招聘Front Office Manager 前厅部经理_天津于家堡洲际酒店及行政公寓招聘信息-最佳东方

Duties and Responsibilities 工作职责

· Monitor front office personnel to ensure guests receive prompt, cordial attention and personal

Recognition.

· 管理前厅部人员确保客人有快捷，热情和人性化的服务

· Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose

of maximizing revenue

· 管理前厅团队，确保乐观的住房率和平均房价实现收入最大化

· Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known

repeat guests and other VIPs receive special attention and recognition

· 管理前厅部，尤其客务关系部人员，确保会员，常住客和贵宾客户收到特别的服务

· Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line

with FIT marketing program·

· 促销店内销售，管理前厅部市场技能·

· Maintain inter-departmental relationships to ensure seamless customer service

· 维持部门内部关系，确保对客服务的流畅

· Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment

are clean, in good repair and well maintained

· 采取整体维护责任确保设施设备的清洁，状态完好·

· Schedule and regularly conducts routine inspections of areas under his/her control

· 时常安排和巡视各责任区域

· Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

· 维持信用制度和程序的更新，与财务部密切联系确保所有信用程序的有效执行

· Know system recovery procedures

· 知晓系统恢复程序

· Interpret computer reports

· 解读电脑报告

· Compile statistics for front office and provide reports relating to that area

· 编辑前台报表并提供相关报告

· Continually check the accuracy of room count

· 不间断的检查客房账务的准确性

· Approve upgrades and special amenities·

· 批复升级和特别客用品

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of

Departmental employees

· 保持部门员工的适当着装，卫生，制服，行为标准，姿势和整体形象

· Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

· 组织部门每月例会

· Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information

· 与总经理及他的团队沟通相关客人信息例如重要客人的入店与离店等

· Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy

· 维持所有程序，遵循洲际酒店集团指导方针：例如特别是酒店的信贷程序等

· In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone

Warnings, etc.·

· 与紧急预案团队协力准备应急措施，包括：火情，断电，炸弹恐吓，飓风等

· Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· 为前厅部员工准备有效的工作安排，合理安排假期，根据预测住房率和大型团队活动，尤其是到达和离店时间特别早的客人。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

· 具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving, reasoning, motivating, organizational and training abilities

· 具有解决问题，推理，号召，组织和培训能力

· Strong Leadership skills in managing teams

· 在管理队伍中有具很强的领导技能

· Ability to manage complex relationships

· 管理复杂关系的能力

Qualifications

学历

· Bachelor’s degree in Hotel Administration, Business Administration or equivalent

· 具有酒店行政管理，商业管理或相关的学士学位。

Experience

经验

· 8 years of guest service / hotel experience with 3 years in a management capacity, or an equivalent combination of education and experience.

· 拥有8年酒店宾客服务工作经验，包括3年管理经验，或与此相当的教育和相关工作经验结合的背景

· Type and level of experience required may vary slightly based on size and complexity of operation

· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

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