招聘宾客服务经理Guest Service Manager_武汉万达瑞华酒店Wanda Reign Wuhan招聘信息-最佳东方

1.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
2.保持与顾客和同事的良好合作关系
Maintains positive guest and colleague interactions with good working relationships
3.确保所有员工始终提供给客人礼貌、专业的服务
Ensures all employees provide a courteous and professional service at all times
4.确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times
5.确保员工适时的为其他部门员工提供同样优质的服务
Ensures that Front Office employees provide excellent service to internal customers as appropriate
6.协助问候并向贵宾和长住客人提供入住登记服务
Assists in greeting and checking-in VIP and Long Stay guests
7.确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准
Ensures that all Front Office employees are familiar with the hotel’s products and services
8.确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息
Ensures that all Front Office employees are aware of current promotions, policies and other important information
9.经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out
10.繁忙时期确保礼宾部，行李部及其他各个区域均能有条不紊地运作并实现酒店的品牌承诺
Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise
11.与客人建立和谐的客服关系并长久保持
Establishes a rapport with guests and maintains good customer relationship
12.推行万达会员计划并更新客史数据
Implements consistent Wanda Club programmers and maintain a relevant guest history database
13.确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

武汉万达瑞华酒店位于风光秀丽的东湖风景区，周围环绕着汉街、汉秀剧场、电影主题公园等购物休闲场所，距武汉天河机场仅30分钟车程，距武汉高铁站也仅15分钟车程。酒店拥有413间客房及套房，同时拥有风格迥异的各式餐厅。“美食汇”全日餐厅汇聚世界各地美味佳肴，“游宴”一品淮扬餐厅以经典淮扬菜为主、吸纳粤菜及本地菜系之精华，“和”日本餐厅以精细、新鲜和东瀛风情为特色并融入法国美食元素。1500平方米的无柱式大宴会厅及7间多功能会议室配备顶级的高科技设备。设施齐全的健身中心、室内恒温游泳池提供全新的休闲健身体验。私人会所名仕会为尊贵会员提供专属服务，是社会各界名仕理想的聚会休闲之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.