Here’s To Your Journey with Sheraton Grand Macao Hotel, Cotai Central.

Sheraton is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. 

The Sheraton Grand Macao Hotel, Cotai Central located at Estrada do Istmo. s/n, Cotai, Macau SAR, P.R. China is currently hiring a Senior Manager, Marketing Communications. 
 
Key Responsibilities:
- To provide leadership and direction to foster exceptional service commitment within the restaurant service operation. Develop Standards & Procedures in keeping with the hotel policies and procedures and ensure all the staffs carry out the tasks according to the S&P.
- Accountable for the operational success of flawless details and profitability while ensuring staff are adequately trained to create the lasting impressions of bespoke service and unique product delivery.
- Continually improving and enhancing service standards, and manage the development and implementation of guest service strategies.
- Direct coaching and supervision of all restaurant staff to ensure the highest standards of service and attentiveness to guests’ needs in the entire dining experience where no details are overlooked.
- Monitor and ensure the quality of service delivery by using different measurements and maintain a healthy bar profit & loss statement. Participate in the preparation of strategic plans and operation plans.
- Consult with Culinary Department regarding menu planning and delivery of service and have total knowledge & understanding of Food Preparation Standard & Procedure.
- Prepare budget and forecast as per company policy.
- Plan and propose marketing plan and activity on yearly basis.
- Key Ambassador for clients and sales related activity.
- organize and plan improvement plan for the restaurant product and maintenance.
- inform and report to all related parties in timely manner.
- increase customers loyalty year on year on agree % as per senior F&B management.
 
Job Requirements:
- Good Command of English skills (written & verbal). Italian basic knowledge a plus but not necessary.
- Good leadership skills, training conducting skills and communication skills.
- Creative and innovative in relation to the food & beverage trends.
- Working experience in a similar position in a 5 Star Hotel for 2-3 years or independent restaurant well established.

To apply now, go to: www.marriott.com/careers
For more information on recruitment, like our Facebook page @SheratonGrandMacaoCareers
So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

加入喜来登酒店大家庭，您就成为了其全球社区的一员。 自 1937 年起，我们一直就是人们相聚和联谊的地方。  在全世界 400 多个社区，喜来登的员工无一不创造出了亲切的归属感。我们通过精彩的体验和贴心服务欢迎四方宾客。  如果您是一名热衷为宾客提供称心体验的团队协作者，我们建议您在喜来登酒店探索自己的下一次职业良机。开始您的冒险旅程: www.marriott.com/careers;或把简历发送至macau.hr@sheraton.com; 或致电招聘专线8113 3333