• 五险一金
• 技能培训
• 带薪年假
• 员工生日礼物
• 提供食宿
• 高温防暑补贴
• 采暖补贴
• 年终奖
• 季度奖

 
岗位职责：
 Assisting guests during check-in and procedures as well as guest billings. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of proactive hospitality and adhering to guidelines and procedures.
在客人入住时，住店期间及结账时提供帮助，根据相关万豪酒店标准、政策和制度提供高质量的服务并及时、有效的、礼貌、友善的处理客人事宜。
Practice R-Way Service; set an example to be followed.
实践R-Way服务， 以身作则。
Report to work on time, in proper and clean uniform, including nametag. Personal appearance and grooming must adhere to standard.
随时出勤并着制服，佩戴名牌，遵守酒店各项仪容仪表规章制度。
Get a daily briefing about extraordinary events to effectively deal with all foreseen situations on a daily basis.
参加每日的短会并对异常事件进行沟通并对可预见情况进行处理。
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
了解酒店的各项信息，房价，优惠以及促销并知道分别如何应对。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
了解酒店客房，客用品，设施和其他各项服务包括餐饮、宴会、健身中心并能回答相关问题。
Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests. To ensure that all the Logbooks, handovers and checklists are well maintained.
确保每一班进行完整的交接班并确认不遗漏任何客人有关事宜。所有的交班记录本，班次纪录以及检查表保存完整。
To develop a close and harmonious working relationship with all other associates in various departments of the hotel.
和酒店各个部门建立亲近和谐的工作关系。
Have a complete knowledge of hotel policies and procedures as well as departmental SOP’s and LSOP’s.
完全了解掌握酒店政策程序以及万豪标准和本地政策制度。
Maintain guest satisfaction and ensure repeat business through personalised, efficient service. Is responsible that all customers leave satisfied.
通过个性化以及有效率的服务保持客人满意度及回头率并满足各个层面的顾客。
Ensure all stationery levels and equipment is well maintained, restock station as required.
确保所有文具用品妥善保管 并按要求申领。
Check in all guests according to the proper standard.
按照程序办理入住手续。
Follow all cash handling and banking procedures to check out all customers efficiently.
按照现金控制和转账程序办理退房手续。
Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
每个员工应尽力完成力所能及的指派工作。
Be able to operate and, take same day reservations.
能运用MARSHA预订系统和OPERA管理系统，做当天的客房预定。
Perform guest registration and room assignment and accommodate special requests of all customers.
能做入住登记，事先准备房间及满足客人相关的各项要求。
Know how to follow all hospitality guidelines.
能示范执行礼貌礼仪。
Answer the phones according to the standards of proper etiquette and within three rings; address in-house guest by name.
能运用相应礼仪接听电话，三声铃响内接听电话 、并客人姓名来称呼。
Handle mail and messages properly and on a confidential basis.
有效处理信件及留言予以保密。
Know how to handle safe deposit boxes.
知道如何处理保险箱。
Ensure the cleanliness of the Front Desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
确保在任何时候保持后台办公室的清洁卫生，并利用下班时间清理，保持电脑设备的整洁。
Assist all guests in their jobs to ensure that all jobs are done on time.
帮助客人使其能完成工作。
Have knowledge about all emergency procedures and know how to act on them.
了解各项应急措施及程序并知道如何运作。
Be flexible in regard to work schedule.
能适应班次的安排。
Use your OPERA password with discretion; log off the terminal when leaving the area.
用制定的个人账户操作OPERA系统并在离开时退出。
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
了解城市、本地区和旅游点信息，并向客人提供相关信息 。

任职要求：
Must be - Pleasing, Charming, Honest, Sense of Urgency, Right   Attitude, good telephone voice
具备以下素质：由亲和力， 外形较好，诚实、有紧迫感、态度端正、接听电话时语音动听。
1-2 years of work experience in a 4-5 star hotel would be an added advantage else fresh College Graduates.
有4-5星级酒店1-2年工作经验优先。
Must have a good command over Mandarin and English Language.
良好的英语及普通话。

天津万丽泰达酒店及会议中心于2004年6月28日正式开业，由万豪国际集团管理，是目前中国区拥有最大规模会议设施的万丽品牌酒店，会议中心面积逾6109平方米，包括一个能容纳800位观众的国际报告厅、两个能容纳1000人的宴会厅和12个中小规模会议室。酒店提供客房、餐饮、会议、商务及娱乐等全方位服务，拥有客房301套，包括51间套房，同时还拥有总面积为12147平方米能同时容纳400辆车的停车楼一座。另外，拥有114间豪华套房的天津泰达行政公寓已于2015年6月份正式开业，实现了酒店双品牌经营、多元化发展。酒店一直沿用万豪商业哲学，视我们的同事为最有价值资产，如果我们能善待所有同事，令他们开心地工作，这样，客人亦能得到同事们的悉心照顾。酒店时常保持一个信念，就是令每一位客人离开时都能感到称心如意，无论客人是因何而来，在这里总会发现一些美妙新颖的事物。我们免费为员工提供每日四餐的员工餐，宽敞明亮的宿舍环境（含单独卫生间、淋浴间），如果您对于我酒店的职位有兴趣，欢迎投递简历，或直接申请该职位。请务必在简历中写明您的E-mail（电子邮件）地址和联系电话，我们会将面试通知电邮至您指定的邮箱。Renaissance Tianjin TEDA Convention Center Hotel was opened on Jun. 28, 2004 and managed by Marriott International Company. As China’s first Renaissance Hotel with the large banquet and conference facilities covering over 6,109 square meters, which including a 800 seats Auditorium, two Ballroom for 1000 people banquet, plus 12 Meeting Rooms. The hotel is a full service property with Guest room, Food & Beverage, Function & Business facilities, etc. It comprises the 301 rooms including 51 suites, and covering 12147 square meters park building with 400 car space. What’s more, TEDA Tianjin Marriott Executive Apartments boasts 114 luxury suite rooms, opened in June 2015,which realize dual-brand management and diversified development.We have been always preceding the simple commercial philosophy made by Mr. Marriott, the emphasis of which is to regard our associates as the greatest assets. If we take care of every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is always a faith in our hotel to ensure each guest leaving with satisfaction. No matter where or why they travel, there’s always something wonderfully new to be found.福利待遇：1.完善的福利待遇, 带薪年假，季度奖，年终奖，取暖补助/防暑降温补助，五险一金；2.免费提供住宿及用餐，宿舍内配有独立卫生间，独立淋浴间，24小时热水供给；3.完善的培训发展体系，带薪培训，为员工提供语言/服务技能/品牌文化等多种培训；4.丰富多彩的员工活动，如:员工风采大赛/发现泰达/摄影大赛/优秀员工评选/员工生日会等；5.酒店配有员工活动室，内有台球桌/图书报刊/电视，丰富员工生活；6.可享受万豪集团酒店内部员工折扣优惠客房；7.班干部/党员优先；8.国际平台的发展空间。**********酒店常年招收各岗位实习生*********************