• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 人性化管理

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.
熟悉掌握菜单及饮料单上的内容，并可以向客人做出详细解释。了解健康食品的要求，可以提出适当的建议。

1.	By completing checklist in product knowledge.
掌握产品知识以及达到产品的要求。
2.	Be able to make suggestions on the menu that might suit guests of different nationalities.
根据客人不同的国籍，推荐相应的食品。
3.	By knowing menu items of all other outlets to recommend guests to other outlets.
熟悉饭店其他餐厅菜单上的食品，并向客人推荐。
4.	Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银   台的准备工作，与厨师交流餐厅预定的详细情况。
5.	Check reservations with Supervisor/Assistant Manager/Manager, and confirm any large bookings for the next service period.
与主管或副经理/经理检查预定，并确认人数较多的预定。
6.	By ensuring everything is clean and tidy, ready for guests to enter the restaurant.
保证所有用具的清洁，并为客人进入餐厅做准备。
7.	By assisting bartenders & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/ Assistant Manager/Manager.
在必要的时候协助酒吧及厨房的同事，并完成经理交予的任务。
8.	By completing checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
9.	Greet all guests that walk past your outlet& offer them menus to view when appropriate.
对经过的客人问候并提供菜单和保持微笑。
10.   Accommodate any guest request, if not possible then offer appropriate alternatives.
满足客人要求，如果不能满足，提供客人另外的选择。
11.   Take personal responsibility for the service experience of all guests in your designated area.
服务时对所有客人尽职责。
12.   Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Assistant Manager/Manager.
满足客人的各项要求，如不能马上答复客人，请与经理联系。
13.   When passing by guest tables, check if they require service.
经过餐桌时需要确认客人是否有任何需要。
14.   Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。
15.   Ensure service standards per checklist are being achieved.
以标准为基本准则处理客人投诉。
16.   Make sure all areas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序，确保所有服务设施的清洁与完备。
17.   Positively end the guests experience by checking satisfaction.
在客人用餐接近尾声的时候，询问客人对用餐是否满意。
18.   All guests check must be presented promptly on request with a feedback form & brochure.
在客人结帐时，账单要与客人满意程度调查表及其它宣传单一起放在账单夹中。
19.   Encourage all guests to fill out feedback forms when they leave.
鼓励客人填写意见调查表。
20.   Assist with guest coats and bags.
帮客人取会外套及背包。
21.   Thank all guests and wish them a pleasant day.
感谢客人的光临并祝愉快。
22.   Understanding relevant OH&S legislation & the implications on the operation of the department
理解相关OH&S法规，并在餐厅的日常运营中执行。
23.   Ensure that safe and healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
24.   Report any accidents/incidents to the Supervisor/Assistant Manager/Manager.
向上一级主管或副经理、经理汇报发生的任何事故。
25.  Food & Beverage mission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻实施。
26.   To maintain a high customer service focus by approaching your job with the customers always in mind.
在工作的整个过程中，时刻保持高度的客户服务意识。
27.  To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度, 做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
28.   To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
29.   To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
30.   To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
31.   To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
32.   To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
33.   To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
34.   Give guest service the highest priority.
将服务客人放在首位。
35.   Display professional behavior at all times.
在工作过程中始终体现职业素质。
36.   Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
37.   All team members delivering services must wear clean, well maintained, clearly identified uniforms.
所有员工提供服务时必须穿着整洁干净的制服。
38.   Execute the project responsibilities in the hotel project team(s).
加入酒店的项目工作组时，认真履行相应职责。
39.   Ad hoc assignment from the hotel management.
完成酒店管理层交代的其他任务。

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