招聘高级销售经理/销售经理_天津万丽泰达酒店及会议中心招聘信息-最佳东方

The Account Sales Manager will execute the overall account strategy for assigned accounts to generate and maximise business for the property. Overall, the position is accountable for the following:

客户销售经理将针对指定客户执行整体客户战略，以获得酒店业务并使其实现最大化。总体而言，该职位需要负责以下各项工作：

Account Management 客户管理

Develop and implement the overall account strategy for assigned accounts. Execute sales strategy to achieve property goals.
制定并实施面向指定客户的整体客户战略。执行销售战略以实现酒店目标。
Retain, expand and grow account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrate assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business. Maintain current business Accounts for new business within accounts.
通过总体客户渗透、收益管理以及实施销售和市场营销计划，保持、扩展和增加基于现有客户的客户收入。渗透到团队和临时旅客的指定客户当中，以及寻找延长停留时间和餐饮销售业务的机会。维护当前的业务关系，以便针对现有客户开展新业务。
Identify and aggressively solicit new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
与相关销售和市场营销部同事以及酒店销售人员进行协作，锁定并大力吸引新客户。
Gain understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
了解酒店的主要目标客户和服务期望；通过了解客户的业务和业务方面的问题，为客户提供服务，以便在客户的计划/活动之前以及过程中提供更好的业务解决方案。
Develop and implement strategic sales plans. Execute designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
制定并实施战略销售计划。执行指定的销售战略来开发和吸引特定客户，以实现收入目标。
Collaborate and engage third parties that are sourced through the organization for their individual travel or group planning needs.
与通过组织介绍而来的第三方进行协作和接洽，以满足他们的个人旅行或团队计划需求。
Serve as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction.
确保在每个客户接触点保持提供卓越的服务，及时解决问题并达到 100% 的客户满意度，为客户提供“本地服务保障”。
Build and strengthen Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
建立并加强与现有客户和新客户、各业界组织以及品牌网络的关系，以实现未来预订。活动包括销售拜访、接待、考察团、贸易展览等。
Understand the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts. Act as the customer’s advocate through understanding account needs and opportunities. Identify emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).
了解整个市场动态 - 竞争对手的优势和弱点、经济趋势、供需情况等，以及如何销售给指定的客户。通过了解客户的需求和机会，扮演客户代言人的角色。确定指定客户当中的新兴业务机会和风险，并向主要负责人（如酒店领导层）提供反馈。
Leverage appropriate Above Property Sales and property Leadership to ensure account saturation, pull-through of account strategies and selling solutions at the local property level.
在适当的酒店销售人员和酒店领导层的帮助下，确保客户达到饱和状态、拉动客户战略并在本地酒店级别销售解决方案。
Develop a close working Account with Operations to ensure execution of strategies at the hotel level.
与运营部门建立紧密的工作关系，以确保执行酒店级别战略。
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
执行并支持预订业务的各方面运作（例如，生成计划书、撰写合同、客户信件）。
Conduct and coordinate site inspections for hotels, as required.
根据需要执行并协调开展酒店现场检查。
Establish and maintain accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
建立并维护准确的最新客户数据以及运营销售和餐饮部每个客户的机会数据，以确保准确的报告。
Effectively resolve guest issues that arise in the sales process. Bring issues to the attention of property leadership, as appropriate.
有效地解决在销售过程中出现的客人相关问题。适时引起酒店领导阶层对这些问题的关注。
Execute and support Marriott’s Customer Service Standards and hotel’s Brand Standards.
执行并支持万豪酒店集团的客户服务标准和酒店的品牌标准。
Participate in and practice daily service basics of the brand (i.e., MHR Genuine Care Basics, R Ways, CY Refresh Service ).
参加并实践品牌日常服务基本知识（如，万豪真挚关爱、万丽之道、万怡清新怡人服务）。
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
执行优质的客户服务，在客户的计划/活动之前和过程中为客户提供帮助并确保他们的满意度，从而提高客户满意度和忠诚度。
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to Marriott International.
通过了解客户的需求并推荐最符合客户需求的、适当的功能和服务，来为客户提供服务，同时建立关系及其对万豪国际酒店的忠诚度。
Perform other duties, as assigned, to meet business needs.
执行所指派的其他职责，以满足业务需求。

Operational Excellence 卓越的运营能力
·     Achieve account revenue and sales goals as defined by Leadership. Develop and achieve
Operating budgets and manage controllable expenses.
实现领导层所定义的客户收入和销售目标。制定并实现运营预算，以及管理可控制的支出。
·      Leverage methodologies, technical and business knowledge across the market.
利用市场相关方法、技术和业务知识。
·      Anticipate and identify business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
        预见和确定业务机会与挑战，并可以提出与整体业务方向相一致的赢利战略。
·      Increase local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
        加大最具潜力客户的本地渗透，以跨所有品牌优化品牌要求，并满足重要的酒店需求。
·      Engage in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).
        参与支持发展现有客户和新客户的酒店相关活动（例如，GM 接待、礼宾级招待等）。
·      Leverage all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc), in an effort to optimize sales revenues.
   利用所有可用的销售渠道（例如，marriott.com、团队和临时旅客中介机构、现场销售、全球预订办事处等），努力优化销售收入。

天津万丽泰达酒店及会议中心于2004年6月28日正式开业，由万豪国际集团管理，是目前中国区拥有最大规模会议设施的万丽品牌酒店，会议中心面积逾6109平方米，包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务，拥有客房301套，包括51间套房，同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外，拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业，实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学，视我们的同事为最有价值资产，如果我们能善待所有同事，令他们开心地工作，这样，客人亦能得到同事们的悉心照顾。酒店时常保持一个信念，就是令每一位客人离开时都能感到称心如意，无论客人是因何而来，在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐，宽敞明亮的宿舍环境（含单独卫生间、淋浴间），如果您对于我酒店的职位有兴趣，欢迎投递简历，或直接申请该职位。请务必在简历中写明您的E-mail（电子邮件）地址和联系电话，我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇：1.完善的福利待遇, 带薪年假，季度奖，年终奖，取暖补助/防暑降温补助，五险一金；2.免费提供住宿及用餐，宿舍内配有独立卫生间，独立淋浴间，24小时热水供给；3.完善的培训发展体系，带薪培训，为员工提供语言/服务技能/品牌文化等多种培训；4.丰富多彩的员工活动，如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等；5.酒店配有员工活动室，内有台球桌/图书报刊/电视，丰富员工生活；6.可享受万豪集团酒店内部员工折扣优惠客房；7.班干部/党员优先；8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************