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RESPONSIBILITIES职责:
Brand and QA Related Training Programs
Core Foundation Programs
Operational/Functional Programs
Supervisory Development Programs
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Fire, Life and Safety Training
Effective Communication Training
Service Culture Training
Team member retraining
Team Building
Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
Ensures and maintaining all training assets including training materials, books, videos, journals, audio visual materials, equipment and gifts are properly recorded.
Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Assists Department Trainers in preparing and conducting departmental training and assess accordingly.
Use Hilton benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: SALT, TMES, achievement of budget, People Audit, etc
Prepares and produces monthly training reports as required.
Coaches, counsels and disciplines team members, providing constructive feedback to enhance performance
Regularly communicates with team members and maintains good relations
Assists and maintaining employee recognition programmes.
Assists employee relations activities as needed assigned.
Updates and maintain the notice board to ensure all the information are up-to-date.
Conduct grooming and hotel product knowledge test frequently and ensure all team members are meeting the requirements.
Complies with hotel’s Policies & Procedures.
灵感的归属. 不止于驻足.Never Just Stay. Stay Inspired. 杭州康莱德酒店位于钱江新城地标性建筑-来福士广场中心,是希尔顿集团旗下奢华品牌。由荷兰著名建筑公司 UN Studio打造的杭州康莱德酒店将为钱江新城注入快速发展的新鲜活力。Conveniently located inside Qian Jiang’s Raffles City Complex, Conrad Hangzhou is poised to be the newest luxury hotel in Hangzhou. Designed by renowned Dutch Architect ‘UN Studio’, the hotel is a true landmark building in Hangzhou’s fast growing Central Business District.酒店拥有306间房间,其中包含25间套房, 房间内钱江新城的俊美以及西湖的柔情尽收眼底。除此之外,客人还可以在酒店4间不同特色的餐厅以及大堂吧中体验无与伦比的当地美食、精致的下午茶以及极具特色的日餐。室内游泳池以及奢华的水疗服务将为你带来一段令人难忘的身心放松之旅。Featuring 306 guest rooms, including 25 suites, the hotel will provide panoramic views over Hangzhou, Qian Jiang River and the famous Westlake. In addition, guests may enjoy local delicacies, an inspiring afternoon tea or refined Japanese dishes in one of the hotel’s four restaurants or bars. An indoor pool, health club and luxurious Spa will ensure an even more relaxing stay.在酒店的9楼以及10楼,有一系列世界级会议设施可用于公司活动、董事会会议、社交聚会和婚礼。这些设施包括800平方米的总会厅以及大小在50平方米到200平方米之间的8间辅助会议室。On levels 9 and 10, an array of world-class meeting facilities is available for corporate events, board meetings, social gatherings and weddings. These facilities include a 800sqm ballroom and eight ancillary meeting rooms varying between 50sqm to 200sqm in size.交通信息:Transportation:Railway Route Hangzhou Metro Line 4:Please get off the Jiang Jin Station through Exit-B1杭州地铁4号线:江锦路站B1出口Address:228 Xinye Road, Raffles City Hangzhou, Shangcheng District, Hangzhou 310016, PRC地址:浙江省杭州市上城区新业路228号来福士广场T2温馨提示:1.通过最佳东方投递简历后请耐心等待回复,无须邮件再次发送;2.通过发送简历到邮箱:Conradhangzhou_Recruitment@hilton.com