• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 节日礼物
• 包吃包住
• 年底双薪

 
JOB OVERVIEW职位概述
Under the direction of the lounge manager, and within the limits of established InterContinental Hotels Group Policies and Procedures, assist overseeing and directing lounge operation and administration.
在洲际酒店集团的政策和程序下，配合和协助大堂吧经理的工作，负责大堂吧运作及管理方面的工作。
At HUALUXE®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:
在华邑®酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：
Show Chinese Etiquette – by greeting our guests by extending      the spirit of our signature welcome and indulge them in Chinese      hospitality by being humble and discreet in observing Chinese protocol.
尽显中华礼仪 – 向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。
·       Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
·       表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。
·          Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.
·          协力成就事业 – 充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。
FINANCIAL RETURNS 财务回报:
FINANCIAL RETURNS
财务回报:
Must be aware of the importance of      beverage sales within the outlet, and sees to it that every effort is made      by the waiters and waitress's to sell the maximum number of drinks      possible. And to ensure that all beverages sold are as per the quality and      presentation standards of the Hotel.
必须明白餐厅酒水销售的重要性，保证每个服务员都尽了最大努力扩大销售量，并保证所卖的酒水符合质量要求和酒店的标准。
To assist Manager in the planning,      implementation and running of promotional events.
协助经理计划、组织和实施促销活动。
To ensure that all products and services      ordered appear on all guest checks, and that all items are properly      accounted for, correct prices charged. And that all Moines due are      collected from the guest.
保证所有卖出的产品都正确纪录在账单上，确保所有项目都正确核算，向客人收取该收的费用。
Supervise cash handling and banking      procedures
监督现金操作和银行程序
Prepare daily banking and cash flow      reports
准备每日的银行和现金流动报告
Establish and instruct staff in cash      security procedures
建立和指导员工执行现金安全程序
Deal with irregular payments
处理无规律的付款
Up-sells property facilities
全面销售产品
To maintain a breakage prevention      program designed to minimize breakage of operating equipment, and to      liaise directly with the Chief Steward and recommend changes to policies      or procedures.
设计一个破损的计划，将经营用具的损失减少到最小；和管事部负责人保持联系；对经营方针和程序提出改进措施
PEOPLE员工团队:
Assist identify training needs and plan      training programs for the associates.
协助确定培训需要,计划培训内容。
Conducts training for the associates in      accordance with the Annual Training Plan in order that associates have      necessary skills to perform their duties.
按照年度培训计划参与指导培训, 以保证所有员工具备相应的服务技能。
Liaises and inform the Food and Beverage      Department and Human Resources Department of all training session
所有培训都需要联系并通知餐饮以及人力资源部门
Assists in the training of the      associates ensuring that they have the necessary skill to perform their      duties with maximum efficiency.
协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务
Assists in the building of an efficient      team of associates by taking an active interest in their welfare, safety      and development.
关心员工的福利，安全以及发展，协助构建一个扎实肯干的团队。
Associate development, counseling and      resolving staff conflict
员工的成长,对员工的关心沟通和解决员工矛盾纠纷
GUEST EXPERIENCE 宾客体验:
l   Assisting manager in the outlet’s operation.
l   协助经理部门的运转
l   Associate duty roster and station plan.
l   安排部门排班表和工作区域分工
l   Handling of guests complains.
l   处理客人投诉
l   Checking on associate discipline, grooming standards and punctuality and that all leave and sick leave requests are handed to the Restaurant manager.
l   检查相关的部门纪律和员工的仪容仪表和准时上班,所有事假和病假的要求都要通过餐厅经理
l   Checking of guests’ satisfaction and proper handling of feedback and follow-up.
l   检查客人的满意度和处理适当的客人反馈及跟踪到底
l   Performs opening duties as assigned. (Check list)
l   完成开档分配的任务(根据检查表)
l   Performs closing duties as assigned. (Check list)
l   完成收档分配的任务(根据检查表)
l   Outlet maintenance and housekeeping.
l   部门的维护和家务管理
l   To update and disseminate relevant information to associates.
l   更新和传达相关信息给员工
l   To comply with any reasonable request made by the Manager or Food and Beverage Director.
l   完成经理和餐饮总监的合理要求。
l   To supervise the service within the restaurant, to ensure that the service standards, quality of product , and also to give training and guidance.
l   监督餐厅的服务工作，保证服务标准、产品质量和给予培训的指导
l   To ensure that the Hostess staff perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.
l   保证迎宾员按照要求迎宾，餐厅前台接待区域干净整洁，正确记录预定信息。
l   To check and review all operating par stocks of condiments, guest and bar supplies and operating equipment used within the outlet. To ensure that there is sufficient stock for each day's trade, requisitioning where required any equipment or supplies that are necessary.
l   检查所有的调味品、酒吧供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。
l   To assist the restaurant manager with the restaurant guest recognition program.
l   协助经理认知客人。
l   To assist the manager in spot checks of the outlet, to ensure cleanliness of the operation at all times.
l   协助经理检查部门，保证经营过程的清洁、干净。
l   To assist the manager in spot checks of the outlet to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention. And ensuring follows up within a time frame of 14 days.
l   协助经理检查部门，保证所有的修补和维护都已经进行，汇报需要维修的地方，并保证在14天之内跟踪完成。
l   To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing any menu with a new one as is required.
l   保证所有菜单都干净、整洁、美观，没有痕迹、污渍和水印。更换所有应该更换的菜单。
l   To assist during the service periods with actual service to the guest during periods of high business.
l   在营业高峰时间，协助为客人服务。
l   To assist the manager at all times, ensuring a high level of co-operation at all times.
l   协助经理，保证随时都能很好的合作。
l   Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.
l   随时保持专业的形象，和客人及员工打交道时，态度友好，面带微笑。
l   Ensure prompt and courteous service at all times, and ensure that all guest enquiries are deal with at all times.
l   提供快速礼貌的服务，保证所有客人的要求都得到满足。
l   Greet and escort guests to their table during high business periods, to ensure guests are seated quickly and not waiting at the entrance.
l   在营业高峰时期，欢迎客人并为客人领座，保证客人快速入座，不要让客人在门口长时间等待。
l   Ensure that all staff is at their assigned stations, and that works assignments have been issued and understood.
l   确保所有的员工都在指定的岗位，指定的岗位清楚明确。
l   When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.
l   当递给客人菜单或回答跟菜单有关的问题时，必须完全明白菜单上的项目和提供的服务，并能够相应的解释它们。
l   Supervise the maintenance of service equipment
l   监督服务设备的维护
l   Control stock and monitor security procedures
l   控制库存和监督安全程序
l   Supervise functions
l   监督营运情况
l   UTD and Roster
l   假期和排班表
l   Weekly entry of associate overtime and allowances
l   每星期的员工加班的津贴补助
l   Updating of annual leave, PHs, MCs and other forms of leave.
l   更新员工的年假, 公共假期和其他假期
l   Outlet weekly roster to be completed 3 days in advance.
l   部门每周的排班表需提前3天完成
l   Keeping track of outlet’s operating cutleries and glassware to ensure par level for smooth operation.确保部门运作的餐具和酒杯使用正常
l   Requisition of items, which need to be replenished due to breakages or replacement.
l   申请餐具物品为及时补充破损数量和填补空缺
l   Responsible for raising stewarding/dry store requisition form.
l   负责增加管事和仓库储存申请表
l   Monthly stock take of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively.
l   月度储存管事用品及仓库储存物品清单都要分别发给提及到的管事部的成本部
l   Responsible for the maintenance of all operating equipment and properties in the outlet.
l   负责餐厅所有运作资产物品的维护
l   To raise engineering work order and co-ordinate damaged items for repair.
l   负责工程维修的下单和被损坏相同物品的维修
l   Liaise with engineering department for repair status and for collection of repaired items.
l   负责与工程部联系, 跟办维修情况和收集维修项目
l   Checking of void checks against daily void check report to ensure that all void checks are accounted for.
l   根据每日作废的支票项目报表检查作废的支票项目, 确保所有单据都有说明原因
l   Submission of void checks report and void checks together with daily media.
l   使用电子板提交作废的支票报表及作废的支票一起
l   Collection and monitoring of daily outlet’s tips collection.
l   收集和监督每日部门小费的捐款
l   Responsible for all artwork and display relating to all promotions taking place in the outlet.
l   负责部门所有相关艺术品陈列放置推广位置
l   Responsible for decoration of outlet during festive season and other special events
l   负责节假日, 特殊假期和特殊宴会餐厅的布置装修
l   In the absence of Manager/Assistant Manager:
l   经理不在时:
-             To attend the daily F&B morning briefing at 10.30am.
-             参加餐饮部10:30 晨会
-             To conduct the daily roll call at in the outlet for all associates
-             负责引导每日员工召集
-             To brief associates on operational aspects and updates on happenings in the department, division and hotel wide.
-             传达信息给员工在餐厅运作上的政策和特殊事件,区分和酒店决策
-             To check associate grooming.
-             检查员工的仪容仪表
-             Responsible for the operation of the outlet.
-             负责餐厅的运作
-             Handling of guests complains and enquires, logs all complaints in log book for further follow up
-             解决客人的投诉和询问，并记录在值班日记上以便进一步跟踪调查
-             Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
-             换班中尽量解决所有的抱怨，并记录在值班日记上以便进一步跟踪调查
RESPONSIBLE BUSINESS 企业责任:    
 
·          Ensures that all associates have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene and Safety.
·          确保员工对酒店的防火，卫生以及安全制度有着深刻的理解并严格执行。
·         100% adhere to FSMS policy; ensure food safety and hygiene policy.
·         确保严格执行食品安全卫生的标准。
·         Ensure Best Practice is complied in the outlet.
·         确保最佳节能方案在餐厅的执行。
·         Recycles wherever possible
·         再进行循环利用资源。
Ensure staffs participate in hotel      activities concerning responsible business.
确保员工参与酒店发起的企业责任的各项活动。
ACCOUNTABILITY 职责
This job is the restaurant operation job, report to Assistant Restaurant Manager. Typically supervises hostess, F&B service attendant & etc.
此岗位为餐厅运营职位，需向餐厅副经理汇报。一般需监管餐厅领位，服务员。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Complete Tertiary education. 1 to 2 years working experience in a similar capacity with international chain hotel. Speak fluent English. Excellent Customer relation, problems solving and time management skills
高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。
 
This job requires ability to perform the following
此职务要求有能力完成下列活动:
·         Ideal Leadership skills
·         优秀的领导能力
·         Good command of English
·         好的英语能力
·         Professionalism
·         专业技能强
·         Goal Focus
·         确定目标
·         Initiative
·         主动性
·         Basic knowledge of Food and Beverage
·         食品酒水基础知识
·         Creative and innovative
·         具有创造创新能力
·         Hands-on approach to operation
·         能处理所有的营运问题。
·         Cost Conscious
·         成本意识
·         Basic Stewarding Knowledge
·         基础管事知识
·         Well groomed and composed
·         良好的仪容仪表, 自信沉着
·         Presentable
·         素质较好
·         Basic Computer Skills ( Word, Excel, Power Point )
·         基本电脑知识
·         Rapport Building
·         亲和力的建设
·         Good Verbal & Written Communication Skills
·         良好的读写沟通技巧
·         Careful, Considerate & Compliant
·         细心, 适应性强, 考虑周全

昆明华邑酒店位于昆明市滇池旅游度假区红塔西路，坐落于高端湖景住宅区，毗邻高原珍珠“滇池”，面朝西山风景区，是洲际酒店集团（IHG）在春城的又一杰作。酒店设计在尊重自然的同时亦兼顾格调，热忱发扬以|礼|尊|和|达|为核心理念的中华待客之道。 昆明华邑酒店建筑面积4.1万平方米，拥有223间客房、796平方米无柱大宴会厅、地下水温泉及SPA康体娱乐设施，无论是惬意居停或商务社交，都让宾主尽兴、万事通达。如果您积极乐观并希望成为高效专业的职业酒店人，请不要犹豫，请立即加入我们。作为努力工作的回馈，您将享受极具市场竞争力的薪酬福利，其中包括但不限于五险一金、每周双休、带薪年假、员工公寓、员工餐厅、团队建设、员工房价、培训发展等。同时，我们将根据您的需求，有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。