招聘Director of Rooms 房务总监_深圳前海华侨城JW万豪酒店招聘信息-最佳东方

MAJOR RESPONSIBILIES责任概要:

Setting realistic goals for the department heads in rooms division according to the balance score card and guiding them whenever necessary in order to achieve positive results. Ensuring all departments are practising and maintaining the Marriott standard at all areas as according to the Brand Standard Audit in order to achieve better service standards in terms of guests and associates satisfaction.

Training all associates, the Marriott’s culture and philosophy and stress on practising them in order to have a better working environment and have people treating people with respect, both internal and external customers.

SPECIFIC DUTIES工作任务:

1. Checking on daily operations in all rooms division’s area to ensure it is smooth and is manned by sufficient manpower at all times.
2.Have departmental meetings at least once a month to ensure department heads or their managers are performing their job smoothly with sufficient working tool and that everyone is treated fairly in all area and speak up whenever there are concerns.
3.Ensuring individual department’s Profit and Loss statement is in line and cost and expenditure are controlled wisely.
4.Checking on daily log entry in the incident book for all rooms division to ensure all matters are resolved promptly.
5.Reviewing and fine tuning all policies and procedures for the all rooms’ department as and when required.
6.Responding to guest comments and complains from Guest Satisfaction Survey or Guest Alert from corporate as and when required.
7.Responsible for grooming all department head mainly, and all associates to grow with the company and to manage the department heads’ Leadership Performance Process.
8.Ensure that the key personnel practices “Managing from the Lobby” concept is present in the lobby areas during peak times.
9.As Executive Committee, lead by example to comment when credit is due and to take necessary disciplinary action when required. Practising the Marriott’s Guarantee Fair Treatment at all times and train all supervisor and managerial level associates to adhere to the principle.
10.Remember the fundamentals of treating people with respect in spite of their religion, race, local culture and etc. As Mr. Marriott quoted, take care of the associate and they will take good care of our customers and it is the duty and responsibility for us to lead by example from top down to ground associates.
11.Maintain effective service in line with the hotel’s corporate image

Company’s Grooming Standard
12.Standard Operation Procedures
Departmental Policies
Corporate Policies
13. Any other duties as may be assigned from time to time.

JOB SPECIFICATION职位要求:

Have Experience as Front Office Manager
Able to deal with associates and guest professionally
Knowledge of profit and loss
Have an open mind, positive and cheerful disposition, great adaptability, and positive to changes in company’s goal

Willing to move and grow with the company.

Preferably with NTC or diploma in service industries

Preferably with ‘O’ level qualification

Preferably with Marriott experience

深圳前海华侨城JW万豪酒店由华侨城集团倾力打造，万豪国际集团负责全面运营和管理，2014年12月26日开业，是宝安区的首家国际豪华酒店。酒店具有浓郁的现代气息与海洋文化，外立面使用柔和蜿蜒的弧形线条，展现海湾片区的柔美，内饰以吉祥图腾凤凰为灵感，对东方文化抽象和提炼，并将当地艺术品与酒店时尚气派、华丽高雅的文化气息完美糅合。酒店共有356间豪华客房及套房，两间特色餐厅及一间酒廊，为五湖四海的宾客提供最舒适的用餐体验。经典时尚的全天候餐厅都会尚膳设有露天平台和开放式厨房，供应来自中国、印度、日本与欧洲的地道特色菜肴。大堂酒廊是知己畅聚或洽谈商务的完美场所，可一边细呷香茗、葡萄酒或鸡尾酒，一边享用当地滋味小食。1,758平方米的瞩目大宴会厅及7间会议室配备先进会议设施，场地大小可在75至315平方米之间灵活组合变化，适合各类会议、研讨会、产品发布会和社交宴会等。酒店建筑面积4,000平方米的悦源水疗优健会所(WATERFALLSpa & Wellness)将带来令人难忘的水疗体验及全方位养生之旅。300平方米的高科技健身中心具备一系列来自领先商业健身品牌PRECOR的顶级健身器材。此外，40米无边际恒温室内泳池及环境优美、景色迷人的户外泳池，可让宾客尽情畅泳。 JW Marriott Hotel Shenzhen Bao’an , which is developed by OCT Group who has signed a long-term management agreement with JW Marriott Hotels & Resorts, is the first international luxury hotel in Bao’an District. The magnificent interiors combine contemporary design with elegant cultural references and local artwork.The mythical Chinese phoenix is the inspiration for the hotel’s sleek, fluid curves and the pale blue guest room palette. The hotel offers 356 luxurious guest rooms and suites. Guests are invited to explore two specialty restaurants and one lounge on property. The Shenzhen Kitchen is a timeless yet contemporary all-day dining restaurant with an outdoor terrace, offering authentic specialties from China, India, Japan and Europe prepared in live open kitchens. The Lounge will be the perfect venue to meet friends or business contacts over a cup of tea, a glass of wine or a perfectly mixed cocktail accompanied by delicious local snacks. The highlight is the impressive 1,758-sqm Grand Ballroom and 7 other fully equipped spaces ranging from 75-sqm to 315-sqm provide flexible venues for meetings, incentive events, seminars, product launches and social gatherings. The 4,000-sqm WATERFALL Spa & Wellness offers an unforgettable spa experience and holistic wellness journeys. The 300-sqm high-tech fitness center provided a full range of premium fitness equipment by PRECOR; A 40-metre heated indoor infinity pool and a landscaped outdoor pool and terrace affording scenic views and enjoyable swimming experience.来深圳前海华侨城JW万豪酒店，找到您的人生舞台！Join us, Find Your World!