前厅部经理
面议
停止招聘
发布于 2018-01-12
前厅部经理
面议
苏州 | 3年以上 | 本科 | 招1人
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职位描述

 Job Description职位简介
 Lead guest service staff to provide effective and satisfying service to customers, so as to achieve the standards of Ascott.
带领前厅部员工提供给客户有效及满意的客户服务,使之达到雅诗阁的标准要求。
Major Responsibility主要工作职责
 To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.
确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。
 Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
负责对前厅部员工处理日常的入住,退房,预定及接待工作进行监督。
 Appropriately arrange normal work and rest schedule for guest service staff.
安排好前厅部员工的正常作息时间。
 Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
 Maintain the good communication and coordination with all hotel partners.
保持各酒店合作方的良好沟通和协调。
 Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要,及时向上级汇报。
 Ensure compliance with Ascott and related policies, procedures and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
 Be a property manager on duty on a regular basis.
定期担任物业值班经理。
 Periodical training to all department staff
定期对前厅部员工进行必要的培训。
 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。
 Any other tasks assigned by supervisor.
完成领导交办的其他工作。
Requirements资质需求
 Degree or above, major in hotel management, tourism or graduate in language related disciplines;
本科以上学历,酒店管理、旅游类或者语言类专业毕业;
 More than 3 years work experience in reception department of serviced apartment/star hotels;
具有3年以上服务公寓/星级酒店前厅管理工作经验;
 Good communication skills, good English / Japanese / Korean capabilities;
良好的沟通能力,具备良好的英语/日语/韩语能力;
 Good grooming, familiar with workflow of reception;
良好的仪容仪表,熟悉前厅工作流程;
 Good communication skill, able to work under pressure.
善于沟通,能够承受工作压力。

其他要求
语言能力:英语-熟练
计算机能力:熟练
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  • 非标住宿业--服务式公寓
    行业
  • 2000人以上
    规模
  • 外商独资.外企办事处
    企业性质
雅诗阁有限公司(简称:雅诗阁)是全球知名的服务公寓及酒店业主和住宿运营商,物业遍布亚太、中亚、欧洲、中东、非洲和美国地区的40多个国家220多个城市,管理着900多家物业、超过159,000套公寓单元及酒店客房,其中94,000多套已投入运营,逾64,000套即将开业。公司旗下的服务公寓、共享公寓及酒店品牌包括 雅诗阁、馨乐庭、lyf、奥克伍德、Quest、盛捷、雅诗阁臻选系列、奥克伍德无限系列、Préférence、狐度海睿思、海睿思、POP!, Vertu 和也旅。在中国,雅诗阁是知名的国际服务公寓及酒店业主和住宿运营商。目前在全国42个城市拥有和管理超过200家物业,约45,000套公寓单元及酒店客房,分布在保定,北京、博鳌、长春、长沙、成都、重庆、大连、东莞、佛山、广州、桂林、海口、杭州、哈尔滨、合肥、惠州、昆明、南京、南通、宁波、青岛、三亚、上海、绍兴、沈阳、深圳、苏州、天津、温州、武汉、无锡、厦门、西安、徐州、烟台、扬州、张家口、郑州、珠海、香港和澳门。雅诗阁官网 www.the-ascott.com 雅诗阁中国官网 www.ascottchina.com  The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Ascott has over 94,000 operating units and more than 64,000 units under development, making a total of over 159,000 units across more than 900 properties. The company’s serviced apartment, coliving and hotel brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Préférence, Fox, Harris, POP!, Vertu and Yello.Ascott is also the leading international lodging owner-operators in China, with more than 200 properties about 45,000 units in 42 cities including Baoding, Beijing, Boao, Changchun, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Guangzhou, Guilin, Haikou, Hangzhou, Harbin, Hefei, Huizhou, Kunming, Nanjing, Nantong, Ningbo, Qingdao, Sanya, Shanghai, Shaoxing, Shenyang, Shenzhen, Suzhou, Tianjin, Wenzhou, Wuhan, Wuxi, Xiamen, Xi’an, Xuzhou, Yantai, Yangzhou, Zhangjiakou, Zhengzhou, Zhuhai, Hong Kong and Macau.Ascott website: www.the-ascott.com Ascott China website: www.ascottchina.com   
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