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岗位职责/职位描述
职位描述
Assisting training manager to oversee and implementof the hotel training plan and make assessment. To launch effective trainingswith an aim at enriching staff's knowledge, skill and improving staff's workingability and attitude as well.
协助培训经理,负责酒店培训计划的实施、监督、检查和评估。通过有效的培训,提高并影响员工的知识、工作、技能和态度。
工作职责
Assisting Training Manager to analyze trainingneeds of the hotel in general and individual departments, set up the trainingplan according to the training need and ensure it could implement smoothly.
协助培训经理分析酒店的培训需求,针对需求制定培训计划,并确保培训计划的顺利实施。
Ensure effective training programs are in place forthe following:
确保在以下方面有效的执行培训计划:
New Employee Orientation
新员工入职
Train the Trainer
培训培训师
Customer Service Training
宾客服务培训
English Training
英语培训
Supervisory Skills Training
监督管理技能培训
Fire, Life and Safety Training
消防和生命安全培训
Maintain all hotel training file.
维护酒店培训档案。
Maintains all hotel training records
保存酒店全部的培训记录。
Attend departmental training session and critiqueperformance
参加部门的培训课程,评估表现。
Accomplish IQ daily inspection, maintenance andfiling.
完成日常IQ的检查、维护及存档工作。
Assist Department Trainers in preparing andconducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训并进行评估。
To assistDepartment Manager regarding works for the preparation, organization andimplementation of important training activities.
协助部门经理完成酒店重大培训活动的准备、组织及实施。
AssistingTraining Manager to accomplish hotel staff activities and IHG staff activitiesas well. ( for instance, IHG sports meet)
协助培训经理完成酒店组织的各项员工活动及洲际举行的员工活动。(如洲际运动会)
Monitor hotel departmental monthly training reportsfor all department:
监管各部门月度培训计划及培训报告上交情
Collect and maintain the data of total qualitysystem.
负责综合管理体系的资料整理及维护
Broadcast IHG Culture and ensure the contents inheart of house are updated.
推广洲际文化,推动督促文化走廊信息更新。
Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others;拥有在与他人交往时大多数时间所使用的沟通技能;
Proficient in the use of Microsoft Office
精通微软办公软件
Good writing skills
良好的写作技能
Fluency English in listening, speaking, reading and writing.
良好的英语听说读写能力
Qualifications –
学历
Bachelor’s degree or Diploma
大专及以上学历
Experience –
经验
3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
3年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景