招聘ID13520 F&B Operations Manager 餐饮部营运经理_温州铂尔曼酒店招聘信息-最佳东方

工作目标

全面负责监督，计划，控制及协调有关西餐厅及客房送餐及人事方面的工作。

主要职责

与厨房及酒吧协调好每天及每月的推荐菜及酒水，熟练掌握本部的菜肴及洒水，高档菜及菜单上的内容。
及时完成酒店管理层所布置的所有工作。
负责员工的工作安排及工资成本，以确保足够的人员完成工作，最大限度的利用现有的劳动力。根据预测、宴会预定及重要客人的人数来安排工作。如遇到紧急情况，要做好相应地改动，并与其它经理协调好工作。
做好销售，客人投诉、解决办法及相关人员、设备的记录。
要保持足够的存货以确保本部的正常运营
给领导提出建议，以提高工作效率，促进销售，并达到增源节支的目的。
建立收银调节控制程序，在服务前后，要按此程序来工作。
每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备，如果需要，填写维修申请单。
牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。
确保所有在餐厅的信息传达是最新的。
观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。
尽快使新员工熟悉酒店，并对员工进行培训酒店的规章制度。
参加面试。
必要时,确保各个部门和提供服务部门保持沟通。

岗位要求

高中毕业或相当于(大学或酒店或传媒学校)。
至少6年的相关经验。
了解酒店的环境知识。
英文流利和本国语言,会第三国语言更佳。

Job Objective

Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the all day dining and the in room dining.

Main Responsibility

Ensure proper coordination with kitchen and bar on daily or monthly specials and promotions: possesses sound knowledge of food & beverage, up selling and availability of menu items.
Performs all duties as assigned by management.
Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.
Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
Maintains established par stock for operating supplies to ensure smooth operation.
Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
Establishes control procedures for reconciliation of Cashiering before and after service.
Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
Takes note of remarks made by guests and finds solutions for any problems that may arise. Ensures a rapid response from the different departments concerned.
Makes sure that all the information available in the restaurant is well presented and up-to-date.
Observes and records employee performance, hence able to make recommendations regarding employee promotions.
Trains personnel according to established procedures; conducts orientation of all new employees and ongoing training of all staff.
Conducts interview with prospective employees.
Assures the interface between all hotel departments and service-providers if necessary.

Specific Requirements

university or specialist hospitality or communications school). Could be open to a typical profile.
Minimum 6 years' experience is essential.
Knowledge of the hotel environment.
Fluent in the national language, English and a 3rd language desirable.

温州铂尔曼酒店位于永嘉县瓯北城市新区，与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务，力争为每一位客人缔造一个满意的旅程。走出酒店，不妨稍作停留，周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世，期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间：周一至周五 --- 下午2点至5点面试地点：温州市永嘉县瓯北镇阳光大道温州铂尔曼酒店二层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片（2寸）及身份证（原件及复印件）。