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1. To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a fun work environment and being a team player.以友好、娴熟的专业水准为客人提供出色的餐饮服务,最大限度的令客人满意。
2. Complete the task according to the standard & procedure根据标准与程序完成任务
3. Deliver high quality service to guests向客人传递高水平服务
4. Ensure guest needs and reasonable requests are met确保客人的需求和合理要求被满足
5. Seek opportunities to continually improve guest service不断寻找机会发展对客服务
6. Abide by the Guest Satisfaction System遵守顾客满意标准
7. Establish and maintain effective guest relations建立并维持有效的对客关系
8. Endeavor to remember guest’s names and address them by their surname. 尽力记住客人的姓名并以姓氏称呼
9. Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image以职业化的形象和态度实施有效的和合适的对客影响
10. Communication with guests in a manner which promotes goodwill, trust and satisfaction以能够促进友好、信任和满意的态度与客人交流
11. Take appropriate action to resolve guest complaints采取合适的行动解决客人的抱怨
欢迎加入雅高集团太原富力铂尔曼大酒店,开启你的职业新境界。Located in Fulicheng, PullmanTaiyuan is only 20 minutes drive away from Taiyuan airport, railwaystation, and the major business, shopping and entertainment centre. An upscaleinternational hotel managed by Accor, Pullman Taiyuan features 279 modern andcomfortable rooms and suites, 3 restaurants, one lobby lounge, grand ballroom, 6meeting rooms, a fit lounge with an indoor swimming pool, hotel offers freeWiFi.太原富力铂尔曼大酒店位处太原富力城内,交通便利,驱车约20分钟内可到达太原主要的商业,购物,娱乐中心,机场和火车站。酒店是法国雅高集团旗下的高端商务酒店, 有279间现代舒适的客房,三个餐厅,一个大堂酒廊,宴会厅,六间多功能会议室,健身中心和室内游泳池等,酒店提供免费的无线上网服务。Talent & Culture Department opening hour: 08:30 - 17:30 Monday to Friday. Open for walkin interview during office hours, advance appointment is required incase you visit us in weekends or public holidays. 人才与文化部开放面试时间: 每周一到周五 08:30 - 17:30, 欢迎来电咨询或直接前来应聘,如需在在周末或假日前来应聘,请致电 0351-417 8888 转人才与文化部提前预约。Please follow our Weibo and Wechat for more informaiton: pullmantaiyuan 如需了解更多酒店信息,可关注酒店微信公众号:pullmantaiyuan 我们期待你的加入。