• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理

 1. Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level          
   任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流          
          
2. Always offers an alternative if a requested service is unavailable.           
   在某些项目不允许的情况下要给客人提供多重选择          
          
3. Always visible to guests by being present at the reception desk.           
   当客人出现在前台时要在第一时间内察觉, 并给予专业服务          
          
4. Be fully conversant with Banyan Tree Spa services and facilities in order to be able to make helpful           
   recommendations, and to be able to up-sell Spa services and Spa products           
   对于悦榕庄水疗的各种服务项目和设施设备要熟记于心, 便于随时对服务和产品进行升级销售          
          
5. Answers telephone calls in a professional, courteous and polite manner in accordance with hotel’s standards.          
   按照酒店的规定,专业,客气,有礼貌的接听来电          
          
6. Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.          
   按照本部门的程序,接受和准确的为客人预定          
          
7. Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.           
   确保所有的出纳运作都与酒店财务部的操作程序保持一致          
          
8. Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order           
   to enhance guest satisfaction.          
   承担责任, 在处理一些低级客人的无理要求时要表现出果断的判断力,以提高客人的满意度          
          
9. Refers major guest objections to immediate superior to prevent further guest dissatisfaction           
   针对一些重要客人对我们工作的反对或不理解时,及时上报上级以免增加客人的不满意感          

 Banyan Tree Hotels and Resorts, Singapore is a leading upscale resort owner, developer and operator in the Asia Pacific with a number of highly acclaimed and multiple award-winning resorts and spas, branded in Banyan Tree, Angsana and Colors of Angsana throughout the region. To date, the Banyan Tree Group manages and/or has ownership interests in resorts and hotels, spas and retail galleries and golf courses.新加坡悦榕度假酒店集团是全球顶级的度假酒店品牌，于1994年成立于泰国普吉岛，目前在全球范围内拥有悦榕、悦椿及乐古妠假日俱乐部三个顶级品牌、以及SPA中心、悦榕精品店和高尔夫球场，并荣获了100多项酒店行业大奖。 Banyan Tree Lijiang, Yunnan adjacent to Shuhe Old Town, Lijiang, is 40 minutes from Lijiang airport and 15 minutes from Dayan Old Town. At over 2,000 meters above sea level, the hotel lies just south of the 5,596 meter Jade Dragon Snow Mountain. 云南丽江悦榕酒店紧邻丽江市束河古镇，距离丽江机场40分钟车程；距大研古城15分钟；酒店海拔2000米以上，坐落于海拔5596米的玉龙雪山南侧。