招聘Director of MICE 会务销售总监_天津于家堡洲际酒店及行政公寓招聘信息-最佳东方

Duties and Responsibilities

FINANCIAL RETURNS

·Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction

·Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities

·Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience

·Contribute actively to the compilation of annual business plan and strategic sales & marketing plans

·Conduct and/or assist the sales team with customer negotiations

·Manage contract signing process

·Ensure timely delivery of Master Invoice to customers and help with facilitating payment

·Complete forecasts, plans, and productivity reports for management

·Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue

·Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines

PEOPLE

·Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members

·Provide effective leadership to fulfilment and events teams, including the ability to direct activities according to the relevant detailed SOPs

·Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities

·Communicate to his/her superior any issues encountered and other relevant information

·Ensure the team’s accurate and timely updating of all relevant record in the Sales and Catering System

·Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties

·Conduct periodic formal reviews with the MICE Fulfillment Team and MICE Events Team on their targets and goals

·Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team

·Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies

·Act as escalation point for clients and members of the MICE Fulfillment Team and MICE Events Team and provide resolution to issues

GUEST EXPERIENCE

·Process customer inquiries in accordance to specified service standards

·Develop and deliver relevant documentation to the customer (e.g. proposal, contract, loyalty programmes, area attractions, restaurants, facility information)

·Prepare and guide the team on site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services

·Assign appropriate designated Event personnel based on the event requirement

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

·Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

·Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience

·Analyse and action against client satisfaction surveys to improve services and identify further business opportunities

RESPONSIBLE BUSINESS

· Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions

· Develop awareness and reputation of the hotel and the brand in the local community

QUALIFICATIONS AND REQUIREMENTS

Degree or Diploma. A minimum of one year of relevant experience or equivalent work experience in team management, and 2 - 5 years of relevant experience in customer relations and/or event management in Hospitality or a related service industry, F&B /Banquet Operations experience preferred.

Expected to possess the following skills:

· Experience and knowledge of establishing and mentoring an office based sales team

· Experience to Room Division function

· Good communication and negotiation skills

· Ability to take initiative, adapt to change, meet deadlines and commitments, and complete tasks and projects as required.

· Strong organizing skills and planning skills

· A high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

· Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

· Excellent PC skills (including MS Office)

天津于家堡洲际酒店及行政公寓是天津首家洲际品牌酒店，洲际酒店集团在大中华区域首家行政公寓。酒店坐落于滨海新区于家堡金融区，坐拥海河沿岸绝佳的地理位置与旖旎秀美的风光景致，与响螺湾商务区隔河相望，毗邻于家堡高铁站，可方便快捷去往北京及天津市中心。酒店由国际资源金融控股(天津)有限公司和天津新金融投资有限责任公司共同出资成立的天津金鸿房地产开发有限责任公司投资兴建，由洲际酒店集团管理。拥有299间华贵且典雅的客房与套房及198间奢华公寓；创新的餐饮设施，包括彩丰楼中餐厅、食社自助餐厅、潮酒社、堡子里及大堂酒廊，为宾客缔造视觉与味觉的双重享受；总面积超过16000平米的宴会及会议场地，结合“洲际行家会议”的服务理念确保会务活动的成功举行。现代化的设计风格、顶尖的技术设备、卓越贴心的服务品质、独具特色的餐饮以及豪华舒适的理念，为客人的天津滨海之旅带来尊崇的享受。加入我们的团队，成为天津于家堡洲际酒店的一员，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您在这里有一份令人难忘的职业生涯体验。