Welcome Desk Coach (Supervisor)-(Japanese)
迎宾督导 (前台主管)-(日语)
Responsiblefor the ongoing operations of the welcome desk, including but not limited toensuring all guests receive a warm and welcoming arrival, quick and efficientcheck-in process, handling guest enquiries and requests, cashiering and foreigncurrency exchange, recognise repeat guests and catering to preferences and theguest’s needs during their experience. Ensure that the welcome desk talents aremaximising their time with the guests and minimising time spent away oroff-stage. Be a key driver of the Starwood Preferred Guest program and providesupport to the Welcome Desk agents of any other hotel talent by providingassistance and training where necessary.
负责迎宾部的正常运营,包括但不仅限于热情温暖的欢迎每一位客人,为客人高效办理入住手续,处理客人的查询与要求,负责收银工作及外币兑换业务,熟悉回头客,并在客人入住体验期间满足客人的所有合理需要。尽量在对客区域工作,减少在后台的时间。是部门参与喜达屋优先顾客计划的关键,并在有需要时帮助并培训迎宾专员或其他部门的英才。
Love the “W” brand and life style, passion with the new market trend, always looking for what’s New, What’s next.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。
The Venice Of the East. Make history at W Suzhou, a stylish escape as vibrant as the city’s renowned silk and landscaped gardens. Featuring 379 guest rooms and suites, as well as 60 serviced apartments. A hub of dining, recreation and entertainment at the heart of Suzhou Center. Live a W life with stance, sound, scene, taste, body. 享有“东方威尼斯”之称的苏州,以丝绸和园林而闻名天下!如今,苏州W酒店再次为这个城市增添光彩。园区金鸡湖畔的苏州中心,是集购物、餐饮、娱乐、办公于一体的综合体,苏州W酒店就位于其中,共设有379间客房和套房,并配有60间服务公寓。 拥有鲜明姿态、音乐文化、质感氛围、悦享滋味、充沛活力的生活方式,尽在苏州W酒店。