招聘Guest Relations Officer 宾客关系主任_天津于家堡洲际酒店及行政公寓招聘信息-最佳东方

Duties and Responsibilities工作职责

Key Responsibilities 主要职责

· Ensure at all times maximum guest satisfaction through personal recognition to all guests along with

PCR members, VIPs, and repeat guests, and prompt cordial attention from arrival through departure

· 确保在任何时候最大的客人满意度通过个人识别所有客人PCR成员组成的合唱团、vip贵宾,以及重复客人,及时到来的亲切关注通过离开

· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· 确保优先俱乐部成员一直收到所有福利,重复客人和其他贵宾得到特殊的识别和服务

· Greet VIP guests personally

· 亲自迎接贵宾

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· 迎接所有的客人都在一个友好和有帮助的方式,试图在每一个机会学习和使用客人的名字

· Assist with check-ins/check-outs

· 协助签到/付款处

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

· 联系其他部门和必要的外部合同确保优质的服务交付

· Ensure the maintenance of efficient repeat guest history system.

· 确保有效重复客户历史系统的维护

· Promote Inter-Hotel sales and in-house facilities

· 推销产品和内部设施

· Perform such functions as to include but not be limited to:

· 执行等功能,包括但不限于:

· Solicitation of Priority Club applications

· 征集优先俱乐部的应用程序

· Attending to special requests by guests

· 参加由客人特殊要求

· Develop and implement guest telephone contact systems

· 制定和实施客户电话联系系统

· Handle guest complaints and refer them as necessary, follows up on corrective action

· 处理客人投诉,称他们为必要,跟踪纠正措施

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· 评论列表对所有移民到来和贵宾来检查房间分配,设施和特殊要求

· Prepare requisitions for amenities on a timely basis

· 准备设施及时请购单

· Ensure and maintain the entire range of services offered for all the guests with the aim to maximum guest satisfaction

· 确保和维护整个范围的服务为所有的客人提供,目的是最大的客人满意度

· Attend recreation activities when necessary

· 必要时参加娱乐活动

· Provide feedback from guests to Front Office Manager for action

· 提供来自客人的反馈,前厅经理的行动

REQUIREMENTS任职要求

Required Skills

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

具有解决问题和组织能力

Qualifications学历

· Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience经验

· 1 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.

拥有1年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景。

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