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Essential Duties and Responsibilities
主要职责Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’passions and create memorable experiences.
为客人提供绝无仅有的服务与热情,营造一段美好,值得回忆的经历。
Handle all guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactory.
能够及时的处理员工,客人之间的问题,采用有效的方式与专业的态度解决所有的问题,并且要确保不管是客人还是员工的问题得到了满意的解决。
Mustbe able to reach sales targets set by the company, which are reasonable andattainable but requires self-confidence and commitment.
要努力去完成酒店定的每月的目标。
The ability to perform other tasks or projects as assigned by management.
能够执行其他管理层的分派的任务。Qualifications
任职资格
Team player who values teamwork and is able tocommunicate effectively with all levels of employees.
团队合作,确保在团队中能够做到通力合作,有效的交流。
ProfessionalImages in terms of hotel grooming standards and behaviours.
需要酒店的专业形象
Hasgood Word and Excel knowledge
有良好的办公软件使用能力
Good reading, writing andoral proficiency in the English language.
在英文方面有很好的阅读和书写能力及熟练的口语
ROSEWOOD BEIJING 北京瑰丽酒店Opened Autumn 2014, the 282-room Rosewood Beijing is located in the central business Chaoyang District, opposite the iconic CCTV Tower. It will offer more outdoor space than any other luxury Beijing hotel and residential-style rooms amongst the largest in the city. Seven restaurants and lounges will serve authentic international cuisines amidst innovative design style. As the first China property for Rosewood Hotels & Resorts, the Beijing hotel will spearhead Rosewood’s ambitious Asia expansion plans.北京瑰丽酒店拥有282间客房,已于2014年秋季精彩亮相,该酒店地处北京朝阳商务中心地带,与京城的地标 - 中央电视塔毗邻相望。较之北京的其它豪华酒店而言,瑰丽酒店打造更多户外景观,客房的布局与设计以居家风格为主,在京城可谓首屈一指。酒店内有七间设计新颖的餐厅与酒廊,提供地道的国际风味美食。北京瑰丽酒店将开启瑰丽在亚洲的拓展计划。视频:p.youku.com/北京瑰丽酒店