招聘MICE Events Manager 会务统筹经理_天津于家堡洲际酒店及行政公寓招聘信息-最佳东方

Duties and Responsibilities

FINANCIAL RETURNS

· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

· Prepare Weekly Events Forecast and seize upselling opportunities

· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

· Supervise the timely delivery of Master Invoice to customers and facilitate payment

· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

PEOPLE

· Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required

· Communicate to his/her superior any issues encountered and other relevant information

· Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

· Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities

GUEST EXPERIENCE

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

· Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

· Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

· Develop awareness and reputation of the hotel and the brand in the local community

· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

QUALIFICATIONS AND REQUIREMENTS

Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.

Expected to possess the following skills:

· Good communication and negotiation skills

· Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required

· Strong organisational skills required to maintain electronic and paper filing systems

· Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

· Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

· Excellent PC skills (including MS Office)

天津于家堡洲际酒店及行政公寓是天津首家洲际品牌酒店，洲际酒店集团在大中华区域首家行政公寓。酒店坐落于滨海新区于家堡金融区，坐拥海河沿岸绝佳的地理位置与旖旎秀美的风光景致，与响螺湾商务区隔河相望，毗邻于家堡高铁站，可方便快捷去往北京及天津市中心。酒店由国际资源金融控股(天津)有限公司和天津新金融投资有限责任公司共同出资成立的天津金鸿房地产开发有限责任公司投资兴建，由洲际酒店集团管理。拥有299间华贵且典雅的客房与套房及198间奢华公寓；创新的餐饮设施，包括彩丰楼中餐厅、食社自助餐厅、潮酒社、堡子里及大堂酒廊，为宾客缔造视觉与味觉的双重享受；总面积超过16000平米的宴会及会议场地，结合“洲际行家会议”的服务理念确保会务活动的成功举行。现代化的设计风格、顶尖的技术设备、卓越贴心的服务品质、独具特色的餐饮以及豪华舒适的理念，为客人的天津滨海之旅带来尊崇的享受。加入我们的团队，成为天津于家堡洲际酒店的一员，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您在这里有一份令人难忘的职业生涯体验。