• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 年终奖金
• 丰富活动
• 人性化管理

Supervises the bell staff as they greet
and escort arriving and departing guests in a friendly , courteous manner and
from their accommodations , transports their luggage , and acquaints each new
guest with their room location and features . Carries out any other reasonable
duties and responsibilities as assigned.
督促礼宾员热情友好的帮助客人提携行李，引领客人到房间及提供其它服务。完成交给的其他工作。
Monitor performance of
members of the bell staff ，assist when necessary.
监督礼宾员的日常工作，并在需要时予以支持。
Retrieves guest items from
cars , buses ,vans and carts . Loads luggage and packages onto a bell cart to
transport items throughout hotel to /from designated rooms
帮助客人寻找丢失在出租车上的物品。协助礼宾员装卸行李。
Escorts
guests to accommodations , visually inspects room , telephone and notes
deficiencies such as towels to housekeeping immediately . Points out room
features and directory for guest reference .
引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。
Creates a working knowledge
of all hotel disciplines , activities and responsibilities to help guests with
questions 
遵循酒店的规章制度，熟知酒店经营项目及活动，友好的回答客人提出的各种问题并确保其准确性。
Greets customers immediately
with a friendly and sincere welcome . Remains calm and attentive especially
during heavy hotel activity and emergencies . Listens and responds to guest
inquires using a positive , clear speaking voice . Answers questions and offers
assistance giving accurate information regarding outlet hours , other hotel
services , directions to local attractions or function rooms ,car rentals , air
line shuttle service ,etc.
热情友好的问候客人。能成着冷静的应对各种突发情况。熟知酒店各营运场所的营业时间，为客人提供旅游向导，租车，订票等各种服务。
Supports and motivates Concierge team
members by leading by example and employing competent and consistent management
practices.
通过训练及一致的管理，领导和激励团队员工。
Takes an active role in the team by being
kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。
Actively takes part in training where and
when required, attending formal training sessions and on the job training to
ensure standards and develop skills and abilities. 
积极参加所需的各种培训，提高工作能力。
Contributes to the hotel and team by
sharing new ideas and suggestions for improvements, being innovative and
creative to provide quality service and customer care to team members and
guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
Takes an active role in the front desk and concierge team,
ensuring effective communication and working as a team in order to reach goals
and targets.
在前台和礼宾部的团队中起到积极做用，有效的沟通，确保达到目标。
Creating a warm and welcoming arrival for guests, ensuring that
they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
Ensuring that guests are escorted to their room that the hotel
facilities and room features are explained, and that luggage is delivered in a
prompt manner.
将客人送至客房，介绍客房布局，确保行李及时送达。
Handles complaints promptly and efficiently, taking the necessary
action, and informing the Duty Manager or Guest Relations Manager for follow
up, where appropriate. Follows up with all guests to ensure satisfaction with
problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
Maintains awareness of guest’s profile and specific preferences,
ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
Ensures that VIP guests are treated personally and recognized as
an individual.
确保VIP客人的待遇。
Promotes Hhonors and its associated benefits to guests who are not already
enrolled in the program. Ensures that existing Hhonors
members receive personal and professional service that recognizes them as
important guests and that their benefits are received.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 
Ensures a prompt departure for all guests by ensuring that their
luggage is brought from their rooms promptly when requested, or offered
assistance when in the lobby. Also to ensure that all guests are offered to
make arrangements for transportation and that they are invited back and
farewell.
如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。
Handles and stores guests luggage in a safe and secure, organized
and systematized way.
有条理的安放和储存客人的行李并确保安全。
Responsible for ensuring that the lobby appearance is neat and
tidy, and that public areas are called when necessary. Responsible for ensuring
that hotel material and information is stocked and available for guests.
确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。
Has knowledge of the hotels facilities and services as well as
basic knowledge of Hilton International, MEAP & other properties in China.
掌握希尔顿酒店的基本概况。
Is up to date with information on facilities, attractions, places
of interest, sights and activities in and around Hilton.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
Carries out ticket reconfirmation, safari bookings and makes
guest reservations when required.
如有需要，为宾客进行票务信息确认，旅游预订等。
Handles and delivers messages, receives and distributes packages,
and the daily post and correspondence of both guests and the hotel
确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。
Responsible for managing guest airport transportation, ensuring
pick-ups and drop-offs are completed on time and the most effective use of the
drivers time is made.
为客户提供机场接送服务并最大效率的安排司机的工作时间。
Inputs information into Opera systemregarding guests, ensuring accuracy and that all details are completed and that
the information can be clearly understood by other team member
将准确完整的信息录入酒店管理系统，以便大家分享。
Applies Hilton Brand Standards in each and every action, acting
as a role model and example of how the standards should be carried out in a
practical setting.
遵循希尔顿品牌标准。
Effectively communicates, coordinates and cooperates with
Housekeeping, F&B, Engineering and IT. 
与餐饮部，客房部，工程部，IT等进行有效的沟通及合作。
Ensures that the Chief Concierge is kept aware and up to date of
operational issues.
确保礼宾部经理知道要完成的任务。
Reports problems with hotel systems, hardware or facilities to
the appropriate party and follows up to ensure that corrective action has been
taken.
对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。
Passes on information effectively, ensuring that all necessary
details are communicated to the intended person and that any pending action is
completed and guest satisfaction confirmed. Attends daily briefings, shift
handovers, meetings and reads the log book on a daily basis.
确保信息的有效传达，及时解决问题提高满意度，参加例会及日常会议等。
Ensures that Concierge Desk stock is managed and not wasted,
maintaining costs where able.
对礼宾部日常用品予以管理控制，节约成本。
Keeps up to date and aware of competitor activities in order to
be informed.
警惕商业竞争行为，并及时上报。
Complies with Health & Safety, Emergency Management, disaster
Manual, and Fire procedures and regulations. Takes part in the fire team when
and where directed.
遵照执行健康安全，危机管理，灾难救助，火灾预警程序。必要的时候加入救火。
Adheres strictly to standard cash handling procedures, ensuring
to balance float and drop the required amount. Manages cash, credit card, city
ledger, voucher and all other forms of payment correctly.
严格遵守现金收付手续，收取现金，信用卡，转帐，代金券等。
Adheres to the company credit policy at all times when handling
cash, credit card transactions, city ledger, providing currency exchange
services, LPO and third party payments for rooms, meetings, F&B and any
other charges that may be incurred by guests.
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
Maintains awareness of sales opportunities within the hotel,
maximizing revenue in an ethical and responsible manner, ensuring the guests
receive value for money and adhering to Hilton Brand Standards.
抓住商机，用合理的方式提高酒店收入，确保客人物有所值。
Answers the bell desk phone and provides information as needed 
接听宾台电话，应客人的不同需求提供服务。
The management reserves the right to
change / extend this job description if necessary at any point of time during
her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as
assigned.
完成任何其他合理的职责和被指派的职责。

宁波春晓世茂希尔顿逸林酒店，坐落于宁波北仑区春晓镇洋沙山风景区。酒店拥有220间精致豪华客房及无敌海景房，1700平米的宴会及会议设施。作为希尔顿酒店集团进驻宁波地区的试金之作，酒店选址于春晓洋沙山风景区的绝佳位置，兼具商务酒店和度假酒店的特点。将为各类宾客提供希尔顿逸林酒店细致入微，体贴入心的别致服务。酒店现开始对外开放以下职位，热诚欢迎广大酒店人才加入宁波春晓希尔顿逸林酒店的大家庭。1.酒店提供市场富有竞争力的薪资。2.免费的工作餐。3.免费的住宿（根据级别而定2人间到4人间不等）。4.每年享受带薪年假（视级别而定天数）5.系统的文化及技能培训。