ID12188 Duty Manager 值班经理
面议
停止招聘
发布于 2020-10-16
ID12188 Duty Manager 值班经理
面议
温州 | 1年以上 | 大专
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

工作目标 Job Objective

 

直接向前厅部经理汇报工作,在当班期间,值班经理要协助酒店高级管理层负责整个酒店的运作。值班经理要始终起到表率作用--不能有错误的言行举止。值班经理必须有选择和礼貌的对待员工。

 Reporting directly to the Front Office Manager, the Welcomer Manager is responsible for assisting Senior Management in the overall day-to-day operations of Pullman Shanghai South whilst on duty. At all times the Welcomer Manager is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary. Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff. Welcomer Manager will be available at the Hotel 24 hours a day.

 

 

主要职责 Main Responsibility

 

值班经理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。要保持最高的服务水准和赢得客人最大的满意。值班经理对增强员工的团队意识和工作积极性负有责任。并要公正地对待任何一名员工的违纪行为。值班经理要成为管理层的助手。当酒店非常忙的时候,值班经理要进行协助工作。需要强调的是值班经理必须有酒店的整体意识,不能妨碍其它部门的有效运转。

The Welcomer Manager is responsible and accountable, under the direction of the Front Office Manager, for the efficient overall day-to-day operations of hotel whilst on duty.  They are to maintain the highest standard of guest service and satisfaction.The Welcomer manager responsible for engendering team spirit and motivation in all staff,they must also be fair and just in any staff disciplinary action required.  The Welcomer Manager is also expected to be a "hands-on" Manager. By this, we expect that they be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy.  It must be emphasized that this "hands-on" assistance must be approached with the "hotel as a whole" in mind, and must not be detrimental to the efficient operations of other areas.

 

作为酒店高级管理层的代表,值班经理要负责处理客人的问题和投诉。在处理这些情况的时候,值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。

As a representative of Senior Management, the Welcomer Manager will be called upon to deal with guest problems and/or complaints.  In dealing with these situations, the Welcomer Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.

 

值班经理要负责贵宾的迎接和引领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。

The Welcomer Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to Pullman Shanghai South.

 

根据年度指标向客人推荐雅高集团忠诚计划方案

To promote the Accor loyalty program to the guest according to the yearly target.

 

根据月度指标向客人推荐雅高客户满意度调查系统

To promote the Accor customer survey program to the guest according to the monthly target

 

 

 

岗位要求 Specific Requirements

 

学历要求:  大专以上学历,服务专业或旅游管理专业;

EDUCATION:  College education, major in Hospitality or Tourism management or other related majors.

 

资历要求:  有前厅工作经验或从事前台3年以上的工作经验;

Experiences:  Front Office experiences or 3 years and above Front Desk experiences.

 

工作技能:   大学英语,擅长Opera 或 Fidelio 的操作,应用Microsoft Office 软件;

SKILLS:  College English level, familiar with Opera or Fidelio system, be good at Microsoft

 

个人素质:   积极敬业,工作认真细致;

 

QUALITY:  Enthusiasm in work, carefulness

 

 

 

个人能力:   具备较强的沟通,协调能力及团队合作精神。

ABILITY:  Good communication and coordination ability, and good team spirit.

 


其他要求
语言能力:英语-熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
浙江温州永嘉县瓯北城市新区
导航
职位联系人
人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
温州铂尔曼酒店位于永嘉县瓯北城市新区,与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务,力争为每一位客人缔造一个满意的旅程。走出酒店,不妨稍作停留,周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世,期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间:周一至周五 --- 下午2点至5点面试地点:温州市永嘉县瓯北镇阳光大道 温州铂尔曼酒店二层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片(2寸)及身份证(原件及复印件)。
浙江温州永嘉县瓯北城市新区
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-
请输入下方图形验证码
请输入图形验证码
确定