ID20465 Front Desk Supervisor 前台主管
3.5千-5.5千
停止招聘
发布于 2021-02-25
ID20465 Front Desk Supervisor 前台主管
3.5千-5.5千
佛山 | 2年以上 | 学历不限 | 招1人
停止招聘
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职位描述

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。

Conducts shift briefings to ensure hotel activities and operational requirements are known

进行有效的交接班简报工作,以明确酒店活动和运营要求

Supervise front office operations during assigned shift including:

在当班期间监督前厅部运营情况,包括:

Maintenance of guest information

维护客户信息

Maintenance of information about local events

维护当地活动的信息

Compile occupancy statistics

统计入住情况

Supervise group bookings

监督团组预订情况

Assisting with serious complaints

协助解决严重投诉问题

Supervise cashiering activities during shift including:

在当班期间监督收银活动,包括:

Cash handling and banking procedure

现金处理和银行业务程序

Dealing with irregular payments

处理非法支付情况

Instructing staff in credit policies and facilities

就信用政策和设备对员工进行指导

Instructing staff in cash security procedures

就现金安全程序对员工进行指导

Supervise the cashiering system

对收银系统实施监管

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Problem solving and organizational abilities

具有解决问题和组织能力

Qualifications 资格要求

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理,酒店管理或相关的大专学历或专业证书。

2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

拥有2年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。


其他要求
国际联号工作经历:优先
语言能力:英语-良好 中国普通话-精通 粤语-良好
计算机能力:熟练
年龄要求:18-30岁
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公司地址
Louvre International Furniture Exhibition Center, Office 705, Lecong Section of National Highway No. 121, Shunde, Foshan, 528315
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Connected to the Louvre International Furniture Exhibition Center, the landmark Sofitel Foshan is situated in China leading furniture city - Lecong of Shunde with convenient transportation accessibility. It is only twenty-minute drive to Foshan downtown and 60 minutes to Guangzhou Baiyun International Airport.Sofitel Foshan which well blended with French and Cantonese “Art de Vivre” offers 325 stunning decorated and spacious rooms and suites, 4 distinct room styles for guests to choose from, including modern, post-modern, neo Chinese and French. Each room is equipped with the state-of-the-art facilities as well as L’Occitane bathroom amenities. Guests can buy any movable items in the hotel, including all furniture, carpet, decoration, accessories that found in all the hotel rooms and public area.Hotel guests can enjoy a diversity of local and international culinary delights at two restaurants on top floors. The all-day dining restaurant Kwee Zeen features sumptuous buffet as well as a la carte menu; Italian restaurant Allegria features a Mediterranean lifestyle and classic Italian Tuscany décor; Sky Bar with, the regular trendy events dazzle visitors nightly.Sofitel Foshan features a range of wellness options for travelers with an indoor swimming pool, a SoFit 24-hour fitness center, plus Sofitel signature SoSpa with L’Occitane. Indulgence has never looked or felt this good.The pillar-less 918 sqm Baroque style ballroom, spacious ballroom foyer, outdoor garden and the flexible banquet menus creates the perfect setting for an extravagant Wedding and other celebrations. Altogether 6 meeting rooms, with latest A/V facilities, are also provided.佛山罗浮宫索菲特酒店位于中国家具商贸之都——顺德乐从,与罗浮宫国际家具博览中心为伴,是雅高集团在佛山市的第一家索菲特酒店。距离佛山市中心仅需二十分钟车程,距离广州白云国际机场仅60分钟车程。佛山罗浮宫索菲特酒店致力于提供奢华精致的家居体验式酒店概念,融合法式及粤式生活艺术“art de vivre”。酒店拥有325间豪华客房及套房,四种风格各异的客房设计供客人自行选择,包括现代、后现代、新中式和法式风格。客房配备现代化先进设备及欧舒丹洗浴用品。每间客房或套房内的家具及装饰配件等皆可面向客人出售。全日制法国餐厅呈献无国界美食,还有特色意大利餐厅,天际酒吧。乐吧不仅是品味醇饮,悠享惬意时光的理想之地,亦是会晤商业伙伴的最佳选择。水疗中心SoSpa,游泳池及24小时健身俱乐部SoFit,使宾客在工作之余邂逅悠闲。酒店内还拥有面积约918平方米的无柱大宴会厅,灵感源自于法国罗浮宫博物馆内的拿破仑三世展区,遵循巴洛克建筑风格设计,坐拥宽敞明亮的宴会前厅,户外花园及灵活的宴会菜单,给新人创造出极致奢华的浪漫婚礼。还有6个设施完备的多功能会议室,满足各种宴会需求。
Louvre International Furniture Exhibition Center, Office 705, Lecong Section of National Highway No. 121, Shunde, Foshan, 528315
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