餐饮销售经理 F&B Sales Manager
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发布于 2018-05-03
餐饮销售经理 F&B Sales Manager
面议
上海 | 3年以上 | 本科 | 招1人
停止招聘
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职位描述

Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts.  Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Marriott International.

Building Successful Relationships that Generate Sales Opportunities

·         Works collaboratively with the Sales & Marketing department to generate opportunities for new business.

·         Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.

·         Develops relationships within community to strengthen and expand customer base for restaurants sales opportunities.

Conducting Daily Sales Activities that Achieve Department Goals

·         Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.

·         Actively be around in hotel public areas to engage with guests and generate additional business.

·         Develop, plan and execute all Food & Beverage promotions with the operations and communications departments for both internal and external communications related promotions.

·         Be an ambassador for Club Marriott, communicate and support the sales team by driving sales and obtaining feedback on the program.

·         Explores opportunities of hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.

·         Works with the Marketing Communication department on restaurant related promotional activities for the hot zone near the hotel.

·         Works closely with Event Management’s client in order to capture more local restaurants business and utilize previous business as the database to build future opportunities.

·         Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business.

·         Attend social functions in order to meet new business opportunities.

·         Uses negotiating skills and creative selling abilities to create additional restaurant business.

·         Uses sales resources and administrative/support staff effectively.

·         Executes and supports the operational aspects of business booked.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

·         Identifies new restaurant business opportunities to achieve personal and property revenue goals.

·         Understands and creates awareness of promotional activities of competition.

·         Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

·         Closes the best opportunities for the property based on market conditions and property needs.

·         Monitors same day selling procedures to maximize restaurant revenue.

Providing Exceptional Customer Service to all Guests and Customers

·         Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

·         Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit.

·         Supports Marriott’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

·         Services customers in order to grow restaurant business.

·         Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

·         Provides excellent customer service consistent with the daily service basics of the brand.

·         During peak hours helps to execute service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)

·         Sets a positive example for guest relations.

·         Handles guest problems and complaints.

·         Interacts with guests to obtain feedback on product quality and service levels.

·         Provides services that are above and beyond for customer satisfaction and retention.

·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

 

Other restaurant sales related responsibilities

·         Work with the hostess team to control and monitor restaurant reservation system and maintain restaurant database.

·         To possess a thorough knowledge of all F&B menus, promotions and communicational activities.


负责管理餐厅销售相关的业务,通过内部和热区销售的努力,最大限度地增加收入机会。完成个人和团队相关的收入目标。通过在每一个客户的经验中提供卓越的服务来提高客户的忠诚度。为客户提供服务,为万豪国际的业务发展提供服务。

其他要求
语言能力:英语-熟练
计算机能力:熟练
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公司地址
上海市河南中路88号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
上海威斯汀大饭店坐落于摩登都市上海,是一家毗邻外滩的超五星级豪华饭店。奢华而时尚的建筑风格彰显其直觉灵动和个性化品牌定位。饭店为员工特别设计了完善的培训和发展计划。提供美味的员工餐和温馨舒适的员工寝室。现诚邀业内外人才加入,共享辉煌成就。所有应聘者可携中英文简历、近照、身份证复印件直接至 上海威斯汀大饭店参加现场公开招聘会,详情如下: 时间: 周一至周五(节假日除外)上午10点-下午3点 地点:河南中路88号B1M 上海威斯汀大饭店 人力资源部 未能参加现场招聘会的应聘者 可以将详细中英文简历发送email至:hr-shanghai@westin.com联系电话:63351888转人力资源部 请在电子邮件中注明您所申请的职位 上海威斯汀大饭店 真诚欢迎您的加入 酒店网站地址:www.westin.com/shanghai 
上海市河南中路88号
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