招聘宾客服务经理 Guest Services Manager_佛山东平保利洲际酒店 InterContinental Foshan Dongping招聘信息-最佳东方

JOB OVERVIEW职位概述

· Manage the activities of a front office shift ensuring that guests receive prompt, professional attention and personal recognition.

· 管理本班的前厅部各分部门工作确保客人得到快速的，专业的服务和个人的关注。

DUTIES AND RESPONSIBILITIES工作职责

· Reports directly to and communicates with the Front Office Manager or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations.

· 直接向前厅部经理或前厅部副经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

· Provides functional assistance and direction to all departments.

· 向所有部门提供功能性支持和指导。

· Cooperates, coordinates and communicates with other hotel departments as required.

· 按需要与酒店其它部门进行合作、协调和沟通。

· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

· 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

· Responds to guest needs and resolves related problems

· 就客人的需求做出反应并解决相关问题。

· Supervises and directs Reception and Reservations personnel.

· 对接待部和预订部工作人员进行监督和指导。

· Supports and assists Front Office personnel and all departments at peak periods.

· 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

· Ensures VIPs and IHG Rewards Club guests receive special attention

· 保证贵宾和IHG优悦会会员受到特别关照。

· Inspects front of house and back of house regularly for cleanliness.

· 定期检查一线各部门和二线各部门的清洁状况。

· Assists Guest Relations in greeting, rooming, and sending off VIP guests.

· 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。

· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

· 监督员工的行为、制服穿着、卫生和外表形象。

· Provides input for Front Office meetings.

· 为前厅部会议提供信息。

· Promotes inter-hotel sales and in-house facilities.

· 促进店际销售及推销酒店内的设施。

· Checks billing instructions and monitors guest credit

· 检查结帐说明并监督客人信用情况。

· Analyses and approves discounts and rebates.

· 分析和批准打折相关事宜。

· Analyses the rate variance report to ensure rooms revenue control

· 分析房价差异报告以保证控制客房收入。

· Takes action with the Property Management Systems (PMS) in emergency situation.

· 在紧急情况下使用酒店管理系统（PMS）。

· Fully conversant with all hotel emergency procedures.

· 熟知酒店紧急情况所有处理程序。

· Ensures front line staff complies with FIT marketing techniques and maximize sales.

· 确保一线员工遵从散客市场技巧并最大化的进行销售。

佛山东平保利洲际酒店，位于粤港澳大湾区腹地——佛山新城，毗邻世纪莲体育中心，位置得天独厚。酒店拥有现代与典雅相结合的设计风格，深入洞悉的服务。餐厅提供滋味无穷的味觉盛宴，是商旅出行、公司宴请、休闲旅游的理想之选。酒店紧靠广佛线东平地铁站A出口，可直达佛山市区和广州市，距离佛山沙堤机场约30分钟车程，距离广州南站约30分钟车程，距离广州白云国际机场约70分钟车程。请将个人简历投递至:talent.icxc@polyhotels.com.InterContinental Foshan Dongping, is located in Foshan New City, the hinterland of Guangdong-Hong Kong-Macao Greater Bay Area, and adjacent to Foshan Sports Center. The hotel has a modern and elegant design style and in-depth service. Hotel restaurants provide endless taste feast. It is an ideal choice for business travel, company banquet and leisure tourism. The hotel is close to Dongping subway station of Guangfo line, and can directly reach Foshan City and Guangzhou City, about 30 minutes from Shadi airport of Foshan, 30 minutes from South Station of Guangzhou, and about 70 minutes from Baiyun International Airport of Guangzhou.