招聘Reservation Agent 预订文员_佛山罗浮宫索菲特酒店招聘信息-最佳东方

Primary Responsibilities主要职责

- - ·Sell the AccorHotels products and services using up-selling and suggestive selling techniques.
  - ·Promote the Hotel’s products and services.
  - ·Maintain a high level of product and service knowledge about all AccorHotels in your region.
  - ·Develop and maintain a regular pattern of sales calls.
  - ·Prepare and execute action plans which increase reservation sales and associated business.
  - ·Record and process reservations made by phone/fax/email.
  - ·Accept wait list reservations.
  - ·Process amendments to reservations such as extensions, early departures, etc.
  - ·Manage “no show” reservations by investigation and recording of same situations.
  - ·Record special billing arrangements for groups and conventions.
  - ·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
  - ·Maintain knowledge of special rates/ offers/ promotions.
  - ·Prepare reports as requested (e.g. to travel agents, business houses, etc).
  - ·Monitor reservation levels and inform Managers of current and future occupancy rates.
  - ·Prepare reservation sales reports.
  - ·Ensure that account information confidentiality.
  - ·运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
    ·推销酒店的产品和服务。
    ·充分了解所在地区的雅高酒店集团成员的产品和服务。
    ·制定并保持定期销售拜访模式。
    ·准备和执行增加预订销售和相关业务的工作计划。
    ·记录和处理通过电话、传真、电子邮件进行的预订。
    ·接受等候单上的客人预订。
    ·修改延期和提前离店等特殊情况的预订记录。
    ·调查和记录未按预订抵店的预订情况。
    ·对团队或会议的特别账单安排进行记录。
    ·与前厅部经理或财务经理联系要求信用审批的预订事宜。
    ·掌握关于特价、酬宾、促销活动的信息。
    ·监测预订情况，并向经理通报目前和将来的入住率。
    ·按照要求准备报告（如给旅行代理人和商业机构的报告等）。
    ·准备预订销售报告。
    ·确保客户资料高度机密性。
  - Knowledge and Experience知识和经验
    - - ·Vocational Certificate in Hotel Management, Business Administration, or related field
      - ·1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience
    - - ·Good guests service sense and professional skills
    - - ·Good verbal Chinese & English communication skills
- ·酒店管理，商业管理或相关领域的职业证书
·1年相关的工作经验，或6个月预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景

·良好的服务意识和专业技能

·良好的中英文口语沟通

Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided.佛山顺德罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从，与罗浮宫国际家具博览中心为伴，是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程，距离广州白云国际机场仅60分钟车程。佛山罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念，融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房，四种风格各异的客房设计供客人自行选择，包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及欧舒丹洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食，还有特色意大利餐厅，天际酒吧。乐吧不仅是品味醇饮，悠享惬意时光的理想之地，亦是会晤商业伙伴的最佳选择。水疗中心SoSpa，游泳池及24小时健身俱乐部SoFit，使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅，灵感源自于法国罗浮宫博物馆内的拿破仑三世展区，遵循巴洛克建筑风格设计，坐拥宽敞明亮的宴会前厅，户外花园及灵活的宴会菜单，给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室，满足各种宴会需求。