招聘Asst.Front Office Manager 助理前厅部经理_天津于家堡洲际酒店及行政公寓招聘信息-最佳东方

Job Overview职位概述

· Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

· 协助前厅部经理管理前厅部各方面工作，包括但不限于注册客人，行李服务，礼宾服务，商务中心，电话服务，客人预订来确保客人的满意度，使酒店利润最大化。遵守品牌规范。在前台经理缺席时代理其职位。

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Duties and Responsibilities工作职责

· Assists the Front Office Manager in all aspects of their duties

· 协助前厅部经理的各方面工作

· Assist Front Office Manager in execution of the management of staff

· 协助前厅部经理管理员工

· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

· 监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视

· Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition

· 监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重

· Control the availability of rooms, rooms types, accuracy of room count and rate categories

· 管理房间空余情况、房间类型、房间出租率和价格类型的准确性等

· Maximize occupancy, revenue and average rate while maintaining high service standards

· 在保持服务的高标准的同时将入住率、收益和平均价格最大化

· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

· 与客房部联系，保持客房形象，并遵守“到店即可入住”的政策

· Turn away guests if occupancies deem it necessary ensuring no good-will is lost

· 如无房则婉拒来客，以免丧失信誉

· Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

· 与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足

· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

· 掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行

· Know system recovery procedures

· 掌握系统复原程序

· Interpret computer reports

· 分析电脑报告

· Compile statistics for front office and provide reports relating to that area

· 为前厅部整编统计数字并提供与之相关的报告

· Continually check the accuracy of room count

· 不断检查房间出租率的情况

· Approve upgrades and special amenities in absence of manager

· 批准房间的免费升级及特殊设备的使用

· Maintain inter-departmental relationships to ensure seamless customer service

· 保持各部门之间的关系以确保对客服务畅通

· Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

· 经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查

· Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· 在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

· 保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准

· Provide input for Front Office Departmental Meetings and deputizes in cases of absence

· 参加前厅部部门会议并在缺席的情况下负责代理

· Promote Inter-hotel sales and in house facilities

· 促进店际销售及完善内部设施

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

· 如有必要，该部门有权更改或补充该职位描述。

· Carries out any other reasonable duties and responsibilities as assigned.

· 完成任何其他合理的职责和被指派的职责。

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

· 具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving, reasoning, motivating, organizational and training abilities

· 具有解决问题，推理，号召，组织和培训能力

· Strong Leadership skills in managing teams

· 在管理队伍中有具很强的领导技能

· Ability to manage complex relationships

· 管理复杂关系的能力

Qualifications

学历

· Bachelor’s degree in Hotel Administration, Business Administration or equivalent

· 具有酒店行政管理，商业管理或相关的学士学位。

Experience

经验

· 5 years of guest service / hotel experience with 2 years in a management capacity, or an equivalent combination of education and experience.

· 拥有5年酒店宾客服务工作经验，包括2年管理经验，或与此相当的教育和相关工作经验结合的背景

· Type and level of experience required may vary slightly based on size and complexity of operation

· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

天津于家堡洲际酒店及行政公寓是天津首家洲际品牌酒店，洲际酒店集团在大中华区域首家行政公寓。酒店坐落于滨海新区于家堡金融区，坐拥海河沿岸绝佳的地理位置与旖旎秀美的风光景致，与响螺湾商务区隔河相望，毗邻于家堡高铁站，可方便快捷去往北京及天津市中心。酒店由国际资源金融控股(天津)有限公司和天津新金融投资有限责任公司共同出资成立的天津金鸿房地产开发有限责任公司投资兴建，由洲际酒店集团管理。拥有299间华贵且典雅的客房与套房及198间奢华公寓；创新的餐饮设施，包括彩丰楼中餐厅、食社自助餐厅、潮酒社、堡子里及大堂酒廊，为宾客缔造视觉与味觉的双重享受；总面积超过16000平米的宴会及会议场地，结合“洲际行家会议”的服务理念确保会务活动的成功举行。现代化的设计风格、顶尖的技术设备、卓越贴心的服务品质、独具特色的餐饮以及豪华舒适的理念，为客人的天津滨海之旅带来尊崇的享受。加入我们的团队，成为天津于家堡洲际酒店的一员，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您在这里有一份令人难忘的职业生涯体验。