招聘Chief Concierge 首席礼宾司_北京瑰丽酒店招聘信息-最佳东方

Responsibilities

1.Manage day to day operation of concierge department through activities including, but not limited to staffing, payroll and scheduling.
2.Deep understand local food and beverage places and tourism attractions.
3.Actively respond to and satisfy guest requests and complaints.
4.Maintain accurate records of all guest request items.
5.Receive and distribute all guest mail.
6.Interact in courteous and professional manner with all guests, staff and community members.
7.Maintain clean and safe work area.

岗位职责

1.直接负责礼宾部的工作。
2.对附近餐饮业及旅游景点有深入了解。
3.宾客有要求时，积极的满足宾客需求。
4.准确的记录客人信息。
5.接受并发送客人的信件。
6.与酒店其他部门建立良好的沟通。
7.确保工作区域内的所有设备处于良好工作状态。

Qualifications

1.Experience: Minimum two years’ experience as a Concierge for a luxury or ultra-luxury hotel; previous supervisory experience.
2.Education: diploma or above.
3.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
4.Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the city; ability to train, motivate, evaluate, mentor and direct employees to meet desired ends; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to focus and maintain attention to performance of tasks despite frequent stressful.
5.Excellent speaking and writing English.

任职资格

1.两年以上同等职位工作经验。
2.大专以上学历。
3.能够准确，迅速，细致的完成工作要求。
4.对附近的餐厅，旅游景点及市内大型活动有深入了解；能够出色完成员工培训任务，保持士气高涨；指导员工以酒店的标准服务每一位宾客；出色的口头表达能力；能在较大压力下完成工作。
5.流利的听说及书写英语。

ROSEWOOD BEIJING 北京瑰丽酒店Opened Autumn 2014, the 282-room Rosewood Beijing is located in the central business Chaoyang District, opposite the iconic CCTV Tower. It will offer more outdoor space than any other luxury Beijing hotel and residential-style rooms amongst the largest in the city. Seven restaurants and lounges will serve authentic international cuisines amidst innovative design style. As the first China property for Rosewood Hotels & Resorts, the Beijing hotel will spearhead Rosewood’s ambitious Asia expansion plans.北京瑰丽酒店拥有282间客房，已于2014年秋季精彩亮相，该酒店地处北京朝阳商务中心地带，与京城的地标 - 中央电视塔毗邻相望。较之北京的其它豪华酒店而言，瑰丽酒店打造更多户外景观，客房的布局与设计以居家风格为主，在京城可谓首屈一指。酒店内有七间设计新颖的餐厅与酒廊，提供地道的国际风味美食。北京瑰丽酒店将开启瑰丽在亚洲的拓展计划。视频：p.youku.com/北京瑰丽酒店