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Job Description
In accordance with Brand Standards, to serve VIP with elegant appearance.
To coordinate with concern departments to serve VIP.
Be responsible for interaction with VIP in the lobby, besides greeting & information service.
To assist operation departments and Marketing Communication to handle VIP service.
To maintain guest's profile in accordance with hotel's standards.
To coordinate with concern department to handle VIP's complaints.
To ensure high quality service is available to all VIPs and members.
To promote hotel service and products to VIP.
To maintain customer concerning, and be responsible for implementation for the VIP service procedure & policy.
To maintain guest's profile in accordance with hotel's standards.
To follow up other tasks which assigned by superior
Qualification
Good communication skills. Active in dealing with problems, and positive working attitude
Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency
Have a strong sense of responsibility and learning ability, a good team spirit of collaboration
烟台中泽华羿铂尔曼酒店位于烟台市中心商务区,交通便利,与集购物、餐饮、娱乐为一体的万达广场近在咫尺。酒店拥有城中最顶尖、完善的设施与服务,是豪华酒店的卓越典范。您可在304间华美的客房与套房内惬意放松,饱览宜人的海景;或在时尚的汇全日餐厅、悦中餐厅、泽日式料理餐厅内品味珍馐美馔;亦或在1400平方米气派非凡的无柱大宴会厅内举办会议和宴会,尊享周到的一站式统筹服务,于烟台中泽华羿铂尔曼酒店的每时每刻都令人回味无穷。烟台中泽华羿铂尔曼酒店是商务及休闲旅客的理想选择,在这繁华的城市将打造一处新的里程碑。Pullman Yantai Center, conveniently located in the central commercial business district of Yantai is adjacent to Wanda Plaza which is a complex of shopping, dining and entertainment. Enter an artistic world of luxury at Pullman Yantai Center, a new benchmark for excellence in the city. Relax in 304 opulent rooms and suites, most of which with panoramic views of the sea, or savour the pleasures of exquisite cuisine in the hotel’s Hui All Day Dining, Yue Chinese restaurant and Ze Japanese restaurant. For meetings and banquets, the hotel offers the city’s leading venues and one-stop event-management services to ensure an experience of pure perfection. The Pullman Yantai Center is an inspired choice for both business and leisure travelers. Discover a new milestone in this bustling city.