• 岗位晋升
• 技能培训
• 包吃包住
• 人性化管理
• 管理规范
• 带薪年假

DUTIES AND RESPONSIBILITIES  职责和义务
1. Acknowledges turnover by outgoing counterpart of the emergency key and the Duty Manager’s log book.
通过应急钥匙和值班经理记事本核对客流量。
2. Reviews log book with departmental heads to check on guest service conditions or to recommend changes on existing practices.
与部门经理一起查询记事本来核实宾客服务的条件或推荐在已有情况下的更改。
3. In the absence of the Departmental Head/Assistant Departmental Head. Sectional Head of an operations unit, monitors the performance of the staff, advises Head of unit of same.
在部门主管/部门经理助理，分部主管/经理不在时监督员工工作表现，给主管/经理提出建议。
4. Receives, records and acts on relays complaints and grievances as well as compliments and
commendations.
接受、记录并处理酒店受到的客人的褒奖抱怨和委屈。
5. Arranges for limousine and photo services for VIPs and dispatches all pertinent information about said persons to company executives concerned.
为贵宾客人安排豪华轿车和拍照服务并将上述客人的相关信息分发至相关的公司主管。
6. Offers assistance and provides needed/sought information to guests and VIPs upon their arrival at the lobby; escorts guests to their rooms and requests them to register in the VIP Guest Book whenever necessary.
提供帮助并在客人和贵宾到达酒店大堂时提供所需信息，在必要时请他们在贵宾客人登记本上登记。
7. Arranges accommodation of overflow guests in alternate hotel(s) and keeps record thereof; arranges for their return to the Hotel the following day or when conditions allow/exigencies require/justify.
为过剩的客人安排就近的酒店食宿并作记录，如果条件允许，安排他们隔天回酒店/紧急处理/证明。
8. Handles questions of charges, investigations of any guest comments and co-ordination with emergency plans.
处理有关费用的问题，调查任何客人的评价，紧急事件处理。
9. Makes rounds/conducts inspections on the lobby, of all but not limited to other guest areas in the interest of security, safety, guest relations, economy/conservation and acts, records, monitors to officer(s) concerned and superior(s) operational activities and unusual occurrences, incidents, irregularities, illegitimate activities and significant events affecting unites/or the Hotel as a whole; handles lost-and-found matters.
在大堂里巡视监督酒店安全、客户关系、经济/对话与行为，不包括客人区域，记录并监督相关员工指导相关工作及区域或酒店的不寻常的地方和重大事情，处理遗失事件。
10. Authorizes room or rate changes, paid-outs, rebates, cash advances, release of airline crew allowance, acceptance of personal or company checks, assumption of liabilities, “charge to” billing, etc. following or on the basis of established policies, standards and procedures.
对换房进行管理，根据酒店拟定的政策，标准和程序处理退还现金，费用修正，预付金，机场代表费用，接受个人或公司支票，欠账处理，转账账单处理，等等。
11. Co-ordinates with line departments concerned on discrepancies in room status.
与在房态上有差异的部门联系协作。
12. Does other duties assigned by the immediate superior.
根据即时情况安排其他工作。
 
JOB SPECIFICATION工作要求
1. College graduate.
   大学专科毕业。
2. At least 2 years’ experience in a hotel of international standard.
   至少2年以上在国际标准酒店工作经验。
3. Must be familiar with Front Office operations.
   必须熟悉前厅部的操作。
4. Personable and charming.
   气质良好。
5. Verbal and written facility.
   口头表达和书面表达能力良好。
6. Able to relate with different types of personalities.
   能与不同个性的人交流。

历经90年，豪生以提供愉悦及恒定品质保证的酒店体验,被数以百万计的全球旅行者所认同。豪生自1999年进入到中国市场后历经飞速的发展壮大。我们在中国大陆快速、有序的成长，源于市场条件与机会、知名品牌、优质的酒店设施、全面质量管理体系，以及我们国际水准的服务。豪生为每一位宾客，在每一家品牌酒店，提供独特且难忘的住宿体验。豪生追求待客亲如家人。从宾客登记入住，享用荣获奖项的美味自助早餐，或经过一天劳累回到仿若置身家中般的客房，我们的服务哲学从宾客踏进酒店贯彻至其离开去到下一个目的地，每一个细微之处都使客人感受到家般的温暖。我们为这些愉快的互动而感到自豪。我们尽力为宾客营造舒适难忘的酒店体验。我们互相关爱、全情投入并实践承诺，努力使酒店，餐饮，会议，宴会，会务，婚礼超越业主的期待。成都花水湾豪生温泉大酒店位于四川省成都市近郊大邑花水湾，四面青山相伴、绿水依依、茂林修竹。 成都花水湾豪生温泉大酒店是高品质度假酒店，秉承品牌【您的祈愿，极致休闲】精神，精心打造的世外桃源。酒店一期客房拥有六栋汉式庭院别墅，以“庭院”、“山居”为特色，让您享受度假体验。酒店大厅是前台接待、艺廊大堂吧、豪生阁养生汤锅餐厅的综合接待大厅，河畔的下午茶时光、晚餐的温热汤锅都可以让您一览花水湾最美的风景。酒店温泉区名为「百乐汤」，是四川作家刘沙河亲自命名，是天然的硫磺温泉，属 “高矿化药泉” 古海水药泉，泉质优异，温泉区域依傍青山、被茂林修竹围绕与精心设计后的木质栈道和汉式庭院景观相结合，加以山野中各有特色的温泉错落有致，形成了酒店独特的一方美景。「百乐汤」设有商场、趣吧、25个温泉池、室内恒温游泳池、2个KTV、12个棋牌室等设施，是您乐享休闲好时光的首选目的地。