夜班经理
3千-4千
停止招聘
发布于 2018-12-25
夜班经理
3千-4千
天津 | 2年以上 | 大专 | 招1人
停止招聘
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职位福利
职位描述

 

  • To ensure that front desk operation is working in a professional manner at all times.

    确保前台的工作保持专业性。严格执行夜班的工作程序

  • To train Front Desk Clerks on a daily basis, on-the-job during 15 minutes training. Assist the Front Office Manager in all areas to ensure a correct and smooth operating department.

    每天为前台文员培训,15分钟在岗培训。协助前厅部经理顺利完成各项工作。

  • Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.

    确保前台的运作专业有效,创造一个高效率,积极的氛围,并和其他部门保持良好的关系。

  • Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.

    在规定内为客人解决一切问题满足他们的需要。

  • Lead by example: Provide a gracious and proactive hospitality towards all customers.

    以身作则:对所有客人提供高雅的预见性的服务。

  • Be highly familiar and adhere to all policies, problem seeker and standards.

    熟悉并遵守 所有酒店规章制度和标准。并能发现问题。

  • Assist all associates with questions, a problem seeker and solver.

    协助所有员工发现并解决问题。

  • Acts empowered and have a though knowledge of TQM tools and guidelines-also empower all associates to provide an outstanding service by using their empowerment guidelines.

    对时间控制管理体系有良好的认识,培训员工利用此体系提供良好的服务。

  • Ensure that work area is always clean, neat and organized.

    确保工作区域整洁有序。

  • Constantly audit all deskwork for accuracy and consistency. Coach and counsel associate when appropriate.

    不断审核文书工作确保准确性和一致性。 当有必要时,对员工给予培训和指导意见。

  • Review room’s discrepancy and credit report. Take appropriate action to resolve all problems.

    回顾客房房态差异及客人消费限额报告。 合理解决此类问题。

  • Ensures that all Marriott Rewards members, VIP guests are identified, recognized, rooms pre-blocked and more attentive services are delivered to the guests.

    确保识别出所有万豪会员及贵宾 并对他们提供更多的服务。

  • Complete work or special projects as assigned and ensure due dates are met.

    在规定的时间内完成交给的任务。

  • Check with your immediate supervisor for additional information

    和直属领导核查额外信息。

  • Have knowledge about sales strategy, packages, promotions, including hotel rooms, type of room’s amenities, services of hotel, etc.

    对销售战略,包价,促销及客房, 房间配套用品、服务等有很好的了解。

  • Also be familiar with cultural differences in order to meet all different customer need.

    了解各种文化以满足他们的不同需求。

  • Be knowledgeable about etiquette and protocols.

    对各种礼节有很好的了解。

  • Be familiar with all emergency plants and be able to act upon them.

    熟悉各种救急设备并能操作。

  • Report any unusual occurrences immediately to the Front Office Manager.

    向前厅部经理报告一切异常情况。

  • At all times strive to represent Marriott in the most professional, courteous manner.

    在任何时候都要呈现出万豪谦恭有礼的专业风范。

  • Meet an in-depth understanding of each level of Marriott Reward Program, Marriott Miles & affiliate Airline partners. Ensure all associates are trained regularly in benefits for each program.

    对万豪各层次的奖励计划,航空公司合作伙伴有很深刻地认识。确保员工定期得到相应的培训。

  • Ensure that every qualified guest that checks-in to the hotel is enrolled in the Marriott Rewards program, and if the guest is already a member to take his membership number. All the associates to be trained on this and practice followed meticulously.

    确保所有符合条件的客人在登记入住的时候加入万豪奖励计划,如果此客人已经是会员要记录下会员号码。所有员工都要有此相关培训并按此实施。

  • Regular inspections of all sections to ensure quality standards are maintained and in good working condition.

    定期检验所有 夜班环节以确保其依然有效并保证标准。

  • Be responsible for insuring that all the guest comments are passed on to the centralized Guest Response area and are updated in all necessary Guest History databases.

    确保客人意见及时传达到对客服务部门并及时更新客人记录。

  • Attend training sessions and meeting as required.

    如有必要须出席培训会议。

  • Conduct the daily 15 minute training session on various task breakdowns/ service sequence/ LSOP of their respective sub-areas in Front Office. This is to be practiced on all the 365/366 days in a year.

    每日15分钟培训会议,对分支部门分配任务及讲解本地操作标准。

  • Always be professional and ethical in dealing with guests, associates, vendors and other departments.

    对客人、同事、供应商和其他部门一贯保持专业、道德风范。

  • To perform any other duties as assigned by the management.

    完成管理层布置的其他人物。

  • Maintain safety by adhering to sagest polices, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

    坚持使用干练的警员来保证安全性,负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心。在操作设备前一定要有适宜的安全培训。

  • Ensure all guests experiencing a problem receive an appropriate response, any promised compensations is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

    确保所有客人的问题都得到合理的解决,一切允诺的赔偿都能得到履行并且通过运用LEARN程序,所有的客人都能得到专业及时地回访。

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天津经济技术开发区第二大街29号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
天津万丽泰达酒店及会议中心于2004年6月28日正式开业,由万豪国际集团管理,是目前中国区拥有最大规模会议设施的万丽品牌酒店,会议中心面积逾6109平方米,包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务,拥有客房301套,包括51间套房,同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外,拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业,实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学,视我们的同事为最有价值资产,如果我们能善待所有同事,令他们开心地工作,这样,客人亦能得到同事们的悉心照顾。酒店时常保持一个信念,就是令每一位客人离开时都能感到称心如意,无论客人是因何而来,在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐,宽敞明亮的宿舍环境(含单独卫生间、淋浴间),如果您对于我酒店的职位有兴趣,欢迎投递简历,或直接申请该职位。请务必在简历中写明您的E-mail(电子邮件)地址和联系电话,我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇:1.完善的福利待遇, 带薪年假,季度奖,年终奖,取暖补助/防暑降温补助,五险一金;2.免费提供住宿及用餐,宿舍内配有独立卫生间,独立淋浴间,24小时热水供给;3.完善的培训发展体系,带薪培训,为员工提供语言/服务技能/品牌文化等多种培训;4.丰富多彩的员工活动,如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等;5.酒店配有员工活动室,内有台球桌/图书报刊/电视,丰富员工生活;6.可享受万豪集团酒店内部员工折扣优惠客房;7.班干部/党员优先;8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************
天津经济技术开发区第二大街29号
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