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Main Responsibilities:
1.As a representative of Senior Management, the Welcomer Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Welcomer Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
2.The Welcomer Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to Pullman Changshu Leeman.
3.Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
4.The Welcomer Manager is to ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
5.To acquire through training provided a comprehensive knowledge of Hotel Property Management System (OPERA), PABX System
岗位职责:
1.作为酒店高级管理层的代表,值班经理要负责处理客人的问题和投诉。在处理这些情况的时候,值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
2.值班经理要负责贵宾的迎接和引领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
3.每天/晚需要负责进行整个酒店的安全和日常的设备检查工作。
4.值班经理要负责监督接待员、收银员及时准确地完成本职的日常工作。
5.要掌握酒店电脑系统(OPERA)、交换机系统的综合知识。
任职要求:
1.有2年以上客户服务工作经验,有星级酒店大堂经理相关工作经验优先考虑2.大专以上学历,服务专业或旅游管理专业
3.英文良好
Welcome to Pullman Changshu Leeman 常熟理文铂尔曼酒店 诚邀您的加盟 Pullman is the upscale hotel brands of Accor Hospitality and dedicated to business travelers and meetings. Pullman hotels provide comfortable service and "Co-Meeting". A major global group and the European hotel leader, Accor operates in 90 countries with 150,000 employees. The group operates under multiple brands in China: Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure and Ibis covering a full spectrum of markets from luxury to economy. Currently, over 19,700 employees work with Accor hotels in Greater China.铂尔曼是法国雅高酒店管理公司旗下的一个高档酒店品牌,专为满足商务旅行人士的需求而打造,提供舒心服务以及“铂尔曼创新会议”。法国雅高集团是全球知名的酒店管理集团之一及欧洲酒店业的领导者。在90个国家拥有4000多家酒店,雇员超过150,000名。目前集团在中国经营多个品牌,包括索菲特、铂尔曼、美憬阁、美爵、诺富特、美居和宜必思等,全线覆盖从奢华型到经济型酒店市场。在中国的员工总数超过19,700人。 Pullman Changshu Leeman is the international star hotel in the ETDZ of Changshu city, Jiangshu province and only 1 hour by road from Shanghai. The hotel will have 353 guest rooms, all-day dining restaurant, lobby lounge, the ballroom , 8 meeting rooms with the audio-visual system and an array of recreational facilities to enhance the guest experience. 常熟理文铂尔曼酒店是江苏省常熟市沿江经济技术开发区的一家国际星级酒店。酒店地理位置便利,距上海约1个小时车程。酒店拥有353间客房,全日制餐厅,印象吧,多功能宴会厅和8间配备多媒体科技系统的会议室及多种多样的娱乐设施将带给客人不同的体验经历。 We warmly welcome talents who have the right attitude、passionate、an initiative and develop your career in hospitality industry to joining Pullman Changshu Leeman. 我们热忱欢迎有志于从事酒店业、态度好、颇具主动性,充满热情的优秀人士加盟常熟理文铂尔曼酒店。