招聘Floor Supervisor 楼层主管_海口鲁能希尔顿酒店招聘信息-最佳东方

1.Responsible forassigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
2.Work closely withthe Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
3. Ensure higheststandard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
4.Ensure guestprivacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
5.Supervise turndownservice.
监督夜床服务。
6.Responsible forstrict key control.
负责钥匙的严格控制。
7.Inspect regularlyguestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
8.Report maintenanceissues promptly to Engineering.
迅速向工程部汇报维护活动。
9.Ensure complianceof Lost & Found procedures.
确保依照失物招领程序办事。
10.Keep floor linenrooms neat and tidy.
维持楼层布草房的干净和整洁。
11.Monitorproductivity of the unit.
监督单元工作效率。
12.Resolve disputes.
解决争端。
13.Discipline teammember when necessary.
约束员工遵守纪律。
14.Check Housekeepingteam member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
15.Assist with thepreparation of team member’s duty roster.
协助准备员工排班表。
16.Facilitatemulti-skill.
鼓励员工掌握多技能。
17.Assist with teammember training and development.
协助进行员工的培训和发展。
18.Provide ongoingadvice and support to team member’s under your supervision.
给予所管辖的员工以不断的建议和支持。
19.Supervise teammember’s performance.
指导员工表现。
20.Provide one to oneinstruction to team member members when required.
必要时对员工进行个别面对面指导。
21.Seek opportunitiesto continually improve guest service, by reporting guest comments.
通过汇总客人的意见汇总，,寻找机会不断发展对客服务。
22.Take appropriateaction to resolve guest complaints.
采取合适的行动解决客人的抱怨。
23.Promote the hoteland Hilton products and services.
促销酒店与希尔顿的产品与服务。
24.Maintain a highlevel of product and service knowledge in order to explain and sell servicesand facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
25.Adhere to thehotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况。
26.Log securityincidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
27.Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
28.Ensure a highlevel of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
29.Ensure allreporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
30.Adhere to thehotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
31.The management reserves the right to change /extend this job description if necessary at any point of time during her / hisemployment.
如有必要，该部门有权更改或补充该职位描述。
32.Carries out anyother reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Situated on the shores of the scenic Eastern Coast in Haikou, this seaside resort is easily accessible yet tucked away from the city. With a wide range of dining options, expansive meeting facilities and accommodation featuring contemporary amenities, Hilton Haikou Meilan offers every traveller a memorable stay like no others.Hilton Haikou Meilan features 32 indoor meeting venues, including one Grand Ballroom covering about 1600 sqm with 8.35-meter-high ceilings, one multi-function room, one auditorium, and 29 meeting rooms. Besides, there is one outdoor multi-functional lawn, about 700 square meters, as well as cutting-edge conference facilities, we will help plan a successful event down to every last details.海口鲁能希尔顿酒店坐落于风光旖旎的海口市东海岸，远离城市喧嚣且交通便捷。酒店提供丰富多样的餐饮选择，拥有完善而现代化的会议与住宿设施，为旅行者营造无与伦比的住宿体验。海口鲁能希尔顿酒店拥有32个室内会议场地，酒店另有约700平方米的户外多功能草坪。其中包括1间约1600平方米大宴会厅，高8.35米，可供1400人的会议及宴会使用；另配备1个多功能厅、1个演讲厅和29个大小不一的会议室，配备先进的会议设施；从企业活动到社交聚会，让您的会议或活动圆满成功。 Benefits for Team Member 员工福利1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to team members with air condition, bed linens and WIFI.酒店为团队成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。Weekly Recruitment Day每周公开招聘日：MON-FRI： 10:00 am；2:00 pm 周一至周五：上午 10:00；下午 2:00