招聘Front Office Manager 前厅部经理_上海金茂君悦大酒店招聘信息-最佳东方

职责说明：

§ 确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

§ 确保员工适时的为其他部门员工提供同样优质的服务。

Ensures that Front Office employees also provide excellent service to internal customers as appropriate.

§ 协助贵宾和常住客的接待及入住登记，确保由助理经理接待这些客人。

Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.

§ 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。

Ensures that all Front Office employees are aware of current promotions, policies and other important information.

§ 确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准。

Ensures that all Front Office employees are familiar with the hotel’s products and services.

§ 贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。

Implements consistent guest recognition programmes and maintains a relevant guest history database.

§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ 通过多技能、多任务及灵活的日程安排最大限度地发挥员工的工作能力，以实现财政目标并达到顾客的期望。

Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§ 与相关部门经理和前厅部员工合作，通过合理的收益管理，升级促销和房间安排，达到客房的销售和收入的最大化。

Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.

§ 参加财务部的月度财务情况汇报。

Attend monthly Financial Results Review Meeting with Finance Department

§ 协助完成月度预算。

Assists in monthly reforecast, as appropriate.

§ 协助准备年度商业计划。

Assists in the preparation of the Annual Business Plan.

§ 与相关部门经理协作，监控房务部的整体服务标准，采取必要的改进措施。

Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.

§ 与客房部经理和前厅部助理经理协作，经常性的巡视和全面检查房间和其它房务区域的总体运营情况。

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.

§ 确保严格的房卡管理制度。

Ensures the strict control of room keys.

§ 确保出现超出房间数量预定的情况时，协助安排客人的外部住宿。

Assists in securing external guest accommodation in overbooking situations.

§ 确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间；通知客房准备房间，确保每间房间放置适当的欢迎赠品。

Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

上海金茂君悦大酒店位于88层金茂大厦的53-87层，拥有548间豪华客房的上海金茂君悦大酒店地处浦东高速发展的商业金融区陆家嘴的中心，离上海国际会议中心仅五分钟，距豫园和外滩——上海邻江大道、以及大道旁耸立的古典风格建筑群只有十分钟路程。从酒店到虹桥国际机场只需四十分钟，到浦东国际机场只需四十五分钟。548间舒适豪华的客房位于金茂大厦的58至85层，酒店的装修富有特色，现代艺术中融入了中国传统文化。客房豪华优雅，均可欣赏申城美景。酒店拥有嘉宾轩套房33间、外交官套房8间、总统套房2间及主席套房1间。上海金茂君悦大酒店有8个餐厅及酒吧供商务客人选择，其中包括粤珍轩 - 广东餐厅、食在56-汇集多种风味的自助餐厅，日珍 - 日本餐厅、天庭 - 位于56层中庭底部的西式甜点下午茶、精饼屋-位于1层大堂的西饼店、金茂俱乐部 - 上海本帮菜餐厅、九重天酒廊- 位于87层的空中餐厅酒廊、53楼印艺术餐廊-。Impression。酒店有各种宴会和会议设施。其中包括能容纳1200人的大宴会厅、800人的嘉宾厅及11个多功能厅，均装备完善的艺术多媒体器材及音像设施。全新推出的水瓶厅拥有两个多功能厅，总面积约为368平方米，可同时容纳多至270人。我们致力于创造一个以客为尊的专业工作环境。我们致力于营造“不是家，胜似家”的温馨的氛围氛围。我们提供员工发展机会，使员工实现个人和职业目标；上海金茂君悦大酒店，诚邀您的加入！有意者可在最佳东方平台直接投递简历或直接前往酒店人力资源部面试面试地址：上海市金茂大厦12号门地下一层人力资源部面试时间：周一至周五10:00~18:00联系人：Lydia联系电话：13585683483 / 021-80241234转人事部（国定假日除外，直接前来应聘者请携带本人身份证及个人1寸相片一张）