Lifestyles Concierge 高端礼宾顾问
7千-9千
停止招聘
发布于 2018-07-18
Lifestyles Concierge 高端礼宾顾问
7千-9千
上海 | 3年以上 | 大专
停止招聘
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职位描述

  

The Aspire Lifestyles Concierge:

-Independently (and as needed part of a team) fulfills high profile program client requests

-Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums

-Exercises judgment and discretion when serving as primary touch point for escalated

customer service issues and vendor communication

-Strives to leave the customer with a positive customer experience after every contact

-Provides accurate and timely information regarding requests

-Provides services as per contractual scope of services and is able to say “no” positively

-Establishes relationships with customers, learning their likes and dislikes.

- Initiates outbound calls in compliance with program needs and requirements.

-Applies high quality customer service guidelines when fulfilling customer requests.

-Leverages current partners and utilizes Internet and other resources to fulfill requests.

- Communicates responses in a clear, professional, and concise manner.

-Represents clients’ brands in a professional, courteous manner.

-Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.

-Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.

-Applies client and Group policies as applicable whenever interacting with customers.

-Is able to multi-task and prioritize in a fast-paced environment.

 

Other Duties

-To abide by and uphold all Aspire Lifestyles policies and procedures.

-To work flexible hours as appropriate to meet the needs of the position.

-To work from other locations across the globe as and when required.

-To carry out any other reasonable duties as requested by the line manager and other

management team members.

 

Required Competencies


Customer Service

-Possesses passion for Customer Service Excellence

-Able to multi-task

-Able to communicate in a way that builds trust and credibility with customers.

-Possesses a strong interest and affinity for Aspire Lifestyles services and

products

 

Technology

-Demonstrates proven computer expertise including but not limited to Microsoft

Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools

-Travel industry software an advantage

-Able to understand and apply new technological information, ideas, and

concepts quickly and easily

 

Communication

-Is an active listener; listens to what customers are saying both directly and

indirectly

-Explains information/concepts clearly and logically, verbally and in writing

-Is approachable and objective in all communications


Problem Solving

-Insightful and creative in developing appropriate solutions to meet customer

needs

-Able to quickly and easily gather needed facts, information and knowledge to

efficiently and effectively solve problems

-Able to work in a calm, logical and professional manner

-Able to locate/find relevant information across available resources


Drive for Results

-Possesses a strong sense of responsibility

-Demonstrates a strong commitment to achieving individual and departmental

goals

-Looks for ways to improve processes and procedures where appropriate

-Is results-oriented, quality-focused, and performance-minded

-Seeks feedback on performance in the quest for continuous improvement

-Understands the role the Concierge plays in the business

-Seeks out ways to minimize costs while maximizing service to the customer

-Minimizes costs while maximizing service to the customer.

 

Teamwork and Collaboration

-Maintains a positive attitude toward work and others at all times

-Focuses on building strong relationships with peers and management and

works well within a team environment

 

REQUIRED QUALIFICATIONS:

• Tetiary Qualifications preferred

 

TRAVEL REQUIREMENTS:

• Only if required for learning and development purposes

 

REQUIRED LANGUAGES:

• Excellent oral and written English language skills

• Cantonese a plus

其他要求
语言能力:英语-良好
计算机能力:良好
年龄要求:25-35岁
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公司地址
上海市杨浦区大连路588号宝地广场B座1801,1804-1806单元
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职位联系人
Isabell Li
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  • 商务服务--法律服务
    行业
  • 50-99人
    规模
  • 外商独资.外企办事处
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奥思礼礼宾

奥思礼礼宾,国际SOS(www.internationalsos.com)旗下子品牌,是全球首屈一指的B2B高端礼宾及个人援助服务提供商。我们为全球顶尖的企业提供定制化品牌增值解决方案,来帮助他们建立及有效巩固客户关系。访问奥思礼礼宾官方网站www.aspirelifestyles.com ,进一步了解品牌所带来的至臻服务。


奥思礼礼宾在全球20个国家设有25个礼宾运营中心,逾1,500位拥有丰富经验的礼宾顾问和品牌代表所组成的专业团队。


我们的每一位礼宾顾问都是从各个行业精挑细选的专家,并确保他们有非凡的经验、专业水平和热诚服务于本土富裕人群。


我们诚挚期待您的加入,共同打造一流的生活方式管家团队!
上海市杨浦区大连路588号宝地广场B座1801,1804-1806单元
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