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工作目标
1.行为和举止符合该品牌要求,并涵盖品牌的精神
2.传递铂尔曼的好客和亲切的承诺
3.介绍酒店的设施和服务
4.在酒吧最高效、礼貌的为客人提供食品和饮料。
5.负责酒吧内酒水服务的高效性,并保持礼貌热情的对客服务态度。
主要职责
1.及时完成酒店管理层所布置的所有工作。.
2.要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。
3.清洁并擦亮所有器皿。
4.保持工作场地及餐具室内物品的齐全、干净、整洁。
5.添加所需的布品及操作设备。
6.从仓库内领取物品。
7.保持酒吧工作场地的干净、完好、整洁。
8.根据标准的手册来完成服务工作。
9.结束服务后,要清理所有的饭菜,并清洁桌面。
10.营业期间及结束后清理所有的肮脏物。
11.始终保持良好的仪容仪表。
12.记录就餐客人的情况。
13.要称呼常客的姓名。
岗位要求
1.学历要求: 服务专业或旅游管理专业;
2.资历要求: 部门工作经验优先;
3.工作技能: 了解酒店的环境知识
4.个人素质: 积极敬业,工作认真细致;
5.个人能力: 具备较强的沟通,协调能力及团队合作精神。
Job Objective
1.Behaves and acts in an exemplary fashion, embodying the brand mindset.
2.Is responsible for the Pullman promise of proximity and sociability.
3.Recommends the hotel's range of services on offer.
4.Responsible for serving food and beverages in bar efficiently and in a most courteous manner.
5.Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.
Main Responsibility
1.Performs all duties as assigned by management.
2.Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments.
3.Cleans and polishes Glassware, China ware, hollowware and flatware.
4.Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
5.Replenishes supply of linen and other Operating equipment.
6.Obtains requested items from the storeroom.
7.Keeps general appearance and maintenance of Bar working areas.
8.Follows correct sequence of service outlined in the Standard Operating Manual.
9.Sets up tables in accordance with Bar policy.
10.Cleans and removes dishes from the table after service is completed.
11.Cleans all spillage during operation and at closing.
12.Maintains excellent grooming standard at all times.
13.Maintains guest’s history.
14.Addresses regular guests by name.
Specific Requirements
1.EDUCATION: High-school diploma to degree,
2.Experiences: Concierge work experiences preferred
3.SKILLS: Knowledge of the hotel environment.
4.QUALITY: Enthusiasm in work, carefulness
5.ABILITY: Good communication and coordination ability, and good team spirit.