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- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
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岗位职责
1.为宾客提供专业,友好,高效,热情的电话叫早服务。
2.掌握每日抵店宾客名单,特别是重要宾客和回头客, 了解他们的特殊要求。
3.负责及时准确地将宾客的留言输入系统中。
4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度。
5.确保所有电话的转接是按专业标准,并且有礼貌,热情友好的态度。
6.熟知酒店所能提供给宾客和来访者的服务和设施。
7.了解酒店的餐厅及其营业时间和经营范围。
任职资格
1.大专毕业或同等学历。经历12个月以上的话务员专业训练。
2.说话口齿清楚,音质优美,反应敏捷;掌握电话交换机操作技能,懂得电脑终端、自动直播电话计费,打印以及叫醒服务机的操作方法。
3.能用英语与外宾进行流利的会话。
4.能适应翻班工作。
杭州逸酒店是以西湖文化为主题的现代全智能奢华酒店。酒店傲立于杭州商业及购物区最中心,毗邻历史悠久的武林广场,与西湖景区仅需十几分钟车程,交通便利,地理位置无与伦比。酒店特设的Smart随性出行服务,无论自驾出行还是接送机,都为新贵的您平添了独特的生活情趣。去除繁缛的矫饰,逸酒店雅萃敛的写意设计风格,囊括了杭州西湖美景的逸致情趣,让您犹如隐逸于江南四季的泼墨画中。逸酒店共有122间豪华客房与套房。酒店主力房型面积54平方米,16平方米的浴室干湿分离,配以步入式淋浴间及热带雨林式喷头,另设超宽大浴缸,可享杭城繁华都市景致。更有杭州高档丝绸锦缎搭配进口埃及棉质床品,为您的休憩增添又一番惬意。智居官邸逸酒店除了全酒店Wifi宽带覆盖以外,更纳入360度智能系统:智能音响基座,40寸液晶电视,19寸浴室电视设备,2.1环回声道音响系统,极尽智能试听娱乐享受。逸酒店餐厅East Cafe 为您选取高级有机食材,辅以主厨精心烹制,为您提供简约,健康,环保的杭城美食。酒店客房免费提供胶囊咖啡及虎跑水,龙井茶,迷你吧免费提供多样饮料零食,更是开启杭城私享生活的先河。逸酒店唯美的艺术设计,贴心细致的服务,处处流淌着低调的尊荣。感受细节,您将尽享大隐于世,亲近风景的动容之感!?TheEast Hotel is an intelligent luxury hotel based on the West Laketheme cultural. Hotel located in the middle of Hangzhou shopping center, next to the Wulin square.Just around 10 minutes to the West Lake by drive. Hoteloffer SMART cars available foryour self-drive and airport pickup also makeyour journey much funny. With the West Lake designing concept,hotel presents a new stylish taste by offering you the in-house scenic sportsvisit.The East Hotelhas a total of 122 luxury rooms and suites. Our superior rooms, each designedwith a spacious size of 54sqm, containing a 16sqm bathroom with walk-in showerand separated large bathtub, combined with the top grade silk bedclothes, allenjoy spectacular views of the bustling city center. Each room is fullyequipped with intelligent audio-visual system, WIFI internet access,intelligent audio docking station, 40”Samsung LCD TV, and 19” TV in thebathroom, providing full audio-visual enjoyment for our guests.East Café is thehotel's main dinning venue offering exquisite Hangzhou cuisine, showcasing the finest inlocal fresh organic produce and prepared by our master chef with a pure,healthy and environmentally friendly approach that will surely excite your tastebuds, setting itself apart from traditional dining establishment. Expect thefree Hupao mineral water and Longjin tea. The in-room mini-bar also offers achoice of complimentary beverage for guest enjoyment.No matter the artisticdesigning and the sweet service, hotel all shows the delicate luxury and elevatingto a serene place above the bustling city.