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Conduct sales activities and service customers including meeting with customers, handling customer enquiries, preparing business proposals and maintaining a good database and keeping record of all customer contacts, sales calls and business deals.
执行销售活动和为客户提供服务,包括拜访客户、掌握客户需求、制作业务计划、根据所有销售拜访收集并完善各项数据。
SPECIFIC DUTIES 工作任务 :
Meet with customers regularly, handling proactive sales calls and reactive sales leads.
会见客户,包括销售拜访。
Set up personal plans for sales activities including number of calls, call objectives and what accounts to call on.
制定自己的销售拜访计划,包括拜访数量、电话拜访及还有计划拜访的客户。
Ensure all enquires are handled promptly and efficiently.
有效的收集客户的各项需求信息。
Meet with in-house guests to build relationship and to obtain guest comments.
会见住店客人,建立客户关系并获取客户意见。
Meet with key banquet customers to build relationship.
会见宴会负责人,建立良好的客户关系。
Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.
通过报刊、网络、电视等多种渠道积极收集销售资源。
Actively share information on guest comments, both positive and negative.
积极收集客人的意见,包括积极的或是消极的。
Assist in organizing and participate in all customer events.
协助为客人作相关计划和组织活动。
Identify new or existing markets/accounts that meet property sales strategy.
开发适合酒店战略需要的新客户或市场。
Understand or be familiar with the fundamentals of assigned accounts.
了解熟悉客户的背景。
Develops a sales plan to generate business from identified markets/accounts
制定销售计划 ,从所负责的客户及市场中获得生意。
Negotiates transient rates for assigned accounts.
与客户商讨公司散客价。
To input information related to all accounts into Opera S&C.
录入所有客户信息到Opera S&C系统。
Manage the Opera S&C database and ensure all information in the system is up to date.
管理维护酒店电脑系统资料,并实时更新。
Responsible for setting up plans and actions for each account.
负责对每位客户制定销售计划。
Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
对客户的资料进行分析,确保每位客户的信息准确。
Prepare Sales Call Reports to record all information on daily sales activities.
对每天的销售活动制定有效的销售拜访报告。
Determines the account’s needs, Marriott’s objectives, and marketing activities of each assigned market/account.
确认客户的需求、万豪的目标,以及细分市场/客户的市场行为。
Continuously communicates the benefits of the hotel to the customer.
保持将酒店所提供的价值传达给客户。
Drives/manages account transient, group and catering production through improved customer loyalty by excellent account management.
通过有效的客户管理,提高客户忠诚度及散客、团队及会议的产量。
努力达成个人及团队的目标(可测量)。
参加培训课程,提高销售业绩及技能。
了解整个市场的情况汇报- 竞争对手的优势及缺点、 经济趋势和供需关系,以及如何去应对以上情况。
Properly dressed in uniforms with the general appearance according to the hotel standard.
按照酒店标准要求妥善着装。
Conducting business according to the Marriott guidelines and local law.
遵守酒店规范及本地法律法规进行商业行为。
Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
依从酒店的各项标准来进行销售运作,包括电话礼仪,准时的作息时间及其他的相关制度等。
Minimum 2 years work experience in the sales & marketing from a sizeable international organization.
2年以上国际同星级酒店的市场销售的工作。
Knowledge of local market and business practise.
熟悉本地市场。
Be proactive in identifying leads and convert them into business opportunities.
对销售工作有独特的见解,能找到合适的商机。
Ability to comply reports as required using appropriate computer software.
熟悉电脑系统以及能制作相关报告。
Good interpersonal skills and listening skills.
良好的人际交往能力。
Ability to analysis different business situations and come up with suggestions on handling the issues.
能对不同的生意情况进行分析,听取意见掌握生意。
Ability to communicate effectively with various departments.
能良好有效地与其他部门行进沟通。
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