招聘礼宾员 Concierge_天津生态城世茂希尔顿酒店招聘信息-最佳东方

岗位职责
1.服从上级的工作安排；
2.按照行李服务流程和要求，为抵离客人提供行李搬运服务，并将每次运送情况做好记录；
3.协助做好大堂寻人服务和在大堂放置各类告示牌，及时撤换过期的告示牌并搬至指定的存放地点；
4.做好行李服务设备的清洁工作；
5.按照服务流程迎送客人，提供拉门服务；
6.维护出入车辆秩序，保证上下客车位和车道畅通；
7.阻挡精神病患者和衣冠不整者进入酒店，发现异常情况，立即与值班的保安人员或大堂经理联系，妥善处理；
8.准确回答客人的询问，主动做好服务工作；
9.保持岗位周围的环境整洁，发现果皮、纸屑、烟蒂等杂物及时捡掉；
10.下雨天，为上下车客人撑伞，并为客提供雨具存放及保管，并提供借伞服务；
11.熟悉酒店各种服务项目和营业时间，向客人推销酒店的各项服务，介绍酒店客房设施。了解本市交通、商业、旅游等方面资料；
12.随时听从接待员的召唤，迅速接受带房任务及为客提供物品转接服务；
13.为客人指路，认真回答客人的询问，尽量满足客人的需求；
14.负责分送邮件、报刊、报表、留言单及前厅通知等，并按规定登记和办理签收手续；
15.受理客人行李寄存及领取，并做好详细的存取记录；
16.协助大堂副理维持大堂秩序，控制好大堂内外的灯光；
17.积极参与酒店和部门组织的各项活动，完成上级交予的各项工作。

岗位要求
1.大专以上学历，具有1年以上从事前厅服务工作经历；
2.工作认真、作风细致、吃苦耐劳、反应灵活；
3.能进行英语日常会话，开展对客服务。

Hilton Tianjin Eco-City is the first Hilton property in Tianjin. Adjacent to the energetic core area of the Tianjin eco city, it is also a tranquil urban oasis. The hotel has a spectacular architectural style of the Qing court. Only need 5 minutes can go to eco city business district, the national animation Park and Tianjin eco city management committee. Our hotel is an ideal place to stay for business and leisure guests. Hilton Tianjin Eco-City integrates the design style of the "Qing" palace in every detail, enables guests to enjoy the impact of Chinese elements while enjoying modern services, as if staying in the time corridor. The All Day Dining Restaurant Elements and Chinese Restaurant Dragon Garden, Japanese Restaurant Arashiyama, provide buffet and kinds of A La Carte for our guests. 301 rooms and suites with decorate with elements, relaxed fashion of Lobby Bar, swimming pool, SPA and KTV and others entertainment facilities; meet all the needs of the guests. Meanwhile, classic meeting venues and facilities, including 1500 square meters without column ballroom that leading in the Binhai New area. 天津生态城世茂希尔顿酒店是天津第一家希尔顿酒店。毗邻中新天津生态城充满活力的核心区域，却又不啻为一方安宁的城市绿洲。酒店呈现壮观的清代宫廷建筑风格，离生态城商业区、国家动漫园和天津生态城管理委员会只有5分钟的步行路程，对商务和休闲客人来说都是理想的下榻地点。酒店将“清”王府的设计风格融会贯通在每个细节中，使客人在享受现代化服务的同时尽享中国元素带来的冲击，犹如置身于时间长廊。华丽的元素全日餐厅、优雅的龙苑中餐厅，风味独特的岚山日餐厅，为客人带来自助与零点的多种餐饮选择；301间汇聚中国元素的客房及套房，氛围轻松的时尚大堂央吧，游泳池、SPA 和KTV等一站式娱乐设施，满足客人的所有需求；同时还有一流的会议活动场地和设施，其中1500平米的无柱宴会厅在滨海新区首屈一指。 In addition to the competitive salaries and benefits, we also provide除极具竞争力的薪酬与福利，我们还为您提供：1. Team member dormitory with perfect facilities 设施完善的员工公寓2. High quality and delicious working meal 优质美味的工作餐3. At least 7 days per year beyond national policy required, accrued each year. Paid medical leave, maternity leave, marriage leave, compassionate leave and etc. 优于国家政策的带薪年假、带薪病假、产假及陪产假、婚假、丧假等4. Varity of team member activities 丰富的员工团队活动5. Customized team member training plan and career development plan 为每位团队成员量身定制的培训课程和发展计划6. Free Hilton University online courses, domestic and international sister hotel cross training opportunities, Hilton internal transfer and promotion 希尔顿在线大学免费课程、国内外姐妺酒店交叉培训的机会、希尔顿集团内部调动与晋升的机会。7. Full social insurance, housing fund will be offered to all team members 养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。8. It is our policy that team members can benefit from team member rate (J1D) when rooms are available. 希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。 Transportation Information交通信息Bus Route公交路线Please take No.127,128,133,459,462,528,932,947,938 to eco-city service center station, then about 3 minutes distance to hotel. 可乘坐127,128,133,459，462,528,932,947,938等公交路线于生态城服务中心站下车，步行3分钟左右即可到达。 Hotel HR Department Office Address酒店人力资源部办公室地址-1F, 82 Dong Man Zhong Lu,Sino-Singapore Eco-city, Binhai New Area, Tianjin, China天津市滨海新区中新生态城动漫中路82号