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评估员工的工作表现,准备每周的工作计划,达到预算目标
Evaluate the staffingrequirements and prepare work schedules weekly, adhering to budget goals.
监督员工准时上岗
Ensure that allstaffs are attendedat all times.
确保每个班次有充足的人力
Ensure that sufficient staffingis present to meet the daily business demands.
如有需要,根据帕佛伦斯酒店的政策处理纪律违规等问题
Handle all disciplinarycounseling as needed according to Kempinski policy.
对员工下达每天的营业预算
Communicate anticipatedbusiness demands daily with each employee.
主持每天的交班会
Conduct daily shift briefing
确保员工熟知酒店产品知识,服务设施
Ensure staff’s knowledge ofhotel services, features, and amenities.
根据员工要求予以分派工作
Assign specific tasks to the staffas they arise.
监督前厅部员工的服务工作以符合酒店的服务标准
Monitor and ensure that The FrontOffice staffsperform their job functions to the hotel’s expected level of service.
处理宾客的投诉。
Handlingthe guest complaint efficiency.
在必要时协助前厅部员工进行服务工作
Assist The KempinskiFront Office Staffswhenever necessary in performing all job functions.
为在职员工主持在岗培训,以及新员工的上岗培训
Conduct on going training withexisting staff and ensure that new staff is certified as required.
根据宾客的要求安排住宿
Accommodate all guest requestsin an accurate end efficient manner.
根据要求协调安排团队入住
Coordinate all group requestsand needs.
监督和确保工作区域和设施设备的干净整洁
Monitor and maintaincleanliness and working condition of department equipment and supplies.
监控以及维护酒店大堂整体格调
Monitor and maintain thecondition of The Lobby.
更新所有相关信息
Ensure that all pertinentinformation is documented in the logbook daily.
准时记录考勤并准时交给相关部门
酒店地处江苏省宜兴市东氿发展新区,是中国“陶都”宜兴的地标性建筑。酒店大楼60层,顶楼是360度全景元素西餐厅。酒店拥有446间现代风格的客房和套间,宽敞舒适及豪华的配套设施,将使每一位宾客都感受到非比寻常的入住体验。竹海大堂吧、园缘中餐厅、红酒吧、SPA水疗中心、健身游泳馆等,随时准备为每一位宾客提供殷勤周到舒适的服务;荆溪、阳羡、宜兴宴会厅,还有16个多功能会议室,总面积超2650平米,是华丽婚礼或年会的最佳选择。宜兴陶都半岛酒店是宜兴地区豪华星级酒店。酒店拥有一支年轻且经验丰富的管理团队,秉持以人为本的管理理念,专注于员工的发展与团队建设,创造着坦诚直率的工作环境,努力打造一个酒店人引以为豪的施展平台。