Director of Catering Sales 宴会预定中心总监
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发布于 2019-02-12
Director of Catering Sales 宴会预定中心总监
面议
深圳 | 经验不限 | 学历不限 | 招1人
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JOB FAMILY CORE WORK ACTIVITIES

·          Exceeding Customer Expectations-Providing services that are above and beyond for customer satisfactions and retention.

·          Demonstrating Leadership-Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/ integrity; leads by example.

·          Setting goals-Establishing challenging, realistic and obtainable goals to guide operation and performance.

·          Improving Service-Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

·          Developing Objectives and Strategies-Establishing long range objectives and specifying the strategies and actions to achieving them.

·          Exploring Business Opportunities-Exploring opportunities that drive profit, create value for clients and encourage innovation; challenging existing, process/ system/ products to make improvements.

·          Executing on a Strategy-Taking a predetermined strategy and driving the execution of that strategy.

·          Achieving/Exceeding Goals-Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

·          Developing and Building Teams-Encouraging and building mutual trust, respect, and cooperation among team members.

·          Communicating with Supervisor, Peers, or Subordinates-Providing information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person.

·          Create and Maintain Relationships with Clients-Reach out to clients to help manage business process, set and meet client expectations and deliver according to the budget.

·          Modelling Appropriate Behaviours-Serving as a role model to demonstrate appropriate behaviours.

·          Communicating In formation Timely-Informing and/or Updating the executives, the peers and the subordinates on relevant information in a timely manner.

·          Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize, organize, and accomplish your work.

·          Coaching and Developing Others-Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

·          Guiding, Directing and Motivating Subordinates-Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

·          Improving Profit-Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

·          Making Decisions and Solving Problems-Analyzing information and evaluating results to choose the best solution and solve problems.

·          Maintaining Balance Between Profit and Service Satisfaction-Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.

 

JOB SPECIFIC TASKS

   Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.

   Manages the catering sales efforts for the hotel including local and group/convention business.

   Solicits/books local catering business and develops group business.

   Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.

   Works with management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.

   Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.

   Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).

   Communicates a clear and consistent message regarding departmental goals to produce desired results.

   Researches and analyzes new products, pricing and services of competition.

   Introduces ideas to leadership team to enable property to remain competitive.

   Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

   Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

   Ensures the hotel is appraised of all groups that will impact hotel operations.

   Works directly with major groups when high profile and financial impact will be significant (limited instances).

   Oversees Event Operations including Banquets, Event Services and Event Technology.

   Oversees event planning team (BEO/Resume writers).

   Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

   Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

   Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

   Works with culinary team to ensure compliance with food handling and sanitation standards.

   Reviews property specific event operations annually and makes appropriate adjustments.

   Reviews staffing levels to ensure that guest service and operational needs are met.

   Communicates and ensures departmental and hotel emergency procedures are executed when necessary.

   Leads the execution of brand service initiatives in event management areas.

   Sets expectations and holds event management leadership team accountable for desired service behaviours related to product and service delivery.

   Consult with customers in order to determine objectives and requirements for events such as meetings, conferences and conventions.

 

CANDIDATE PROFILE

Education and Experience

   2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management , or related major; 4 years experience in the sales and marketing or related professional area.

 OR

   4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant management, or related major; 4 years experience in the sales and marketing or related professional area.

Skills and Knowledge

   Reading Comprehension-Understanding written sentences and paragraphs in work related documents.

   Writhing-Communicating effectively in writing as appropriate for the needs of the audience.

   Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.

   Customer and Personal Service-Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

   Basic Computer Skills-Using basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.)

   Operating Procedures-knowledge of Standard and Local Operating Procedures(SOPs and LSOPs) that apply to job.

   Analytical/Critical Thinking-The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

   Economics and Accounting-Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

   Management of Financial Resources-Determining how money will be spent to get the work done, and accounting for these expenditures.

   Administration and Management-Knowledge of business and management  principles involved in strategic planning, resource allocation , human resources modeling , leadership technique, production methods, and coordination of people and resources.

   Originality-The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

   Applied Business knowledge-Understanding market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

   Mathematics- Using mathematics to solve problems.

   Personnel and Human Resources-Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.

Management Competencies

   Adaptability-Ability to effectively adjust to major changes in work tasks or the work environment.

   Applied Business Knowledge-Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of Marriott’s business; skilled at using business knowledge to anticipate opportunities and risks.

   Building a Successful Team-Skilled at building a cohesive team and facilitating goal accomplishment.

   Building Strategic Working Relationships-Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.

   Building Trust- Ability to interact with others in an honest, fair and respectful way, giving others confidence in one’s intentions and those of the organization.

   Communication-Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

   High Work Standards- Set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

   Leading Through Vision and Values-Keeps Marriott’s values and business strategy at the forefront of decision making and actions.

   Planning and Organizing-Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

   Strategic Decision Making-Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy.

其他要求
语言能力:英语-精通
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公司地址
深圳市宝安区新安街道宝兴路8号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
深圳前海华侨城JW万豪酒店由华侨城集团倾力打造,万豪国际集团负责全面运营和管理,2014年12月26日开业,是宝安区的首家国际豪华酒店。酒店具有浓郁的现代气息与海洋文化,外立面使用柔和蜿蜒的弧形线条,展现海湾片区的柔美,内饰以吉祥图腾凤凰为灵感,对东方文化抽象和提炼,并将当地艺术品与酒店时尚气派、华丽高雅的文化气息完美糅合。 酒店共有356间豪华客房及套房,两间特色餐厅及一间酒廊,为五湖四海的宾客提供最舒适的用餐体验。经典时尚的全天候餐厅都会尚膳设有露天平台和开放式厨房,供应来自中国、印度、日本与欧洲的地道特色菜肴。大堂酒廊是知己畅聚或洽谈商务的完美场所,可一边细呷香茗、葡萄酒或鸡尾酒,一边享用当地滋味小食。1,758平方米的瞩目大宴会厅及7间会议室配备先进会议设施,场地大小可在75至315平方米之间灵活组合变化,适合各类会议、研讨会、产品发布会和社交宴会等。酒店建筑面积4,000平方米的悦源水疗优健会所(WATERFALLSpa & Wellness)将带来令人难忘的水疗体验及全方位养生之旅。300平方米的高科技健身中心具备一系列来自领先商业健身品牌PRECOR的顶级健身器材。此外,40米无边际恒温室内泳池及环境优美、景色迷人的户外泳池,可让宾客尽情畅泳。 JW Marriott Hotel Shenzhen Bao’an , which is developed by OCT Group who has signed a long-term management agreement with JW Marriott Hotels & Resorts, is the first international luxury hotel in Bao’an District. The magnificent interiors combine contemporary design with elegant cultural references and local artwork.The mythical Chinese phoenix is the inspiration for the hotel’s sleek, fluid curves and the pale blue guest room palette.  The hotel offers 356 luxurious guest rooms and suites. Guests are invited to explore two specialty restaurants and one lounge on property. The Shenzhen Kitchen is a timeless yet contemporary all-day dining restaurant with an outdoor terrace, offering authentic specialties from China, India, Japan and Europe prepared in live open kitchens. The Lounge will be the perfect venue to meet friends or business contacts over a cup of tea, a glass of wine or a perfectly mixed cocktail accompanied by delicious local snacks. The highlight is the impressive 1,758-sqm Grand Ballroom and 7 other fully equipped spaces ranging from 75-sqm to 315-sqm provide flexible venues for meetings, incentive events, seminars, product launches and social gatherings. The 4,000-sqm WATERFALL Spa & Wellness offers an unforgettable spa experience and holistic wellness journeys. The 300-sqm high-tech fitness center provided a full range of premium fitness equipment by PRECOR; A 40-metre heated indoor infinity pool and a landscaped outdoor pool and terrace affording scenic views and enjoyable swimming experience.来深圳前海华侨城JW万豪酒店,找到您的人生舞台!Join us, Find Your World!  
深圳市宝安区新安街道宝兴路8号
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