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主要职责
Main Responsibility
1.指导客房部各项标准和工作程序的施行:
Supervises the implementation of housekeeping standards and procedures in relation to
2.提供持续性的改进建议和培训需求;
Recommends changes to these standards and training needs on an ongoing basis
3.对客房部所有系统有最新和完整的知识;
Maintain a current and thorough knowledge of all housekeeping systems
4.负责管理接班和交班工作,以确保交接班过程的有效进行;
Open and close the shift and ensure effective shift hand over
5.管理所有的呼入和呼出电话;
Management of all incoming and outgoing calls
6.解决员工的牢骚;
Solve employee grievances
7.客房分派;
Perform Room allocations
8.检查客房;
Perform Room inspections
9.优先处理有预订的客房;
Prioritize arrival rooms
10.配合前台满足酒店和客人的要求;
Liaise with Front Office for guest and hotel requirements.
11.和工程部协调客房的维护,并跟进坏房和锁定房;
Liaise with Engineering for room maintenance and OOO/OOS follow up.
12.协调特别项目(如客房参观、大清洁、盘点等);
Co-ordinate special projects (e.g. site inspection rooms, deep cleaning, inventories, etc.)
13.处理客人所有的特殊要求;
Manage all special requests made by guests.
14.确保部门内工作的一致性;
Ensure consistency within the department.
15.确保对房型、布局和设施有全面的知识;
Ensures to have complete knowledge of room types, layouts and facilities.
16.管理仓库;
Manages storage areas.
17.保存充足的用品存货;
Maintains adequate stock levels.
18.按要求完成库存盘点工作;
Completes stock takes as required.
19.主持班次例会,确保了解酒店的活动和运营需求;
Conducts shift briefings to ensure hotel activities and operational requirements are known.
20.主持培训工作,确保员工的工作表现;
Conduct training and ensure the performance of the staff.
21.对员工的工作表现作出评估,如必要采取纠正措施;
Appraise the performance of staff and take corrective measures if necessary.
22.如需要,指导并监督外包工的工作表现;
Supervises and monitors the performance of outside contractors if required.
岗位要求
Specific Requirements
1.最好拥有在相似规模酒店3年客房工作经验,包括主管的经验。
3 years Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
2.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店、品牌和公司与顾客、员工和第三方交往的能力。
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
3.英语具有说、读和写的能力。
Able to speak, read and write English.
4.熟练使用微软办公软件。
Proficient in the use of Microsoft Office.
5.具有组织和进行培训的能力。
Organizational and training abilities.