招聘芳疗师Therapist_杭州康莱德酒店招聘信息-最佳东方

To have a complete understanding of the Conrad Team member handbook.

完全理解康莱德员工手册的内容。

To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

全面理解并遵守酒店政策及消防、卫生、健康和安全。

To be fully familiar with Conrad brand value and core competencies and follow these standards of service as they apply to the Spa department.

充分熟悉并掌握康莱德酒店的品牌理念和核心价值，遵循这些服务标准并运用到Spa部门。

To report to work,punctually, wearing uniform and name tag at all time.

报告工作，守时，上班时穿着制服并佩戴名牌。

To maintain a high standard of personal appearance and hygiene at all time by adhering to the Conrad grooming standard.

保持高标准的个人形象和卫生，随时遵循康莱德的仪容仪表。

To have a proper body gestures and oral expression at all time

得体的肢体语言和清晰的口头表达能力在任何时间

To follow Standard Operation Procedures (SOP) at all time.

遵循标准超作规程（SOP）

To takes direction from management, regarding operational issues.

对于运营方面的问题，要服从上级管理

To attend and actively participate in training sessions

积极参加培训课程

To report any suspicious looking persons or packages that are delivered, dumped or found in the hotel to the supervisor or security.

发现可疑人物或包裹在酒店及时汇报给主管或保安。

To keep himself/ herself up to date on the knowledge of the hotel facilities, products and service on offer.

保证个人对酒店所有设施、产品及服务的全新了解，以便及时提供给客人To ensure high standards and cleanliness in the Spa

确保Spa达到高标准的清洁卫生。

To report any maintenance issues to the Supervisor or Spa Manager to ensure a smooth operation. 及时向经理或主管报告任何的维修保养问题确保运营平稳。To keep himself / herself up to date with the Satisfaction and Loyalty Tracking (SALT) and seek to positively increase these result.

及时查看SALT分数,并积极发现问题，提高水平

To provide courteous, efficient and professional service at all times.

任何时候遵守礼仪，高效和专业的提供服务

To notify Spa manager immediately for any guest complaint, as well as taking ownership on guest inquiry.

及时汇报客人投诉问题，以及采取主人身份回答客人的询问

To coordinate with Spa Reception to ensure a smooth booking procedure.

协助前台确保预定通畅

16. Follow property specific procedures for handling emergency situations (e ．g；evacuations，medical emergencies，natural disasters) ．

按照程序处理所有紧急情况(逃生, 医疗急救, 自然灾害)

17. Follow policies and procedures for the safe operation and storage of tools，equipment，and machines．

根据酒店的安全规章制度, 保障各仓库安全洁净.

18. Maintain awareness of undesirable personal on property premises．

保持强烈的对客人个人财产的维护.

19. Use proper equipment，wear appropriate personal protective clothing (PPE) ，and employ correct lifting procedures，as necessary，to avoid injury．　

安全的着装来避免损伤.

20. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals ，fertilizer ，pesticides，blood borne pathogens ，etc；including using Material Safety Data Sheets (MSDS) ．

根据危害工具和设备管理的程序,来处理各种应急情况.

Customer

1. Address gusts＇service needs in a professional，positive，and timely manner．　

用专业的称呼客人姓名.

To always excel a memorable once in a lifetime service experience without fail

提供难忘的体验

To constantly strive to increase satisfaction level through self creativity, responsiveness and enhance service quality.

努力通过树立自我创造力和责任心来提高服务质量，从而提高顾客满意度

Always try to go the ‘extra mile’ by anticipating his or her needs and create a wow effect

愿意付出更多的努力，以求达到客人的期望值或为其创造意外的收获

Cultivates guest relations and rapport by engaging with guest, creating a high standard and personalized service with courteous and professional manner at all time.

任何时间和客人建立良好的关系，创造一个高标准礼貌专业的个性化服务。

To effectively offer a consultation to each guest prior to the treatment.

每位客人护理之前回答他们任何有效地问题

Profit

Sells hotel facility and service by talking to guest about hotel facilities and events.

通过向客人介绍酒店的设施及场所来销售一些产品或服务

To actively sell and up sell the appropriate Spa, retail, and fitness services to the guests with a thorough knowledge of the retail product sold in Spa.

积极和客人推荐适合产品和水疗，提供健身中心服务客人清晰了解零售产品

To achieve daily and monthly sales targets set by the spa manager.

实现经理设定的日常目标和月度目标。

To be aware of the individual responsibility to handle the hotel properties and equipments with care at all time.

在任何时间有责任处理酒店设备问题。

To solely contribute in the energy saving plan.

节能

To ensure that departmental operation budget is strictly adhered to maximize revenues and minimize expenses.

控制成本

People

To keep courteous and professional relationships in between team, peers and colleague or from,other Conrad property, any other Hilton property and other colleague from competitor.

无论对酒店同事、希尔顿集团同事或对同行业都要以彬彬有礼、专业化的态度去面对，保持良好的合作关系

2.Protect the privacy and security of guests and co-workers．　

保护客人和同事的隐私和安全.

Promote team member motivation.

鼓励团队之间的主动性

To be able to create a hassle free working environment.

建立无压力的工作环境

To attend and actively participate in training sessions

积极参与培训课程

To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goal. 统一目标。

To seek direction and support on a daily basis.

根据指导和要求做好每日工作

To be completely knowledgeable about all the retail products and available spa services.

全面了解Spa产品知识和服务项目

To ensure the treatment rooms are clean, well stocked and are properly set up prior to commencing a treatment.

在疗程开始之前，确保护理房干净整洁、备用品、所需护理产品及设备都已准备充足

To perform spa treatments as detailed in the Departmental Operations manual as per SOP and ensuring treatment rooms are set up to the Conrad Brand Standards.

确保所有疗程按照部门标准的SOP操作流程以确保康莱德的标准

To confidently recommend and up sell additional treatments to guests. To try to rebooking guest’s wherever possible.

主动自信的为客人推荐、介绍额外的产品或疗程，并努力为客人做下一次预订

To complete written prescriptions with the recommended products for each guests whenever possible.

当客人需要时写下推荐的产品名称

Any other task as requested by our guests, supervisor or management of the hotel.

任何客人的疑问必须及时汇报经理

10. Conduct inventory of supplies，materials，and equipment and inform supervisor/manager of low supply items．

对客用品和设备进行盘点，并在低库存时通知主管或经理

SPECIFICATIONS资质:

· Chinese中文

· Basic English 基础英语

· At least middle school graduate中学学历以上

· Recognized qualification in a Beauty Therapy or Massage Course 认可的美容证书

· 2 years of experience at 5 stars hotel 2年以上5星级工作经验

灵感的归属. 不止于驻足.Never Just Stay. Stay Inspired. 杭州康莱德酒店位于钱江新城地标性建筑-来福士广场中心，是希尔顿集团旗下奢华品牌。由荷兰著名建筑公司 UN Studio打造的杭州康莱德酒店将为钱江新城注入快速发展的新鲜活力。Conveniently located inside Qian Jiang’s Raffles City Complex, Conrad Hangzhou is poised to be the newest luxury hotel in Hangzhou. Designed by renowned Dutch Architect ‘UN Studio’, the hotel is a true landmark building in Hangzhou’s fast growing Central Business District.酒店拥有306间房间，其中包含25间套房，房间内钱江新城的俊美以及西湖的柔情尽收眼底。除此之外，客人还可以在酒店4间不同特色的餐厅以及大堂吧中体验无与伦比的当地美食、精致的下午茶以及极具特色的日餐。室内游泳池以及奢华的水疗服务将为你带来一段令人难忘的身心放松之旅。Featuring 306 guest rooms, including 25 suites, the hotel will provide panoramic views over Hangzhou, Qian Jiang River and the famous Westlake. In addition, guests may enjoy local delicacies, an inspiring afternoon tea or refined Japanese dishes in one of the hotel’s four restaurants or bars. An indoor pool, health club and luxurious Spa will ensure an even more relaxing stay.在酒店的9楼以及10楼，有一系列世界级会议设施可用于公司活动、董事会会议、社交聚会和婚礼。这些设施包括800平方米的总会厅以及大小在50平方米到200平方米之间的8间辅助会议室。On levels 9 and 10, an array of world-class meeting facilities is available for corporate events, board meetings, social gatherings and weddings. These facilities include a 800sqm ballroom and eight ancillary meeting rooms varying between 50sqm to 200sqm in size.交通信息：Transportation:Railway Route Hangzhou Metro Line 4：Please get off the Jiang Jin Station through Exit-B1杭州地铁4号线：江锦路站B1出口Address:228 Xinye Road, Raffles City Hangzhou, Shangcheng District, Hangzhou 310016, PRC地址：浙江省杭州市上城区新业路228号来福士广场T2温馨提示：1.通过最佳东方投递简历后请耐心等待回复，无须邮件再次发送；2.通过发送简历到邮箱：Conradhangzhou_Recruitment@hilton.com