招聘行政楼层经理Executive Floor Manager_珠海新骏景万豪酒店招聘信息-最佳东方

Major Functions 主要职能

Report to Front Office Manager.
向前厅部经理汇报工作。
Well versed on all Brand Standard requirements for Executive Lounge.
熟悉行政酒廊部门相关的集团标准要求。
Responsible and supervise Executive Floor Supervisor and Executive Floor Agent.
负责并督导行政楼层督导及员工。
Controls costs effectively to meet budget guidelines, has control system in place for all controllable costs and man-hours.
根据预算有效控制成本，确保已经建立了能够掌握成本和工作小时的控制体系。
Work closed with Culinary and Stewarding make sure a good communication of Executive Lounge food quality, keep good controls on food & beverage and breakage.
与厨房以及管事部保持良好沟通，确保行政酒廊的食品质量, 并且做好食品酒水以及破损的成本控制。
Work closed with Sales and Front Desk, maximizes every opportunity to increase revenue by Executive Floor promotion and encourage Front Desk for the Executive Room upselling.
与销售部及前台密切合作, 抓住一切机会最大化行政酒廊收益, 包括制定行政楼层促销, 鼓励前台推销行政房间的升级。
Be a good team model, lead Executive Floor associate to focus attention to detail, anticipate and fulfill guest need, over satisfied guest, creative memorable experience for Executive Floor guest.
督导并作为部门好典范, 带领行政酒廊员工关注细节, 预见并满足客人需求, 为行政酒廊客人创造难忘体验。
Be a good team model, lead Executive Floor associate keeps a strong relationship with guest, responsible for the GV scores on Executive Floor guest experience.
督导并作为部门好典范，带领行政酒廊员工与客人建立良好的关系, 为宾客满意度调查中，行政酒廊客人体验的分值负责。
Build strong relationship with Executive Floor associate, responsible for the engagement survey score for Executive Floor associate
与行政酒廊员工建立良好的关系并为行政酒廊员工心声调查分数负责。
Assist Front Office Manager to ensure a correct and smoothly operating department, coordinate/create a smooth work environment with Chief Concierge Guest Service Manager and AYS Manager ensure effective communication is in place.
协助前厅部经理的工作, 确保工作能够正确, 顺利地运作, 与礼宾司, 值班经理和晚班经理共同创造一个良好的工作环境, 确保能够有效地交流, 沟通。

Specific Duties 具体职责

Responsible for hiring, training and development of all Executive Floor associates
负责行政楼层区域员工的招聘, 培训, 及其职业发展。

Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.
确保所有员工都遵守酒店的政策、标准、流程和管理准则。

Responsible for the smooth, efficient and professional operation of Executive Lounge areas.
确保行政楼层区域的工作能够顺利、高效、专业地运作。

Monitors revenue of Executive Floor, make daily record of alcohol & all consumption.
管理行政楼层的日常收益, 确保酒廊每日用餐人数及酒水消耗的记录。

Monitor wastage and energy consumption of Executive Lounge.
了解整个行政楼层的损耗和能源消耗情况。

Maximizes every opportunity to increase revenue by selling the meeting room in Executive Lounge.
抓住一切可能的机会租用行政楼层的会议室以提高收益。

Monitor and prepare monthly Executive Floor reports witch requested by FOM.
督导并准备前厅部经理要求的行政楼层月度报表。
In charge of Executive Floor related training in Passport to Success and liaise with HR and achieve reasonable goals in associates’ participation and passing rate.
负责Passport to Success 中行政酒廊相关培训并与人力资源部联系在员工参与下达到目标和通过率。

Conducts audit and controls on a regular basis, communicates with accounting in case of any irregularities.
定期管理审计账目，如果出现什么不合法的现象要与会计及时沟通。

Strictly follows bank-out procedures and cash handling procedures.
严格遵守银行支取流程和现金处理流程。

Make clear decisions in professional way, ensure guest’s satisfaction.
运用职业判断和自主办事能力来做出使客人满意的决定。
Control cost according budget guidelines, has control system in place for all controllable costs and man-hours.
根据预算有效控制成本，确保已经建立了能够掌握成本和工作小时的控制体系。

Handle Executive Lounge guests’ complaint; make correct and quick decision to ensure total guest satisfaction whilst also protecting the hotel property and revenue.
处理客人投诉、认真分析投诉，又快又准地做出答复，使客人满意，从而能够保护酒店的财产和利益。

Oversees day-to-day operation of Executive Lounge and ensuring that all guest are handled quickly and efficiently in all their needs with warm and natural.
检查行政楼层每天的运营情况，以保证能够热情、自然而又快速、高效地满足客人所有的需求。

Ensure VIP arrivals fully set up before guest arrived.
确保VIP客人在到达之前，其相关事宜已安排妥当。

Ensures all operating equipment is maintained in proper working condition.
确保所有的操作设备能够正常运行。

Initiates monthly meetings in the department, attend associate meetings, operations meetings, forecast meetings and sales strategy meetings.
每月开部门例会，并需参加员工会议、酒店运营会议、前期准备会议以及营销策略会议。

Have plans and actions in place to meet goals and mission of the company and the hotel.
所订计划及所做事宜需满足公司及酒店的目标和任务。

Build up a good relationship with all departments for smoothly operating of Executive Lounge.
为顺利完成行政楼层的工作，需与各部门保持良好的工作关系。

Set up a filing system for all necessary documentation and associate profile.
建立档案体系，存放所有必要的文档及员工简历。

Make a good working environment for all Executive Floor associates and control the turnover rate for the section.
为行政酒廊创造一个良好的工作环境，控制部门人员流失率。

Collect all guest feedback and pass the information to FOM to improve our service standard.
收集所有的客户反馈信息，并将这些信息交给前厅部经理查看以提高我们的服务水平。

Review FO enrollment goal in MGS, and set enrollment goal of Marriot Rewards for Executive Floor with FOM, make sure Executive Floor associate achieve the goal monthly.
在MGS上了解酒店万豪礼赏引入目标，并与前厅经理一起制定行政酒廊万豪礼赏新会员引入的目标，并确保每月员工达到目标。
Daily check the previous day’s enrollment report; make sure every new enrolled member is qualified.
每天检查前一天的会员引入报表，确保新加入的会员都是合格的。

Ensure Marriott Rewards new enrollments and existing members’ information is properly entered in Opera for data upload.
确保万豪礼赏新会员和已存在的会员信息输入Opera 中并将数据上传。

Develop and regularly updated and revise repeat guest program.
改进, 维护并更新回头客计划和贵宾计划。

General Responsibilities 一般职能

Be well groomed and conform to the hotel's dress code and deportment.
良好的仪容并遵守酒店的行为举止要求。

Be informed about daily operations and events.
了解日常运营情况及相关事宜。

Be highly presence in Lounge and connect with guest.
高频率出现在行政酒廊并跟客人建立联系。

Know all frequent customers and be familiar with their special request, ensure that their needs are met.
认知所有的常客并熟悉他们的特殊喜好，确保他们的需求得到满足。

Develop a thorough knowledge about all Brands in Marriott's portfolio.
对万豪旗下的所有品牌有充分地了解
Be familiar with cultural differences and know correct behaviour for each culture, also know the different protocols and etiquette.
了解文化差异、对于拥有不同民族文化的客人均能保持良好的举止行为, 了解不同的礼仪礼节。

Be knowledgeable about all emergencies plans and know how to act upon them.
熟知所有的应急预案并会操作。

At all times strive to represent Marriott in the most professional and courteous manner.
任何时候都应该以最专业及最礼貌的举止来展现万豪的风采。

Safety Awareness 安全须知

Maintain safety by adhering to safest policies, being responsible to report all accidents immediately.

执行安全规章制度政策，负责及时时汇报所有意外事件。

Support all safety programs. Proceed with caution when walking on slippery floors.

支持所有的安全程序，在光滑地面上行走时要十分小心。

Ensure proper safety instructions are given before operating any equipment.

在操作任何机器设备时确保有安全指导。

Job Specifications职位要求

Profile of Competency

技能简介

Customer Service Oriented

良好的对客服务素质

Efficiency

高效的工作能力

Desirable Communication Skill

良好的沟通技能

Organizer

较强的组织能力

Team Player

良好的团队合作精神

Language

语言要求

Fluent in Chinese and English.

流利的普通话和英文

Education

教育程度

Preferably College and Above

大学本科及以上优先考虑

Professional Qualification

职业资格

Minimum 4 years of relative area work experience, minimum 1 years of management experience.

至少4年相关领域工作经验, 至少1年管理经验。

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