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· DeliverFood and Beverage service of high standard and in accordance with departmentalstandards and procedures
提供高标准的餐饮服务,符合部门标准和程序。
· Communicatesto his/her superior any difficulties, guest comments and other relevantinformation
与上级交流遇到的困难、顾客意见和其它相关信息。
· Establishesand maintains effective employee working relationships
建立并维护与员工之间的积极的工作关系。
· Attendsand participates in daily briefings and other meetings as scheduled
参加每日例会和其它安排的会议。
· Attendsand participates in training sessions as scheduled。
参加安排的培训。
· Preparesfor service by ensuring:
准备好服务工作,包括:
o Groomingis impeccable and in accordance with HUAYU Group personal presentation standards
仪容仪表无瑕疵,符合华宇集团关于个人外表的标准。
o Outletequipment is clean
大厅设施清洁卫生。
o Equipmentis sorted and stored
各种设备分类储存。
o Glasswareis polished
玻璃器皿擦亮
o Requirementsfor special occasions are ready
准备好各种特殊场合所需物品。
o Musicis on
打开音乐
o Lightingis on
打开灯光
o Outletis ready for service and guest comfort
大厅已经准备好服务,并让顾客满意。
o Check and enduring all Food and beverage items no expiredate
检查所有的餐饮部用品,不能断缺。
· Carriesout effective service by ensuring:
提供高效地服务,包括:
o Guestsare greeted and seated
问候客人并请其入座。
o Dailybeverage specials are explained and up-sold
推荐每日的特色饮品,并卖完。
o Foodorders are processed accurately
准备处理食品定单。
o Traysand tray jacks are effectively used
有效利用托盘和托盘架。
o Foodand beverage orders are taken quickly
迅速处理餐饮定单。
o Paymentmethods are handled accurately
迅速买单。
o Workingareas are cleaned and re-set quickly
迅速清洁和重新布置工作场地。
o Baris clean
吧台清洁干净。
o Usedashtrays are regularly cleaned
定期清理用过的烟灰缸。
o Guestsare conversed with in relation to the food and beverage products
与客人交流关于餐饮部产品。
· Carriesout effective beverage service by ensuring:
提供高效地酒水服务,包括:
o Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations
酒水全部出售并及时补充,遵守酒精服务工作规则。
o Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine
与顾客交流酒类,介绍就的种类和风格,接受酒水点但提供酒水服务。
o Promotingand selling cocktails to guests
为顾客建议并售卖鸡尾酒。
o Makingand presenting cocktails
制作和提供鸡尾酒。
o Coffeeand tea is served hot and in accordance with standard
咖啡和茶应提供热的,符合标准
· Patroncare standards are adhered to by ensuring:
尽到充分的注意义务,包括:
o Guestsare advised on alcoholic beverages
建议客人选用含酒精的饮品。
o Thestrengths of alcohol is advised and guests are advised as to their effect
提供酒精含量家奴役,客人在其影响下考虑选择。
o Compliancewith legal provisions of local liquor codes
遵守当地关于酒精的立法和规定。
o Levelof intoxication of guests is assessed and appropriate action taken
估计客人的酒量和程度,采取恰当的措施。
o Adviseguest on the hotel’s policy of smoking
更根据酒店关于抽烟的政策为客人提供建议
o Monitorfactors which interfere with the total experience of the guest
监控所有能影响客人整形影响的因素
· Cellaroperations are carried our including
酒窖操作,包括:
o Correctuse of refrigeration system
正确使用冷藏系统。
o Effectiveoperation of the post-mix syrups bulk dispense system
高效操作果汁搅拌-分装系统。
o Operatingthe beer reticulation system
操作啤酒过滤系统。
o Adheringto stock control procedures
遵守存货控制程序。
· Takeappropriate action to resolve guest complaints
采取恰当措施处理顾客的抱怨。
· Performsrelated duties and special projects as assigned
履行相关的职责,完成指派的特殊工作。
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