• 五险一金
• 节日礼物
• 领导好
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 年度旅游
• 管理规范
• 帅哥多

PRINCIPAL RESPONSIBILITIES 主要职责
 
Work alongside      guest contact colleagues ensuring the delivery of on brand guest service      with poise.
与同事紧密合作，确保向宾客提供符合品牌要求的服务体验。
Ensure      appropriate manning levels for the anticipated daily work flow in all      managed sections.
合理安排人员，确保部门日常运作。
Supervise the      work and operation of the Call Center. Ensure colleagues are executing      their respective job tasks according to the pre-defined standards &      procedures and in compliance with the company employment handbook. 
监督客户服务中心的日常运作。确保同事们按照公司拟定的标准程序以及同事手册执行其职责范围内的工作。
Handle      dissatisfied guests during their stay or after they have departed to      resolve complaints and identify and rectify any processes which lead to      the service shortfall.
处理解决宾客入住期间和离店后的投诉，确保改进措施的落实。
Conduct      inspections of the Call Center area and ensure all areas are up to      standard and all operating equipment is well-maintained.
巡查客户服务中心工作区域，确保各项设施设备都能够正常运作。
Be familiar      with the 1865 program.
熟知1865尊贵会章程。
Be able to      perform all subordinates’ duties.
熟悉并能承担部门所有班次。
Demonstrate      honesty, reliability, ethics, and professionalism; demonstrate consistency      between words & behaviour.
为人诚实、可靠、言行一致，有敬业精神。
Gather and      analyse relevant facts and data to establish the root cause of reoccurring      problems; make timely and sound decisions with regard to appropriate      course of action.
汇总和分析相关服务案例，找到问题的根源，并采取相应行动，避免类似案例重演。
Build positive      and productive working relationships with customers, subordinates, peers,      superiors, business partners, and the community; encourage this behavior      in others.
与宾客，下属，同事，上司，合作伙伴及社区建立积极有效的工作关系，并鼓励其他同事也依照此行为准则工作。
Accept      personal responsibility and accountability for achieving results within      targeted timelines; ensure clear authority and accountability for results      by others.
能够承担完成各项工作指标的责任和义务，了解其他职务的权限及责任。
Foster a      common vision; lead others by setting the proper example; demonstrate      consistency between actions and words.
以身作则，以正确和正面的事例引导其他同事。
Collect and      analyse data to make customer focused business decisions; ensure associates      understand and exceed customer expectations.
收集并分析服务数据，以客人为中心制定决策，确保同事们达到并超越宾客的期望。
Responsible      for keeping standards and procedures up to date, developing training      plans, career development, mentoring and motivation of all managed      colleagues.
遵守各项条例规定，制定培训计划和职业发展规划，向其他同事展示专业的领导力。
Drive the      performance appraisal process, and ensure all appraisals have clear and      accurate feedback and SMART objectives for the next 6 – 12 months.
完成同事绩效评估，确保所有评估都能得到清晰准确的回馈，并能客观地制定跟进计划。
Ensure a      smooth co-ordination between the individual sections of Front Office and      Rooms Division.
与各部门建立良好的合作关系。
Liaise and      work closely with other departments to resolve any operational issues. 
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
Promote the      free flow of information; encourage the open expression of ideas and      opinions.
促进信息流通，鼓励开放的意见及看法。
Build a team      with different opinions, skills, experiences, and backgrounds; leverage      personal, cultural, and functional differences to optimize team      performance.
以不同方式，技能，经验和背景建立团队。运用个人能力，文化差异和功能的不同来优化团队。
Work collaboratively      with others to achieve common goals and objectives; serve effectively in      both team member and team leader roles; promote collaboration &      teamwork in others.
与同事充分协作，以达到共同的目标和目的，同时展现有效的领导作用和能力。
Encourage and      empower the success of others; create enthusiasm, investment, and a desire      to excel; gain support and commitment from others; promote a healthy life      balance.
通过沟通，鼓励和授权他人在工作中体现价值，建立和谐、公平的工作环境。
Commit the      resources and time needed to train and develop people, both for their      personal growth and to meet organizational needs; identify and pursue your      own learning opportunities.
培训发展员工，以满足个人发展和组织的需要；确定和追求自我学习的机会。
Align plans      with business strategy; understand short- and long-term impact of business      decisions; demonstrate knowledge of and educate others about how one's      work aligns with the overall business/brand strategy, and ultimately      shareholder value.
制定与商业策略一致的计划，理解短期和长期商业决策的影响力。指导其他同事如何工作，从而与整体业务与品牌战略保持一致，最终实现股东价值。
Understand the      meaning and implications of key internal and external financial indicators;      manage overall financial performance; use sound financial analysis to      evaluate strategic and investment options.
理解内部和外部财务指标的意义及影响；处理整体财政表现；运用合理的财务分析去评价战略及投资选择。
Add value      through revenue growth and operational efficiency through process      improvement; understand and focus on the key drivers of sales, associate      and customer satisfaction, profitability, and quality.
通过收入的增长和有效的运作提升价值；理解并关注销售、同事和宾客的满意度，收益能力和质量的关键因素。
Manage and      redesign processes for optimal      value by encouraging and actively      participating in process improvement methods while measuring results.
管理并不断修正工作程序，鼓励和积极参与工作程序的改进，从而达到工作程序的最佳值。
Fully      understand hotel PMS - Opera, FCS, Avaya, Micros System.
能够熟练使用Opera,FCS,Avaya,点餐系统。
Be familiar      with hotel emergency procedures e.g. fire alarm and take charge during      emergency situations.
熟悉酒店紧急情况处理程序，例如：火警的处理。
Actively      participate in department head, daily crossover, KPI, Mice, section head      and Rooms Division meetings as requested and any other relevant meetings      as required. Attendance must always be on time.
积极参加房务部沟通会，KPI，Mice，以及其他相关会议，并准时出席。
Perform any      duties assigned by the Management deemed necessary. 
执行管理层委托的各项工作。
                                                 
REQUIREMENTS 职位要求
 
Education 教育学历
Certificate /      Diploma / Bachelor in Hotel Management 
酒店管理证书、文凭、学位 
Other related      discipline
其他相关学历
 
Experience 经验
Five years      working experience, preferably in the hotel industry or Call Center
五年工作经验，有酒店或电话中心从业经验为佳
 
Job Skill / Knowledge 工作技能 / 知识
Out-going      personality 
性格开朗
Good      communication skills 
良好的沟通技巧
Management      experience 
丰富的管理经验
 
Computer Knowledge 电脑知识
Knowledge of MS office software
良好的办公自动化软件知识
PMS - Opera,      FCS, Avaya, Micros      System
熟练使用前厅应用软件PMS - Opera, FCS, Avaya，以及Micros系统
 
Language Proficiency 语言能力
Good command      of English and Mandarin, other languages are beneficial
良好的英语和普通话，懂其他语言为佳
 

Introduction酒店简介：Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！ Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com