• 五险一金
• 节日礼物
• 领导好
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 年度旅游
• 管理规范
• 帅哥多

 
PRINCIPAL RESPONSIBILITIES 主要职责
 
Work alongside guest contact colleagues ensuring the delivery of on      brand guest service with poise。
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
Execute job tasks according to the pre-defined standards &      procedures and in compliance with the company employment handbook. 
根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。
Ensure Front Desk area up to standard and all operating equipment      is well-maintained.
确保前台区域符合标准,所有营运设备运作正常.
Demonstrate honesty, reliability, ethics, and professionalism;      demonstrate consistency between words & behaviour.
展现诚实，可靠，规范及专业的工作礼仪。
Build positive and productive working relationships with customers,      subordinates, peers, superiors, business partners, and the community;      encourage this behavior in others.
与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。
Accept personal responsibility and accountability for achieving      results within targeted timelines; ensure clear authority and      accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。
Ensure all tasks are carried out accurately, efficiently and within      the allocated timeframes for each task. All tasks must be closed in the      FCS system once completed.
在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.
Be fully knowledgeable about the hotel facilities, functions and      local area information.
熟知酒店设施,功能及当地区域信息.
Ensure a smooth co-ordination between the individual sections of      Front Office and Rooms Division.
确保与其他前厅各部门及房务部建立良好的合作关系。
Liaise and work closely with other departments to resolve any      operational issues.
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
Promote the free flow of information; encourage the open expression      of ideas and opinions.
促进信息的流通，鼓励开放的思想和看法。
Work collaboratively with others to achieve common goals and      objectives; serve effectively in both team member and team leader roles;      promote collaboration & teamwork in others.
共同协作以达到共同的目标和目的。有效展现团队成员及团队主管的角色，促进协作。
Ensure all team members report to work on time as scheduled.
确保所有团队同事按照安排准时上班.
Complete the performance appraisal process for colleagues as      required, and ensure all appraisals have clear and accurate feedback and      SMART objectives for the next 6 – 12 months.
完成员工表现评估，确保所有的评估都得到清晰准确的回馈，并能客观地制定跟进计划。
Knowledge of and educate others about how one's work aligns with      the overall business/brand strategy, and ultimately shareholder value.
指导其他同事如何工作从而与整体业务与品牌战略保持一致，最终体现股东价值。
Understand the meaning and implications of key internal and external      financial indicators.
理解内部和外部财务指标的意义及影响
Add value through operational efficiency through process      improvement; understand and focus on the key drivers of sales, colleague      and customer satisfaction, profitability, and quality.
通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。
Be familiar with hotel emergency procedures e.g. fire alarm and      take charge during emergency situations.
熟悉酒店对于紧急情况的程序，例如：遇火警时负责紧急情况的处理。
Perform accurate registration of arriving guests according to the      hotels standards & procedures and guest reservation information and      preferences.
遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。  
Perform accurate cashiering duties for departing guests according      to the hotel standard & procedures while using and balancing their      individual house bank.
遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。
Up sell and cross sell of hotel rooms and facilities to maximize      revenue.
推销酒店其他房型及其他产品从而最大化增加酒店收入。
Conduct foreign currency exchange for in house guests.
为住店宾客提供外币兑换业务。   
Handle pre-block room for VIPs or other special attention guests.
处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。 
Attend to all guest enquiries with poise in a helpful and      professional manner.
用乐意和专业的态度应答宾客所有的询问。
Be familiar with hotel room configuration, all special rates &      programs and the 1865 Program.
熟悉酒店房间形态，所有优惠价和促销活动以及1865会员内容。
Understand the hotel PMS in regards to Front Desk operation.
理解酒店使用系统中有关前台营运的知识。
Attend daily shift briefing and be fully aware of the on-day room’s      situation. 
参加每日例会并全面了解当日房态情况。
Handle city ledger payments.
处理挂账。
Handle on day walk in reservation requests.
处理无预定宾客前来登记及宾客的其他要求。
Update guest profiles accurately in the hotel PMS and registration      cards.
准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。
Work closely with other departments to ensure a seamless service      flow for the guests to maximum guest satisfaction.
和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。
Understand their role in an emergency situation in the hotel.
理解在酒店遇到紧急情况时应充当的角色。
Attend assigned training sessions on time and as scheduled.
依照安排准时参加培训课程。
Ensure attendance to work is on time as scheduled.
按照班表安排准时上班。
Work over night shifts as required.
根据需要出勤夜班。
Maintain the tidiness of the Front Desk and replenishment of      stationery and other collateral items.
保持前台整洁，及时补充文具和其他用品。
Balancing of all cashiers’ cash float at the end of each shift. Any      discrepancy must be immediately reported to Duty Manager/Front Desk      Manager.
每个班次结束后确保现金无误。任何差异必须及时向当班大堂经理或前台经理汇报。
Basic clerical or administrative work.
基础的行政或文员的工作。
Perform other duties as assigned by the management.
在管理层的安排下承担其他工作职责。
 
REQUIREMENTS 职位要求
 
Education 教育学历
Certificate      / Diploma / Bachelor in Hotel Management 
酒店管理类证书/学历证明/学士学位证明
 
Experience 经验
Three years working      experience, preferably in hotel industry
三年相关的酒店工作经验 
 
 
Job Skill / Knowledge 工作技能 / 知识
Out-going      personality 
性格开朗
Good      communication skills 
良好的沟通技巧
Office      administration experience 
办公室行政经验
 
Computer Knowledge 电脑知识
Knowledge      of MS office software 
相关办公自动化知识
Opera PMS
酒店Opera系统
FCS
FCS系统
 
Language Proficiency 语言能力
·         Good command of English and Mandarin, other languages would be beneficial. 
良好的英语及普通话掌握能力,其他语言掌握者优先考虑。

Introduction酒店简介：Langham Hotels and Resorts is founded on over 150 years of history, dating back from 1865 when The Langham, London opened as one of Europe’s first “Grand Hotels”.伦敦朗廷酒店的历史要追溯到1865年，该酒店不仅是欧洲首家奢华酒店，它也开启了朗廷酒店及度假酒店逾150年的瑰丽传奇。 Opening in the first half of 2018, The Langham, Hefei is strategically located in the political, cultural and commercial center of Hefei. It will provides 339 luxurious rooms and suites, non-column ballroom with 1400sqm and 9 multi-functional rooms, a Three Michelin Stars Cantonese cuisine restaurant T’ang Court, the Chuan Spa with the principles of traditional Chinese medicine and Five Elements, full equipped Health Club and indoor swimming pool and the magic rose garden. The Langham, Hefei will deliver exceptional experiences to discerning guests across the globe.合肥栢景朗廷酒店将于2018年上半年绚丽开业！酒店位于合肥市政治、文化与商业中心，位置优越，交通便捷。拥有豪华客房339套，1400平房米无柱超大宴会厅及9个多功能会议室，蝉联米其林三星的“唐阁”粤菜餐厅，结合传统中医与五行元素的“川”水疗，设备齐全的健身中心和室内泳池，梦幻玫瑰花园，将为全球旅客提供与别不同的住宿享受。Please join us!合肥栢景朗廷酒店现诚邀您携手共赴辉煌前程！ Benefits 我们的福利：Competitive Compensation 具有市场竞争力的薪酬Double Dayoff 每周双休Paid Annual Leave 带薪年假Insurance and Housing Fund 五险一金Rich Staff Meal and Comfortable Staff Dormitory 丰盛的员工餐和舒适的员工宿舍The World's Leading Training System 全球领先的培训体系Free Stay at the Langham Hospitality Group’s hotels 免费入住朗廷集团旗下酒店Interview Files面试请携带以下资料：Bi-lingual CVs 中英双语简历一份ID Card 身份证复印件一份Photo 一寸彩色证件照一张Diploma Copy 最高学历证明复印件一份Contact联系方式：Tel 咨询热线：（0551）6568 8888E-mail 招聘邮箱：tlhfe.career@langhamhotels.com