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Responsibilities/主要工作职责
Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练领导和激发团队员工。
Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
积极地参加职业培训,让员工保持水平一致。
Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做队员的导师,提高员工水平,促进他们完成所设立的目标。
Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, UAE Labor Law and HR guidelines. Distributes appropriate discipline when and where required.
确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。
Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。
Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
训练高潜力的员工 ,提高他们的工作能力。
Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。
Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白他应该要到什么样。
Takes an active role in the MAGIC team, ensuring effective communication and working as a team in order to reach goals and targets.
在宾客服务中心团队中扮演积极角色,有效的沟通,确保达到目标
Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.
交流的时候热情的语调和所有宾客问候,让他们觉得受到酒店的欢迎
Manages guest’s communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.
及时有效的和宾客沟通,确保给顾客及时的答复。
贵阳东景希尔顿酒店坐落于贵州省贵阳市观山湖区(烈变国际广场对面),是该区首家希尔顿品牌酒店,已于2020年01月12日开业营业。酒店拥有299间客房,集全日餐厅、中餐厅、大堂吧、行政酒廊,以及泳池、健身中心于一体,并提供900平米大宴会厅和多功能厅等设施设备。 Benefits for Team Member员工福利1. Free Duty Meals 免费工作餐2. Free Team Member Dormitory 免费员工宿舍3. Social Insurance and Housing Fund 社会保险和住房公积金4. Team Member Travel Program 团队成员入住优惠价5. Leave Benefits 假期福利 Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc. 法定节假日、年假、带薪病假、产假及陪产假、婚假等。6. Team Member Awards 团队成员嘉奖7. Team Member Training System 团队成员培训 In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members. 我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会 以及集团内部调动机会。8. Variety of Activities 团队成员活动