Night Guest Service Attendant 前台接待(夜班)
3千-4千
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发布于 2019-12-02
Night Guest Service Attendant 前台接待(夜班)
3千-4千
天津 | 1年以上 | 大专 | 招1人
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职位描述

Duties and Responsibilities工作职责

·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

·         随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

·         Registers and rooms all arrivals according to established procedures

·         按照既定工作程序为所有来客登记并安排房间。

·         Maintains intimate knowledge of departmental standards and procedures

·         熟知部门标准工作程序。

·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

·         履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

·         Maintains cashier float and ensures accurate daily report of all money received

·         保持库存现金限额并保证每日对所收现金进行准确报告。

 

·         Cashes hotel guest’s personal and travelers checks and assists with currency exchange

·         为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。

·         Keeps abreast of all modifications to accounting policies and procedures

·         随时留意会计政策和工作程序的变化。

·         Responsible and attends to guest’s request of using the service of safety box at all times

·         随时负责回应客人关于使用保险箱服务的要求。

·         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

·         熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

·         Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

·         处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理。

·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

·         熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

·         尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

·         Performs the audit balances and prepares all works for audit in an orderly fashion

·         执行审计结余,并为审计工作进行各项有序的准备。

·         When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

·         在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。

·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

·         全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。

·         Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

·         按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

·         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

·         随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲。

·         Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

·         力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。

·         Perform other duties as maybe assigned by superiors

·         完成上级布置的其他工作

·         The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

·         如有必要,该部门有权更改或补充该职位描述。

·         Carries out any other reasonable duties and responsibilities as assigned.

·         完成任何其他合理的职责和被指派的职责。

Duties and Responsibilities工作职责

·        Greets all guests at all times in a friendly and helpful manner andattempts to learn and use guest’s name at every opportunity 

·        随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

·        Registers and rooms all arrivals according to established procedures

·        按照既定工作程序为所有来客登记并安排房间。

·        Maintains intimate knowledge of departmental standards and procedures

·        熟知部门标准工作程序。

·        Performs check in, check out and room change procedures and ensures alldata are entered completely into the hotel systems in accordance withreservation

·        履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

·        Maintains cashier float and ensures accurate daily report of all moneyreceived

·        保持库存现金限额并保证每日对所收现金进行准确报告。

 

·        Cashes hotel guest’s personal and travelers checks and assists withcurrency exchange

·        为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。

·        Keeps abreast of all modifications to accounting policies and procedures

·        随时留意会计政策和工作程序的变化。

·        Responsible and attends to guest’s request of using the service of safetybox at all times

·        随时负责回应客人关于使用保险箱服务的要求。

·        Knowledgeable of all special promotion procedures, for programs such as;Seasonal Packages, Frequent Flyers Programs, and also Intercontinental HotelsGroup Loyalty programs.

·        熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

·        Attends to guest’s complaints, inquiries and requests, referees problems tosupervisor/Assistant Manager if he/she unable to assist

·        处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理。

·        Is familiar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels

·        熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

·        Does everything possible to ensure that the guests depart the hotel with apositive impression of hotel service

·        尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

·        Performs the audit balances and prepares all works for audit in an orderlyfashion

·        执行审计结余,并为审计工作进行各项有序的准备。

·        When on night shift, checks night report, prepare the morning report andprepare all necessary forms for the guest arrival

·        在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。

·        Maintains comprehensive knowledge of standard reservation proceduresincluding correct forms to use, how to read telex, e-mail, messages, and how tointerpret availability sources within the reservation systems

·        全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。

·        Maintains exemplary deportment standards of behavior and appearance andattitude as expected in a IHG Brand

·        按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

·        Takes personal interest and pride to ensure that the front desk work areais kept clean and in an orderly state al all times

·        随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲。

·        Endeavors to maintain the high standards of the hotel with particularregard to the importance of IHG Loyalty Program member and other VIP’s and withreference to hotel and to be a health or safety hazard

·        力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。

·        Perform other duties as maybeassigned by superiors

·        完成上级布置的其他工作

·        The management reserves theright to change / extend this job description if necessary at any point of timeduring her / his employment.

·        如有必要,该部门有权更改或补充该职位描述。

·        Carries out any otherreasonable duties and responsibilities as assigned.

·        完成任何其他合理的职责和被指派的职责。



QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills技能要求

·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·         拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

·         Able to read and write English

·         能够读写英语

·         Proficient in the use of Microsoft Office and Front Office System

·         熟练使用微软办公软件和前台系统

 

Qualifications

学历

·         High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

·         具有高中学历或酒店行政管理,酒店管理或相关的职业证书。

 

Experience

经验

·         1 year experience in guest / customer service, or an equivalent combination of education and experience. 

·         拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。



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公司地址
天津市滨海新区新华路3360号
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卓越雇主
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
天津于家堡洲际酒店及行政公寓是天津首家洲际品牌酒店,洲际酒店集团在大中华区域首家行政公寓。酒店坐落于滨海新区于家堡金融区,坐拥海河沿岸绝佳的地理位置与旖旎秀美的风光景致,与响螺湾商务区隔河相望,毗邻于家堡高铁站,可方便快捷去往北京及天津市中心。酒店由国际资源金融控股(天津)有限公司和天津新金融投资有限责任公司共同出资成立的天津金鸿房地产开发有限责任公司投资兴建,由洲际酒店集团管理。拥有299间华贵且典雅的客房与套房及198间奢华公寓;创新的餐饮设施,包括彩丰楼中餐厅、食社自助餐厅、潮酒社、堡子里及大堂酒廊,为宾客缔造视觉与味觉的双重享受;总面积超过16000平米的宴会及会议场地,结合“洲际行家会议”的服务理念确保会务活动的成功举行。现代化的设计风格、顶尖的技术设备、卓越贴心的服务品质、独具特色的餐饮以及豪华舒适的理念,为客人的天津滨海之旅带来尊崇的享受。 加入我们的团队,成为天津于家堡洲际酒店的一员,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您在这里有一份令人难忘的职业生涯体验。
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