招聘ID12292 Receptionist 前台接待_温州铂尔曼酒店招聘信息-最佳东方

工作目标Job Objective

帮助客人，使其在酒店入住期间感觉舒适并且对饭店留有美好的印象。

To assist guests and ensure their stays at hotel are comfortable and an experience to remember.

主要职责Main Responsibility

对工作有积极的态度，有自我约束力和工作主动性，为所有的同事树立良好的工作榜样。

Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.

按时完成上级领导安排的各项任务

Arrangements for timely completion of the tasks superiors

遵守员工纪律和行为规范并帮助同事提高技能。

Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.

服从上级领导的工作安排

The work of obedience to superior leadership

根据年度指标向客人推荐雅高集团忠诚计划方案

To promote the Accor loyalty program to the guest according to the yearly target.

根据月度指标向客人推荐雅高客户满意度调查系统

To promote the Accor customer survey program to the guest according to the monthly target

履行所分配的职责，尽自己所能提高工作效率。

Contribute to overall operational efficiency by performing relevant duties as assigned.

要不断地提高对客服务水平，以确保得到客人最大程度的满足。

Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.

同客人建立良好的公共关系。

Establish good public relationship with all guests.

要向客人提供最新，最准确的信息。

Provide guests with the most accurate and up to date information at all times.

熟练地办理入住，退房，外币兑换，叫醒等服务，确保正确无误

Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services,Ensure that all are correct

岗位要求Specific Requirements

学历要求：服务专业或旅游管理专业；

EDUCATION: High-school diploma to degree,

资历要求：部门工作经验优先；

Experiences: Concierge work experiences preferred

工作技能：了解酒店的环境知识

SKILLS: Knowledge of the hotel environment.

个人素质：积极敬业，工作认真细致；

QUALITY: Enthusiasm in work, carefulness

个人能力：具备较强的沟通，协调能力及团队合作精神。

ABILITY: Good communication and coordination ability, and good team spirit.

温州铂尔曼酒店位于永嘉县瓯北城市新区，与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务，力争为每一位客人缔造一个满意的旅程。走出酒店，不妨稍作停留，周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世，期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间：周一至周五 --- 下午2点至5点面试地点：温州市永嘉县瓯北镇阳光大道温州铂尔曼酒店二层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片（2寸）及身份证（原件及复印件）。