招聘客房主管 Housekeeping Supervisor_昆明华邑酒店招聘信息-最佳东方

job overview职位概述

· Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

· 监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。

At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.

· Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

在华邑®酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

· 尽显中华礼仪 – 向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。

· 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。

· 协力成就事业 – 充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。

Duties and Responsibilities工作职责

· Supervise the implementation of housekeeping standards and procedures in relation to:

· 监督客房部各项标准和工作程序的执行：

o Bedroom service

o 臥室服务

o Bathroom service

o 卫生间服务

o Valet service

o 洗衣服务

o Cleaning service

o 清洁服务

o Linen maintenance

o 布巾维护

· Recommended changes to these standards and training needs on an ongoing basis

· 就这些标准和培训需求提供持续性的改进建议。

· Maintain a current and thorough knowledge of all housekeeping systems

· 对客房部所有系统有最新和完整的知识。

· Open and close the shift and ensure effective shift hand over

· 负责管理接班和交班工作，以确保交接班过程的有效进行。

· Distribution and collection of keys

· 分发和收集钥匙。

· Management of all incoming and outgoing calls

· 管理所有的呼入和呼出电话。

· Solve employee grievances

· 解决员工受到的不公正待遇问题。

· Perform Room allocations

· 分配客房

· Perform Room inspections

· 检查客房

· Prioritise arrival rooms

· 排列抵店客人客房的优先顺序。

· Liaise with Front Office for guest and hotel requirements

· 配合前台满足酒店和客人的要求。

· Ensure guest valet is processed and delivered in a timely manner

· 确保及时为客人提供洗衣服务并送还。

· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

· 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

· Manage all special requests made by guests

· 处理客人所有的特殊要求。

· Ensure consistency within the department

· 确保部门内工作的一致性。

· Management of lost property for the hotel

· 管理酒店的遗失财物。

· Ensure you have complete knowledge of room types, layouts and facilities

· 确保具有客房类型，设计和设施的全面知识。

· Manage storage areas

· 管理仓库

· Maintain adequate stock levels

· 保存充足的用品存货。

· Complete stock takes as required

· 按要求完成库存盘点工作。

· Maintain stock levels

· 维持存货水平

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明，确保了解酒店的工作和运营需求。

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor

直接客房服务生，花工，客房部协调员，房务助理工，客房部文员，裁缝，清洁员，公共区域保洁员，制服房服务生，布草房服务员，主管

Indirect N.A.

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

· N.A.

· 无

Key Metrics –

主要绩效指标

· Cleanliness of Room and Public Area

· 客房和公共区域的整洁度

· Rate of Guest Room turnover

· 客房周转率

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

· Within the authority as assigned for Hotel Band 7 role

· 酒店职位7级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to speak, read and write English

· 具有说，读和写英语的能力。

· Proficient in the use of Microsoft Office

· 熟练使用微软办公软件

· Organizational and training abilities

· 具有组织和培训能力

Qualifications –

学历

· High School or Diploma in Hotel Administration, Hotel Management or equivalent

· 高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –

经验

· 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

· 最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。

· Type and level of experience required may vary slightly based on size and complexity of operation

· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

昆明华邑酒店位于昆明市滇池旅游度假区红塔西路，坐落于高端湖景住宅区，毗邻高原珍珠“滇池”，面朝西山风景区，是洲际酒店集团（IHG）在春城的又一杰作。酒店设计在尊重自然的同时亦兼顾格调，热忱发扬以|礼|尊|和|达|为核心理念的中华待客之道。昆明华邑酒店建筑面积4.1万平方米，拥有223间客房、796平方米无柱大宴会厅、地下水温泉及SPA康体娱乐设施，无论是惬意居停或商务社交，都让宾主尽兴、万事通达。如果您积极乐观并希望成为高效专业的职业酒店人，请不要犹豫，请立即加入我们。作为努力工作的回馈，您将享受极具市场竞争力的薪酬福利，其中包括但不限于五险一金、每周双休、带薪年假、员工公寓、员工餐厅、团队建设、员工房价、培训发展等。同时，我们将根据您的需求，有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。